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Remote Desktop Support Engineer Jobs in Towson, MD

System One

AI Platform Engineer

Baltimore, MD · Remote

$72/hr

Contract Compensation: $72/HR Work Model: 100% Remote Role Overview We're looking for an ... Support Developers: Create templates, starter kits, and self-service tools that enable teams to ...

System One

AI Platform Engineer

Baltimore, MD · Remote

$72/hr

Contract Compensation: $72/HR Work Model: 100% Remote Role Overview We're looking for an ... Support Developers: Create templates, starter kits, and self-service tools that enable teams to ...

System One

AI Platform Engineer

Baltimore, MD · Remote

$72/hr

Contract Compensation: $72/HR Work Model: 100% Remote Role Overview We're looking for an ... Support Developers: Create templates, starter kits, and self-service tools that enable teams to ...

ABB

Protection and Control Engineer

Baltimore, MD · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Ad Hoc LLC

Engineer Lead

Columbia, MD · Remote

$101K - $134K/yr

Engineer Lead Job Number: 919 This is a remote position. Ad Hoc is a technology company that ... The Federal Civilian business unit supports many customers spanning the federal, commercial, and ...

Ad Hoc

Engineer Lead

Columbia, MD · Remote

$100K - $132K/yr

Engineer Lead Job Number: 919 This is a remote position. Ad Hoc is a technology company that ... The Federal Civilian business unit supports many customers spanning the federal, commercial, and ...

Mondo

Staff Engineer

Baltimore, MD · Remote

$70 - $85/hr

Staff Engineer, location is Remote (with hybrid conversion). The start date is July 2026 for this 6 ... Support CI/CD, infrastructure automation, monitoring, and production operations * Evaluate emerging ...

Inspection Experts, Inc.

BAS Engineer

Columbia, MD · Remote

IEI is seeking a skilled BAS engineer to support federal customers in the field of Building HVAC Control systems . This role will involve both travel and remote work. Our client requires the ...

Global Alliant Inc

AI Engineer

Baltimore, MD · Remote

Remote Job Duration: Fulltime Client: Federal Criteria- Need ship because of federal regulations ... Experience building, deploying, and supporting AI/ML models in production environments. * Strong ...

Booz Allen Hamilton, Inc.

System Administrator

Aberdeen, MD · On-site +1

$77K - $176K/yr

... desktop support * Experience with inventory control and management * Top Secret clearance * HS ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Global Alliant Inc

AI Engineer

Baltimore, MD · Remote

Remote Job Duration: Fulltime Client: Federal Criteria- Need ship because of federal regulations ... Experience building, deploying, and supporting AI/ML models in production environments. * Strong ...

Global Alliant Inc

AI Engineer

Baltimore, MD · Remote

Remote Job Duration: Fulltime Client: Federal Criteria- Need ship because of federal regulations ... Experience building, deploying, and supporting AI/ML models in production environments. * Strong ...

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Showing results 21-40

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Towson, MD

Remote Desktop Support Engineer information

See Towson, MD salary details

$9

$25

$43

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Towson, MD is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.47 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are popular job titles related to Remote Desktop Support Engineer jobs in Towson, MD? For Remote Desktop Support Engineer jobs in Towson, MD, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Towson, MD look for? The top searched job categories for Remote Desktop Support Engineer jobs in Towson, MD are:
What cities near Towson, MD are hiring for Remote Desktop Support Engineer jobs? Cities near Towson, MD with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Towson, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,792 per year, or $25.9 per hour.

AI Platform Engineer

System One

Baltimore, MD • Remote

$72/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago

Job description

Job Title: AI Platform Engineer Type: Contract Compensation: $72/HR Work Model: 100% Remote Role Overview

We’re looking for an experienced AI Platform Engineer to help bring AI architectures to life in a secure, scalable cloud environment. In this role, you’ll work closely with platform architects to build and enable AI solutions that meet enterprise standards for security, compliance, and governance—especially within a regulated healthcare setting.

You’ll play a key role in engineering reusable platform components, automating guardrails, and empowering development teams to deliver responsible AI solutions at scale.

What You’ll Do

  • Build & Configure AI Platforms: Translate AI architectures into scalable cloud solutions across Azure and integrated platforms using infrastructure-as-code and CI/CD pipelines. Develop reusable modules, landing zones, and core AI services.
  • Enable Governance & Guardrails: Implement policy-as-code, security controls, and compliance requirements (e.g., data protection, audit logging, access controls) to ensure all AI workloads meet regulatory and enterprise standards.
  • Support Developers: Create templates, starter kits, and self-service tools that enable teams to build AI solutions quickly and safely. Provide documentation and hands-on support as needed.
  • Ensure Reliability & Performance: Monitor platform health, usage, and cost; support incident response and continuous improvements; and maintain documentation, runbooks, and standards.

What You Bring

Required

  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
  • 5+ years of cloud/platform engineering experience, including 2+ years with Azure (or similar)
  • Hands-on experience with infrastructure-as-code (Terraform, Bicep), CI/CD pipelines, and cloud security practices
  • Working knowledge of AI/ML services (e.g., Azure OpenAI, vector databases, model APIs)
  • Experience supporting regulated environments (e.g., HIPAA, PCI)
  • Strong understanding of cloud identity, networking, encryption, and secrets management

Nice to Have

  • Experience across Azure, MuleSoft, and Salesforce ecosystems
  • Background in healthcare or other regulated industries
  • Familiarity with AI governance frameworks (e.g., NIST AI RMF, ISO 42001)
  • Experience with RAG architectures, document intelligence, or agent-based AI
  • Relevant certifications (Azure, MuleSoft, Salesforce)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients but also offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-1 #LI-AJ1 Ref: #851-Rockville-S1