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Company Description About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business ...

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Company Description About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business ...

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Company Description About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business ...

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Company Description About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business ...

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Project Manager- 3629908

Washington, DC · On-site

$111K - $131K/yr

Job Summary : Computer Technologies Consultants (CTC) is seeking a Project Manager to support the Congressional Budget Office (CBO) in Washington, DC. The role involves collaborating with ...

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Customer Service Representative

CTC

Youngstown, OH • On-site

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Job Title/Job Description-

Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering - manufacturing optical lab. not retail calls.

Location Address: 6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite) manufacturing optical lab.

Specific Skills Needed:

  • Good communication, basic phone skills, basic data entry, multitasking
  • Friendly personality, Organized, able to deescalate a tense situation
  • discuss whether there is flexibility - On the job training, optical experience is a plus. manufacturing optical lab.
  • Must be able to handle the high volume of incoming and outgoing calls, email and text messages.
  • We average 40 to 60 incoming calls per CSR.
  • We average 10 - 20 outgoing calls a day, per CSR.
  • The average call time is 2:15 minutes, however, the follow through time averages 5 - 15 minutes.
  • Each CSR completes the leg work, research and follow through for every call, email or text they take.
  • CSR average 1-5 emails a day and an average of 20 -30 text messages a day.

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).