Remote Desktop Support Engineer Jobs in Cumberland, MD

Who We Are
Provision IAM is a custom digital solutions agency specializing in financial and regulatory technology. For more than 30 years, we've helped organizations optimize digital operations and build secure, scalable identity and access management solutions for financial institutions and other regulated industries.
We are a distributed U.S.-based team of thoughtful technologists and problem-solvers who value ownership, continuous learning, attention to detail, and meaningful impact. Our environment supports autonomy, professional growth, and collaboration across engineering, operations, quality assurance, and client teams.
If you're looking for a role where your quality assurance expertise, technical judgment, and commitment to excellent user experiences help improve digital operations for real clients, you'll find purpose and visibility here.
About the Role
We are seeking an experienced, detail-oriented Senior Web Quality Assurance Engineer to lead quality assurance testing for web-based products, digital platforms, and client-facing technology solutions. This role requires someone who can work independently, understand the broader purpose of QA within a technical environment, and take ownership of testing quality without needing day-to-day technical guidance.
In this role, you will own the development and execution of comprehensive test plans that support the full user experience. You will work closely with managers, developers, and client-facing team members to identify, document, prioritize, and communicate layout, functional, content, legal, analytics, security-oriented, and compliance-related issues with clarity and confidence.
This is a hands-on senior QA role that requires strong organization, clear documentation, professional communication, and sound judgment. You will communicate directly with clients when needed to help triage issues, clarify concerns, support resolution, and ensure that quality expectations are understood and met.
This role is well-suited for someone who enjoys detailed testing, understands web technologies, can evaluate issues beyond surface-level defects, and is comfortable being the primary QA resource responsible for maintaining high standards across multiple projects.
This is a full-time, fully remote position open to applicants across the continental United States who are authorized to work in the U.S.
Salary Range: $65,000 - $80,000 annually, commensurate with experience.
What We Offer

• Competitive salary: $65,000 - $80,000
• Company-paid health insurance, including employee and family coverage
• Generous paid time off
• SIMPLE IRA retirement plan, including IRS-compliant eligibility and company participation
• Fully remote work environment
• Meaningful work supporting financial institutions and regulated businesses
• Opportunities for professional growth, technical ownership, and client-facing impact

What You'll Be Doing

• Lead quality assurance testing for websites, applications, and digital platforms
• Develop, execute, and maintain comprehensive test plans
• Review requirements, acceptance criteria, workflows, and expected functionality to ensure appropriate test coverage
• Perform browser, layout, functional, and responsive testing across desktop, tablet, and mobile devices
• Identify, document, prioritize, and communicate defects, inconsistencies, risks, and user experience issues
• Test websites and applications against established requirements, acceptance criteria, client expectations, and quality standards
• Review content, links, forms, analytics tags and triggers, and related functionality for accuracy and consistency
• Identify and report content, legal, analytics, security-oriented, and compliance-related inconsistencies within the scope of the QA process
• Communicate directly with clients and internal team members to help triage, clarify, and resolve reported issues
• Provide clear QA guidance and recommendations when issues require judgment, prioritization, or additional investigation
• Follow and improve existing QA processes, documentation standards, and testing procedures
• Manage multiple tasks and projects simultaneously, including work with tight deadlines
• Assist with client training, support documentation, or process documentation when needed
• Learn new tools, systems, processes, and client environments quickly
• Use AI tools appropriately to enhance productivity, analysis, documentation, and workflow

How We Evaluate Candidates
We focus on demonstrated skills, practical capability, communication, judgment, and attention to detail. We use screening questions, structured interviews, and role-related discussion to evaluate QA experience, technical reasoning, documentation skills, client communication, and ability to work effectively in a remote environment.
We value:
• Strong attention to detail
• Independent ownership of QA work
• Clear written and verbal communication
• Sound judgment
• Ability to follow and improve established processes
• Practical technical understanding
• Professional client communication
• Intellectual honesty
• Ability to research, learn, and solve problems
• Strong documentation and follow-through
Required Technical Skills
Web Quality Assurance & Testing
• Minimum of 5 years of digital quality assurance experience, or an equivalent combination of education, technical training, and directly related experience
• Strong technical background and understanding of web technologies
• Experience leading QA testing for websites, applications, or digital platforms
• Knowledge of browser testing and the ability to identify inconsistencies across desktop, tablet, and mobile devices
• Experience writing, executing, and maintaining test plans
• Ability to test websites and applications against requirements, acceptance criteria, and expected functionality
• Understanding of layout, responsive design, browser behavior, accessibility considerations, and user experience principles
• Ability to identify and document functional, layout, content, analytics, legal, security-oriented, and compliance-related issues
• Ability to evaluate defects, determine severity, communicate impact, and recommend appropriate next steps
Documentation, Communication & Client Support
• Strong written and verbal communication skills, including the ability to communicate clearly with clients and internal team members
• Ability to document issues clearly, concisely, and accurately
• Ability to communicate technical concerns in a professional and understandable way
• Ability to interact directly with clients to help clarify, triage, and resolve issues
• Ability to support client training or client-facing documentation when needed
• Ability to explain QA findings, risks, and recommendations with confidence and professionalism
Working Style & Professional Expectations
• Ability to work independently without day-to-day QA guidance
• Ability to match existing processes and follow precise instructions
• Ability to identify when existing processes need clarification, improvement, or escalation
• Strong aptitude for highly detail-oriented tasks
• Ability to manage multiple tasks and projects simultaneously with tight deadlines
• Ability to learn new tools, systems, and processes quickly
• Self-directed and accountable in a remote work environment
• Professional, client-aware, and organized
• Strong follow-through and commitment to quality
Education & Experience
• Bachelor's degree in an IT-related curriculum, or equivalent education and related work experience
AI-Augmented Technical Environment
We encourage the thoughtful use of AI tooling to improve efficiency, strengthen documentation, support analysis, and improve workflow. Candidates should be comfortable leveraging AI responsibly while maintaining sound judgment, careful review, strong technical fundamentals, and practical problem-solving ability.
Nice-to-Have Experience
• Desktop, tablet, and mobile breakpoint testing
• Web functional testing
• Browser and layout testing
• Google Analytics tag and trigger testing
• Security-oriented testing
• Automated testing
• FinTech, banking, or regulated-industry experience
• Client-facing technical support or client training
• Development, coding, or scripting experience
• Accessibility testing experience
• Experience improving QA processes, templates, standards, or workflows
• Experience working successfully from home or in a fully remote environment
Employment Requirements
• Must be authorized to work in the United States
• Position is open to applicants residing in the continental United States
• Provision IAM does not sponsor employment visas
• Employment is contingent upon successful completion of background screening and drug testing, where permitted by law
• All hires must complete Form I-9 and verify identity and employment authorization
• This is a full-time position
Equal Employment Opportunity
Provision IAM is an equal opportunity employer and makes employment decisions based on business needs, job requirements, and individual qualifications. We are committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws.
Ready to Apply?
If you are an experienced QA professional who values ownership, clear communication, careful testing, documentation, and meaningful technical impact, we encourage you to apply and learn more about joining our team.