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Weekend Itsm Jobs in Silver Spring, MD (NOW HIRING)

Analygence

Service Desk Agent

Arlington, VA

$19.50 - $25/hr

... weekends are included). Job Responsibilities: * Provide first-line support for incidents and ... Appropriately triages requests that cannot be resolved at the SD level using ITSM. * Follow up with ...

Analygence

Service Desk Agent

Arlington, VA · On-site

$19.50 - $25/hr

Document issue resolution steps and maintain records of all Service Desk activities in ITSM ... weekends are included). Priority for day shift 0530 - 1400. * Professional office environment

TEEMA

Help Desk Specialist II- Tier 2 Support

Ashburn, VA · On-site

$61K - $64K/yr

Ability to work rotating shifts, including nights, weekends, and holidays * U.S. Citizenship and ... Experience with ServiceNow or enterprise ITSM platforms * Hands-on knowledge of AirWatch/Workspace ...

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All JobsWeekend Itsm JobsWeekend Itsm Jobs in Silver Spring, MD

Weekend Itsm information

See Silver Spring, MD salary details

$33.1K

$77.9K

$135.4K

How much do weekend itsm jobs pay per year?

As of Jun 27, 2026, the average yearly pay for weekend itsm in Silver Spring, MD is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $101,800.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

What are popular job titles related to Weekend Itsm jobs in Silver Spring, MD? For Weekend Itsm jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Silver Spring, MD look for? The top searched job categories for Weekend Itsm jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Weekend Itsm jobs? Cities near Silver Spring, MD with the most Weekend Itsm job openings:
Weekend Itsm jobs near you
Service Desk Agent

Service Desk Agent

Analygence

Arlington, VA

$19.50 - $25/hr

Full-time

Posted 22 days ago

Job description

Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA. CISA is supported by a 24/7 Service Desk (SD) section that works directly with the NCR and PNS Operations branch to provide a single point of incident reporting within the Agency. The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s).

Additionally, the SD will create, assign and provide lifecycle tracking of tickets for all events, incidents, requests for information, operational tasking, external communication requests, and requests for CISA operational action. The Service Desk is a dedicated, round the clock capability that receives wide range of submissions to include reports of cyber incidents, notifications of an event, questions about on-going activities, or requests for CISA services. On average the Service Desk handles an estimated 200,000 reported incidents, or requests for information per year.

The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and requests received. Hours may vary from 8 - 12 hours depending on needs to support 24/7/365 operations (holiday and weekends are included).

Job Responsibilities:

  • Provide first-line support for incidents and technical issues reported by CISA staff and customers.
  • Monitor shared CISA inbox for incidents and assign them appropriately to the Watch Analysts for action.
  • Send Requests for Information for incomplete requests.
  • Respond to requests for assistance in person, via phone, or email.
  • Appropriately triages requests that cannot be resolved at the SD level using ITSM.
  • Follow up with CISA staff and customers to ensure that issues have been resolved.
  • Document issue resolution steps and maintain records of all Service Desk activities in ITSM.
  • Maintain and update the Knowledge Base with solutions to common technical issues and FAQ.
  • Assist in maintaining and configuring ITSM.
  • Provides guidance to Junior level agents
  • Ability to serve as SD Team Lead when Key Service Desk Lead's is not present

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