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Remote Desktop Support Engineer Jobs in Towson, MD

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

... Support Engineers, you will work with like-minded individuals to deliver exceptional, production‑ready automation content for NinjaOne clients. Location - We are flexible on remote working f ...

NinjaOne

Software Packaging Engineer

Baltimore, MD · On-site +1

... Support Engineers, you will work with like-minded individuals to deliver exceptional, production‑ready automation content for NinjaOne clients. Location - We are flexible on remote working f ...

TEEMA

Salesforce Health Cloud Sr. Developer

Columbia, MD · Remote

$117K - $135K/yr

Senior Salesforce Health Cloud Developer (Remote) About the Role TEEMA is partnering with a health ... This is a high-impact role supporting mission-critical platforms in a complex, regulated healthcare ...

System One

AI Platform Engineer

Baltimore, MD · Remote

$72/hr

Contract Compensation: $72/HR Work Model: 100% Remote Role Overview We're looking for an ... Support Developers: Create templates, starter kits, and self-service tools that enable teams to ...

System One

AI Platform Engineer

Baltimore, MD · Remote

$56/hr

Contract Compensation: $56/HR Work Model: 100% Remote Role Overview We're looking for an ... Support Developers: Create templates, starter kits, and self-service tools that enable teams to ...

System One

AI Platform Engineer

Baltimore, MD · Remote

$72/hr

Contract Compensation: $72/HR Work Model: 100% Remote Role Overview We're looking for an ... Support Developers: Create templates, starter kits, and self-service tools that enable teams to ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Towson, MD

Remote Desktop Support Engineer information

See Towson, MD salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Towson, MD is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.47 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Towson, MD? For Remote Desktop Support Engineer jobs in Towson, MD, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Towson, MD look for? The top searched job categories for Remote Desktop Support Engineer jobs in Towson, MD are:
What cities near Towson, MD are hiring for Remote Desktop Support Engineer jobs? Cities near Towson, MD with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,792 per year, or $25.9 per hour.

Sr. Systems Administrator-SCCM (IT@JH EMMS)

Johns Hopkins University

Baltimore, MD • On-site, Remote

Full-time

Re-posted 21 days ago

Johns Hopkins University rating

8.0

Company rating: 8.0 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

186th of 617 rated colleges and universities

Job description

IT@JH EMMSis seeking a Sr. Systems Administrator-SCCM who will play a key role in the ongoing administration of Windows desktop using Microsoft Systems Center Configuration Manager) and troubleshooting for Enterprise Desktop Engineering in support of the organization. The candidate will require advanced knowledge of Windows desktop operating systems and client troubleshooting. In this role, the candidate will support the Enterprise Desktop Engineering customer base - encompassing CTS, Radiology, and IT@JH - across a fleet of approximately 60,000 computers and users. They will act as an escalation point for LAN Administration and desktop support teams that require assistance with Enterprise Client Image (ECI) PC imaging issues and Epic Health IT and enterprise application software installation, testing and troubleshooting. Prior to any Epic and other enterprise software deployments occurring, they will conduct thorough testing to verify that applications install correctly and function without issue. The candidate will be a collaborative team player while also demonstrating the ability to work independently. Day-to-day support tasks are driven by incoming email requests from desktop support staff, and the candidate will be expected to take initiative in researching emerging issues, conducting testing, and resolving complex technical problems with minimal supervision.
Specific Duties & Responsibilities
  • The responsibilities listed below are typical examples of the work performed by this position.
  • Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Systems Analysis/Design (Environment/Platform)
  • Design business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
  • Design solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
  • Recommend infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.

Install and Configure
  • Install and configure server hardware and operating systems by following technical documentation to provide a working product.
  • Evaluate, implement, and manage appropriate software and hardware solutions by using best practices for the environment to ensure system integrity.
  • Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
  • Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.

Maintain and Troubleshoot
  • Provide server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
  • Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
  • Develop scripts and solutions by using departmental standards to automate systems management.
  • Perform system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
  • Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
  • Generate and maintain periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
  • Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
  • Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
  • Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.

Project Collaboration and Lifecycle Participation
  • Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
  • Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
  • Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
  • Participate in scheduled project team meetings by attending all meeting to provide input to the project team.
  • Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
  • Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Contribute and make recommendations to the development of test scenarios.
  • Other duties as assigned.

Minimum Qualifications
  • Bachelor's Degree.
  • Three years of related experience.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • At least 1-2 years' experience or familiarity with Microsoft Windows desktop systems management tools and endpoint client troubleshooting.
  • Advanced knowledge with Microsoft Systems Center Configuration Manger (SCCM). Other Windows desktop administrations tools such as LAN Desk or Quest KACE are a plus.
  • At least 1-2 years of end user support experience with Windows OS.
  • One to two years of experience of using Active Directory Users and Computers tools and managing Active Directory Group Policy Management.
  • Knowledge of creating, linking, administering and maintaining a Group Policy Object using the Group Policy Management Console.
  • Working knowledge of a scripting language such as Command-Line, VB, or PowerShell Scripting.

Classified Title: Sr. Systems Administrator
Job Posting Title (Working Title): Sr. Systems Administrator-SCCM (IT@JH EMMS)
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Exempt
Location: Remote
Department name: IT@JH EMMS
Personnel area: University Administration

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About Johns Hopkins University

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Gilman believed that teaching and research go hand in hand—that success in one depends on success in the other—and that a modern university must do both well. He also believed that sharing our knowledge and discoveries would help make the world a better place. In 145 years, we haven’t strayed from that vision. This is still a destination for excellent, ambitious scholars and a world leader in teaching and research. Distinguished professors mentor students in the arts and music, humanities, social and natural sciences, engineering, international studies, education, business, and the health professions. Those same faculty members, along with their colleagues at the university’s Applied Physics Laboratory, have made us the nation’s leader in federal research and development funding every year since 1979. That’s a fitting distinction for America’s first research university, a place that has revolutionized higher education in the U.S. and continues to bring knowledge and discoveries to the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Baltimore, MD, US

Year founded

1876

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