Remote Desktop Support Engineer Jobs in Frederick, MD

Computer Technologies Consultants (CTC) is seeking an Information Engineer Level I to support the NIH. 

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments.  Our clients’ employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested?

• Direct hire full-time position
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title: Information Engineer Level I

Position Location: Full-time, Primarily remote, from the Systems Plus office in Rockville, Maryland, or from another approved location, with virtual meetings and occasional onsite activities at NIH in Bethesda, Maryland, as required

Daily Responsibilities: 

• Gather and document business, functional, user, and technical requirements for SharePoint Online, Microsoft 365, and Power Platform modernization initiatives.
• Analyze and document current business processes, workflows, content, information structures, user needs, and system dependencies.
• Support stakeholder interviews, content inventories, content audits, card-sorting activities, usability testing, and migration assessments.
• Develop and refine information architecture, navigation, metadata, taxonomy, content types, document libraries, and content organization standards.
• Translate business and user needs into actionable requirements, process maps, user stories, acceptance criteria, and recommendations for technical teams.
• Support planning for SharePoint content migration, archival, search, permissions, records management, accessibility, and integration with Microsoft Teams, Power Apps, and Power BI.
• Collaborate with application, data, and project management personnel throughout design, development, testing, implementation, and sustainment.

Required Years of Experience (min):       

• 3+ years of relevant experience in information engineering, information architecture, business analysis, SharePoint, Microsoft 365, business process analysis, or related IT disciplines.

Required Degree/Certifications:           

• Bachelor’s degree in Information Systems, Computer Science, Information Science, Management Information Systems, Human-Computer Interaction, Business or Systems Analysis, Engineering, or a related discipline. An equivalent combination of education and relevant professional experience may be considered.
• Microsoft 365, SharePoint, Power Platform, UX/HCI, Agile, or Section 508 training or certification is preferred but not required.

Required Experience & Expertise in the following areas:

• Experience supporting SharePoint Online intranet or portal modernization, content migration, archival, Microsoft Search, metadata, taxonomy, or permissions.
• Familiarity with Microsoft Power Apps, Power Automate, Dataverse, Power BI, and Teams.
• Experience with UX or human-centered design methods, including stakeholder interviews, card sorting, usability testing, or process mapping.
• Familiarity with Section 508 accessibility, federal records management, role-based access controls, or federal Microsoft 365 environments.
• Experience using JIRA or an equivalent Agile work-management tool.

Required Clearance:

• Background Check- Must be eligible to obtain and maintain the Government system and logical access required for assigned duties.

Pay Information

Full-Time Salary Range: TBD

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.