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On Call Cyber Security Help Desk Jobs in Silver Spring, MD

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk ... Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Set the Standard in Cybersecurity. Helm Point Solutions is a woman-owned cybersecurity and physical ...

Indigo IT , LLC

Help Desk Specialist

Washington, DC · On-site

We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ... afterhours on-call support * Ability to travel ( SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

Ability to respond to mission critical needs on an on-call basis (10%) * High School diploma or GED ... We apply years of experience in Cybersecurity and Learning & Development to guide our customers in ...

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ... afterhours on-call support * Ability to travel ( SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:

Indigo IT

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ... on-call support * Ability to travel ( lt; 5%) to cities outside the D.C area in order to provide ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

ManTech

Help Desk Specialist

Annapolis Junction, MD

$75K - $125K/yr

... Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

GDIT

Help Desk Technician III

Washington, DC · On-site

$28.90 - $39.10/hr

Collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications ... Occasional after-hours and on-call support may be required to support executive operations. GDIT IS ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

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All JobsOn Call Cyber Security Help Desk JobsOn Call Cyber Security Help Desk Jobs in Silver Spring, MD

On Call Cyber Security Help Desk information

See Silver Spring, MD salary details

$13

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$28

How much do on call cyber security help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for on call cyber security help desk in Silver Spring, MD is $20.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.36 per hour, depending on experience, location, and employer.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are the most commonly searched types of Cyber Security Help Desk jobs in Silver Spring, MD?

The most popular types of Cyber Security Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for On Call Cyber Security Help Desk jobs?

Cities near Silver Spring, MD with the most On Call Cyber Security Help Desk job openings:

On Call Cyber Security Help Desk jobs near you

Help Desk Specialist

S2Technologies

Washington, DC • On-site

$70K - $88K/yr

Full-time

Re-posted 6 days ago

Job description

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets. This position is ideal for a detail‑oriented IT professional with strong customer service skills and experience supporting secure DoD environments.Position Responsibilities: Serve as the primary point of contact for end-user IT support, resolving daily help desk requests. • Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. • Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates. • Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies. • Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access. • Update and maintain SharePoint sites and web based tools. • Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting. • Manage IT asset inventories, including equipment tracking, transfers, and turnins. • Support records management and routine administrative tasks that keep workflows organized and compliant. Position Requirements: Minimum 1 year of relevant experience in IT help desk, client support, system administration, or related IT support roles. • Hands‑on experience with configuration management, client systems support, and role‑based access control. • Working knowledge of DoD cybersecurity and information assurance requirements, including applicable DISA and Air Force security policies. • Ability to maintain secure systems and communications in accordance with DoD security policies and best practices. • Proficiency with SharePoint administration, web content updates, and common collaboration tools. • Familiarity with or experience supporting SIPR/NIPR workstations, VTC systems, telecommunications equipment, and related secure-network technologies. DoD or federal IT support experience preferredRequired Security Clearance: Top Secret (TS) with SCI eligibilityRequired Certification(s): DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec).Preferred Skills: Additional certifications (Network+, A+, MSCA/MCSE) preferred.Education: High school diploma or equivalent required. Relevant technical education, certifications, or college coursework preferred.S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.