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Remote Itsm Administrator Jobs in Silver Spring, MD

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

This role is remote. The Senior System Administrator provides senior-level IT operations and ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

Maximus

Senior System Administrator

VA · On-site +1

$86K - $116K/yr

This role is remote. The Senior System Administrator provides senior-level IT operations and ... The role supports enterprise IT/OT services with a focus on CMDB accuracy, ITSM/ITOM operations ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

Job Location: Remote (USA). Local candidates may be expected to work at the client site in ... ServiceNow Certified System Administrator (CSA) required * 6+ years of overall ServiceNow ...

Maximus

Junior ICAM System Administrator

VA · On-site +1

This position is remote. The Jr. ICAM System Administrator provides entry-level operational support ... IT service management (ITSM) or ticketing system while meeting defined SLAs. - Experience ...

Maximus

Lead System Administrator

VA · On-site +1

... ITSM certification). #techjobs #clearance #veteransPage #LI-remote Minimum Requirements TCS221, T5, Band 8 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants ...

Maximus

Senior Systems Administrator

VA · On-site +1

$86K - $116K/yr

... 12, 2026 City Remote Country United States Working time Full-time Description & Requirements ... Familiarity with enterprise ITSM tools (e.g., ServiceNow) for change and incident tracking ...

Maximus

Senior Systems Administrator

VA · On-site +1

$86K - $116K/yr

... 12, 2026 City Remote Country United States Working time Full-time Description & Requirements ... Familiarity with enterprise ITSM tools (e.g., ServiceNow) for change and incident tracking ...

Maximus

Journeyman System Administrator

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... ITSM platforms and operational reporting - Experience working in federally regulated IT ...

Maximus

Journeyman System Administrator

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... ITSM platforms and operational reporting - Experience working in federally regulated IT ...

IQUASAR LLC

Production Operations Lead

Sterling, VA · Remote

$130K - $150K/yr

Position Type: Full-time-Remote Role Specific Duties/ Role Responsibilities: * Lead operational ... Hands-on experience with ServiceNow or comparable ITSM tools. * Experience with incident triage ...

Mondo

ServiceNow Developer

Mclean, VA · Remote

$40 - $48/hr

Remote Start Date Is: Approximately 3 Weeks from offer Duration: 12 Month Contract Compensation ... Administer and maintain Amazon Connect integrations with ServiceNow and related systems * Design ...

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Remote Itsm Administrator information

What is the difference between Remote Itsm Administrator vs Remote Service Desk Technician?

AspectRemote Itsm AdministratorRemote Service Desk Technician
CertificationsITSM certifications (e.g., HDI, ITIL)Basic IT support certifications (e.g., CompTIA A+)
Work EnvironmentAdministering ITSM tools, configuring workflowsProviding end-user support, troubleshooting issues
Employer & IndustryIT service providers, large enterprisesHelp desks, IT support centers
Search & ComparisonFocus on ITSM system managementFocus on user support and issue resolution

The Remote Itsm Administrator primarily manages ITSM tools and workflows, requiring specialized certifications, while the Remote Service Desk Technician provides direct user support, focusing on troubleshooting. Both roles are essential in IT service management but differ in responsibilities and skill sets.

What are popular job titles related to Remote Itsm Administrator jobs in Silver Spring, MD? For Remote Itsm Administrator jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Itsm Administrator jobs in Silver Spring, MD look for? The top searched job categories for Remote Itsm Administrator jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Itsm Administrator jobs? Cities near Silver Spring, MD with the most Remote Itsm Administrator job openings:
Remote Itsm Administrator jobs near you
Infographic showing various Remote Itsm Administrator job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

ITSM CMDB Administrator - Device42 (Remote)

Ferguson Enterprises, LLC

Springfield, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Ferguson Waterworks rating

9.1

Company rating: 9.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

23rd of 409 rated retail wholesalers

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
ITSM CMDB Administrator - Device42
Ferguson is seeking a highly skilled ITSM CMDB Administrator to join our IT Service Management team. This role is responsible for the administration, accuracy, and automation of the Configuration Management Database (CMDB) within our ITSM platform. The ideal candidate brings strong technical expertise working with Device42, a passion for data quality, and the ability to collaborate effectively across teams.
Location: This role is approved to be fully remote and can be based anywhere in the United States.
Duties and Responsibilities:
  • Serve as the CMDB Owner and Subject Matter Expert, leading the overall strategy, governance, health, and continual improvement of the CMDB.
  • Act as the primary point of contact for CMDB-related initiatives, partnering effectively with technical teams, business customers, vendors, and leadership across the organization.
  • Provide proactive, timely, and transparent communication on CMDB initiatives, issues, risks, progress, and outcomes.
  • Lead CMDB governance efforts, ensuring the integrity, accuracy, completeness, and usability of configuration items (CIs) and their relationships.
  • Design, implement, and maintain automated CMDB discovery, data collection, reconciliation, and maintenance processes using APIs, integrations, AI capabilities, and custom solutions.
  • Drive CMDB maturity by identifying data quality gaps, recommending improvements, and implementing scalable solutions.
  • Collaborate with infrastructure, application, security, network, asset management, and service management teams to establish and maintain accurate service and configuration relationships.
  • Develop and support ITSM applications, integrations, workflows, and automation with external systems.
  • Provide production support, troubleshoot sophisticated issues, and lead resolution efforts related to CMDB and supporting technologies.
  • Create and maintain comprehensive documentation, standards, procedures, and governance frameworks.
  • Deliver training, mentorship, and guidance to technical teams and collaborators on CMDB standards and processes.
  • Know the latest with industry trends, ITSM standard processes, AI technologies, and emerging CMDB solutions.
  • Perform other ITSM-related duties as assigned.

Qualifications and Requirements:
  • 5+ years of hands-on CMDB administration and governance experience, preferably within ServiceNow and/or Device42.
  • Demonstrated expertise in CMDB architecture, data modeling, CI relationships, service mapping, discovery, and configuration management best practices.
  • Solid experience with Device42 discovery, dependency mapping, infrastructure inventory management, and CMDB data reconciliation.
  • Experience integrating and maintaining CMDB data across ServiceNow, Device42, asset management platforms, cloud environments, and other enterprise systems.
  • Solid understanding of ITIL processes, particularly Configuration Management, Incident Management, Change Management, and Asset Management.
  • Experience designing and implementing CMDB integrations, APIs, automation solutions, and data quality controls.
  • Experience using AI technologies, including Generative AI, predictive analytics, intelligent automation, or AI agents, is highly desirable.
  • Proven ability to independently lead complex initiatives, influence business customers, and get results with minimal supervision.
  • Exceptional verbal and written communication skills with a demonstrated ability to communicate effectively across all levels of the organization, including technical teams, business leaders, and executives.
  • Strong relationship-building and collaboration skills with a customer-focused mentality and commitment to service excellence.
  • Demonstrated ability to provide regular status updates, communicate risks and issues proactively, and maintain full transparency throughout project lifecycles.
  • Bachelor's degree in information systems, Computer Science, Information Technology, or equivalent work experience.
  • Proficiency with Microsoft Office products and technical documentation tools.
  • High degree of professionalism, accountability, adaptability, and ethical conduct.
  • Willingness to support evolving business needs, including occasional travel.

Key Success Factors
The ideal candidate will be a CMDB expert who takes ownership, leads initiatives from concept to completion, builds strong partnerships across the business, communicates proactively, and drives transparency through timely updates, clear documentation, and effective stakeholder engagement. This individual must be comfortable working independently while influencing and collaborating with teams at all levels of the organization.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$5,444.76 - $9,537.00
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

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