Weekend Itsm Jobs in Silver Spring, MD (NOW HIRING)

Overview

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, DC Area
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is 0730 – 1700 Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: less than 10%

Responsibilities

We are seeking a ServiceNow Administrator

REQUIRED QUALIFICATIONS

Experience

• 3 -4 + years of ServiceNow administrations experience with ITSM modules.

• Experience with ServiceNow Service Catalog and CMDB.

• Working knowledge of configuration management principles.

• Ability to manage multiple projects and deliver client-focused solutions.

• Experience with ServiceNow workflows, Flow Designer, business rules, and UI policies.

• Ability to manage integrations and troubleshoot platform issues.

• Attention to details and strong analytical and troubleshooting skills.

• Ability to work collaboratively with technical and non-technical stakeholders.2

• Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.

Preferred Experience

• Experience with federal implementations and upgrades (FEDRAMP).
• Experience with Discovery, Service Mapping, and integrations (REST, MID Server).

Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Implementation Specialist – ITSM.
• ITIL Foundation Certification.
• ServiceNow HAM and SAM certifications

Clearance

• Secret

RESPONSIBILITIES

• Responsible for the administration, configuration, and continuous improvement of ServiceNow IT Service Management (ITSM) solution for the USITC. Including ITSM Service Portal, Service Catalog and Configuration Management Database (CMDB).

• Ensures accurate configuration item (CI) data, supports catalog item lifecycle, and implements best practices for IT Service Management (ITSM) processes.

• Workflow automation.

• Implementation of any platform improvements, add-ons, and new solutions such as Hardware Asset Management (HAM) and Software Asset Management (SAM)

• Partners with IT, security, and business stakeholders to maintain data integrity, improve automation, and support platform governance

Qualifications

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.