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Remote Desktop Support Engineer Jobs in Towson, MD

Mondo

Staff Engineer

Baltimore, MD · Remote

$70 - $85/hr

Staff Engineer, location is Remote (with hybrid conversion). The start date is July 2026 for this 6 ... Support CI/CD, infrastructure automation, monitoring, and production operations * Evaluate emerging ...

Inspection Experts, Inc.

BAS Engineer

Columbia, MD · Remote

IEI is seeking a skilled BAS engineer to support federal customers in the field of Building HVAC Control systems . This role will involve both travel and remote work. Our client requires the ...

Global Alliant Inc

AI Engineer

Baltimore, MD · Remote

Remote Job Duration: Fulltime Client: Federal Criteria- Need ship because of federal regulations ... Experience building, deploying, and supporting AI/ML models in production environments. * Strong ...

Global Alliant Inc

AI Engineer

Baltimore, MD · Remote

Remote Job Duration: Fulltime Client: Federal Criteria- Need ship because of federal regulations ... Experience building, deploying, and supporting AI/ML models in production environments. * Strong ...

Magpie Health Analytics

Data Engineer (Remote)

Baltimore, MD · Remote

$117K - $140K/yr

We are seeking a Data Engineer to support the development of cloud-native data solutions that improve operational efficiency, support regulatory reporting, and drive actionable insight for our ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Towson, MD

Remote Desktop Support Engineer information

See Towson, MD salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote desktop support engineer in Towson, MD is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.47 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What cities near Towson, MD are hiring for Remote Desktop Support Engineer jobs?

Cities near Towson, MD with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,792 per year, or $25.9 per hour.

Lead Software Engineer - Hardware/3rd Party Integrations

Alertus Technologies

Baltimore, MD • On-site, Remote

$120K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Key responsibilities

  • Design and maintain backend systems capable of managing and communicating with hundreds of thousands of concurrent IoT devices.

  • Lead the integration of the cloud-based SaaS platform with remote physical hardware to trigger real-time emergency responses.

  • Act as a technical mentor and establish best practices for NodeJS development, API design, and asynchronous communication.

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.


Job Description

In a crisis, information is the most valuable asset. When an emergency alert is triggered, the underlying technology must be invisible, instantaneous, and infallible. As the Lead Software Engineer for hardware/3rd party integrations, you aren’t just writing code; you are building the digital nervous system that protects lives.

You will lead a high-impact team responsible for the final, critical mile of our service: the delivery of audio via SIP, multicast data streams, and real-time alerts to a massive fleet of connected devices and desktop agents. This role sits at the intersection of complex SaaS architecture and physical hardware integration. If you are a systems thinker who enjoys bridging the gap between cloud services and real-world devices, your work here will have a direct, tangible impact on public safety.

Candidates must be located within driving distance from our Baltimore HQ. 
 

A Day in the Life:
  • Design and maintain backend systems capable of managing and communicating with hundreds of thousands of concurrent IoT devices.
  • Design and maintain high-throughput backend systems that ensure emergency notifications are delivered across SIP, Multicast, and Desktop Agents and MQTT-based device networks without fail.
  • Lead the integration of our cloud-based SaaS platform with remote physical hardware to trigger real-time emergency responses.
  • Act as a technical mentor and example to the team, establishing best practices for NodeJS development, API design, and asynchronous communication.
  • Implement advanced monitoring and alerting frameworks to proactively identify and resolve bottlenecks in the code and in the delivery pipeline.
  • Refine and evolve communication protocols for audio and video streaming to ensure low latency and high fidelity in diverse network environments.
Required Skills & Abilities:
  • Deep expertise in building, scaling, and maintaining production-grade Node.js applications in a microservices environment.
  • Proven experience designing complex SaaS solutions with a focus on distributed systems and high-availability architecture.
  • Significant experience with relational (e.g., PostgreSQL) and non-relational (e.g., Redis, NoSQL) databases. You should be proficient in schema design, query optimization, and managing data integrity for high-concurrency, time-sensitive applications.
  • Practical knowledge of SIP for audio, Multicast, and web-based communication protocols.
  • A track record of managing high-throughput data delivery and meeting strict reliability SLAs.
  • Strong command of asynchronous messaging patterns (e.g., RabbitMQ, Kafka) and robust API integration strategies.
  • Demonstrated ability to guide a team through complex technical hurdles while maintaining a focus on impact and delivery.
  • Ability to travel on occasion.
Desired Skills:
  • Experience with database performance tuning at scale or managing distributed databases.
  • Familiarity with physical hardware or IoT devices in a professional capacity.
  • Knowledge of video communication protocols and low-latency streaming.
  • Direct experience in the emergency notification, security, or mission-critical software sectors
Education & Experience:
  • Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering or related field. Equivalent experience may substitute for education. 
  • 8+ years of related experience 
Alertus Career Advantages:
  • Unlimited Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan 
  • Medical, Dental, and Vision Plans
  • Short-term Disability, Accident, Hospital, and Cancer Insurance
  • Live Near Your Work HomeBuying Incentive
  • Employee Referral Bonuses
  • Flex Scheduling
The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.
 
Additional Information:
Our approach to Artificial Intelligence. We value the human element of our hiring process. We do not use AI to screen applications or replace human judgment in our selection, and all final decisions are made by real people. We ask that you approach your application with the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.
 
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
 
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
All your information will be kept confidential according to EEO guidelines.
 
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.