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Freelance It Help Desk Jobs in Silver Spring, MD

UVS Infotech

IT Help Desk Manager

Bethesda, MD · Hybrid

UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

IntelliDyne

IT Help Desk Manager

Herndon, VA

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of ...

BC Tech Pro

IT Help Desk

Baltimore, MD

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Baltimore, MD · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Baltimore, MD

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Quantum Leap Research, LLC

Be Seen First

IT Help Desk Support Manager

Leesburg, VA · On-site

We are seeking an experienced and proactive IT Help Desk Support Manager to lead our user support operations. This role is responsible for overseeing the help desk team, ensuring high-quality ...

camd

IT - IT HELP DESK SPECIALISTII

Columbia, MD

$34.89/hr

The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...

camd

IT - IT HELP DESK SPECIALISTII

Columbia, MD · On-site

$34.89/hr

The IT Help Desk Specialist II will provide Member Management & CRM software support. The candidate will serve as a member of the support teams for CA's Customer Relationship Management (CRM) ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28.25/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA. In this role, you will provide first-level technical support for software and hardware needs, ensuring ...

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Freelance It Help Desk information

See Silver Spring, MD salary details

$13

$23

$35

How much do freelance it help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for freelance it help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD? The most popular types of It Help Desk jobs in Silver Spring, MD are:
What are popular job titles related to Freelance It Help Desk jobs in Silver Spring, MD? For Freelance It Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Freelance It Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Freelance It Help Desk jobs? Cities near Silver Spring, MD with the most Freelance It Help Desk job openings:
Freelance It Help Desk jobs near you
Infographic showing various Freelance It Help Desk job openings in Silver Spring, MD as of May 2026, with employment types broken down into 3% As Needed, 96% Part Time, and 1% Nights. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.
IT Help Desk Manager

IT Help Desk Manager

UVS Infotech

Bethesda, MD • Hybrid

Other

Posted 16 days ago

Job description

About UVS Infotech:

UVS InfoTech is a Laurel, Maryland-based IT System Integrator with expertise in Emerging Technologies: Artificial Intelligence, Machine Learning, Robotic Process Automation, Blockchain, Identity & Access Management, Identity Proofing

                          HYBRID POSITION: with Onsite in BETHESDA, MARYLAND

Position Description:

UVS InfoTech is seeking an experienced IT Help Desk Manager who will be responsible for leading and overseeing the day-to-day operations of the IT Help Desk / Service Desk function. This role supports UVS Federal Government client and ensures the timely, effective, and efficient resolution of end-user technical issues while maintaining high levels of customer satisfaction.

The IT Help Desk Manager provides leadership to a team of IT helpdesk technicians, establishes service level standards, implements best-practice processes, and serves as the primary escalation point for complex technical problems. This position plays a critical role in maintaining the overall productivity of the organization by minimizing system downtime and ensuring reliable access to IT services.

Key Responsibilities

  • Strong technical expertise in Power Apps, Power Automate, Dataverse, and related Microsoft 365 tools to provide technical support to Government users.
  • Lead, mentor, and manage the IT Help Desk team, including performance management, scheduling, training, and professional development.
  • Oversee the intake, prioritization, tracking, and resolution of all IT support incidents and service requests.
  • Establish, monitor, and report on Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer satisfaction metrics.
  • Develop and maintain standard operating procedures, knowledge base articles, and troubleshooting documentation.
  • Manage escalation processes for unresolved or high-impact issues, coordinating with other IT teams, vendors, and third-party support as needed.
  • Implement and improve IT service management processes based on ITIL or similar frameworks.
  • Conduct regular team meetings, performance reviews, and training sessions to ensure consistent service quality.
  • Analyze help desk trends and root causes to identify opportunities for proactive problem management and service improvement.
  • Manage help desk tools and ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management) and ensure accurate reporting.
  • Collaborate with other IT leaders on projects, system upgrades, and initiatives that impact end-user support.
  • Ensure compliance with security policies, data protection standards, and organizational IT governance.

Required Qualifications & Experience

  • Active U.S Government Clearance (L Clearance) or ability to obtain clearance is mandatory.
  • ITIL Foundation certification or equivalent ITSM certification.
  • Technical certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional, or similar.
  • Experience supporting enterprise environments, cloud services (Azure/AWS), or remote/hybrid workforces.
  • Experience working in government contracting or regulated industries.
  • Knowledge of security tools, endpoint management, and patch management practices.

Preferred Skills & Attributes

  • Experience working in an Agile environment (Scrum, Kanban, etc.).
  • Familiarity with workflow automation platforms or business process management tools.
  • Industry-recognized certifications (e.g., CBAP, PMI-PBA, Agile certifications, or similar).
  • Background in government contracting or large-scale enterprise modernization efforts.

A successful IT Help Desk Manager delivers exceptional end-user support experiences, maintains high team performance and morale, consistently meets or exceeds SLA targets, and continuously improves help desk processes to reduce ticket volume and resolution times.

This role requires a hands-on leader who is both technically proficient and people-focused, capable of balancing operational demands with strategic service improvement initiatives.

Apply