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Remote Desktop Support Engineer Jobs in Frederick, MD

VB Spine

Sr. Regulatory Affairs Specialist

Leesburg, VA · On-site +1

$100K - $105K/yr

Allendale, NJ, Leesburg, VA, or Remote (10% Travel Required) Company: VB Spine Looking for a career ... At VB Spine, you'll be part of a mission-focused team that supports surgeons during life-changing ...

Iridium Satellite, LLC

Senior Software Engineer

Leesburg, VA · On-site +1

$123K - $163K/yr

For over 20 years, Iridium's unique network and services have supported critical communications ... and remote operations all rely on Iridium to stay connected. We take our responsibility for ...

Iridium Satellite, LLC

Senior Software Engineer

Leesburg, VA · On-site +1

$123K - $163K/yr

For over 20 years, Iridium's unique network and services have supported critical communications ... and remote operations all rely on Iridium to stay connected. We take our responsibility for ...

Leidos

Senior AWS Amazon Connect Engineer

Gaithersburg, MD · Remote

$107K - $195K/yr

Partner with AI engineers, cybersecurity personnel, and program leadership to support migration from legacy contact-center tooling to an AWS-native stack. Please Note: This is 100% telework/remote ...

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All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Frederick, MD

Remote Desktop Support Engineer information

See Frederick, MD salary details

$10

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Frederick, MD is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.58 and $30.58 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
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Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,829 per year, or $26.8 per hour.

Mid-level Software Engineer

Edgewater Federal Solutions, Inc.

Germantown, MD • On-site, Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Overview
Edgewater Federal Solutions is currently seeking a Mid-Level Software Engineer to provide support to the EHSS IT Support contract located in Germantown, Maryland. The talented, professional Software Engineer will join a proficient development team developing and enhancing web applications. This position is working in a remote environment. US citizeship required and must be able to obtain a Department of Energy Q clearance.
Responsibilities
Essential Duties & Responsibilities:
Responsibilities include, but are not limited to the following:
  • Refining requirements to translate them into functional specs.
  • Design, build and maintain efficient, reusable, secure, and reliable code.
  • Develop effective solutions for data mapping and data translation.
  • Ensure the best possible performance, quality, and responsiveness of applications.
  • Develop unit tests.
  • Participate in peer code review and code refactoring as part of development process.
  • Demonstrated ability to work independently and as part of a team.
  • Demonstrated ability to serve as the technical lead for a development project.
  • Demonstrated ability to produce technical and end user documentation.

Qualifications
Qualifications:
  • US Citizenship is REQUIRED.
  • Must have an active Top-Secret or Q clearance or be able to obtain.
  • BS degree in software/technical based field with at least 2 years of progressive software experience focused on data-oriented business applications, or a minimum of 5 years of progressive software development experience with no degree.
  • Solid understanding with the ASP.NET framework, MVC, C#, SQL Server, Oracle and design/architectural patterns.
  • Experience with Microservice Architecture.
  • Experience in Frontend frameworks like Angular or React or Aurelia.
  • Experience with HTML5/JavaScript/CSS/jQuery.
  • Experience with Bootstrap, Typescript, Node.js, NPM, RXJS.
  • Strong experience with C#, Visual Studio (2019 +), and MS toolsets.
  • Experience with Internet Information Services (IIS) 7.0 or higher.
  • Experience creating web services from scratch and writing Web APIs.
  • Experience with Git based source control.
  • Excellent organizational skills and attention to detail.
  • Excellent English-language oral and written communication skills and interpersonal skills.

Nice to have:
  • Experience with Agile methodology
  • Experience with DevOps disciplines and toolsets.
  • Experience with Test Automation Frameworks

Salary: $90,000.00 - $100,000.00
Additional benefits include:
  • Paid Time Off & Holiday Pay
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability, Life Insurance, and AD&D
  • Flexible Spending Accounts
  • Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
  • Tuition and Technical Training Reimbursement
  • Exercise Reimbursement
  • Computer Reimbursement
  • Employee Assistance Program

About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies since 2018.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. #LI-HH1

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