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Weekend Itsm Jobs in Silver Spring, MD (NOW HIRING)

Howard University

iLab Operator

Washington, DC · On-site

$40K - $44K/yr

Flexibility to work occasional night and weekend shifts. * Ability to communicate effectively ... Experience with ServiceNow or similar ITSM system is a plus * CompTIA certifications (A+, NET ...

A.C. Coy

Oracle EBS SME (Remote)

Arlington, VA · Remote

$70 - $86.25/hr

... well as IT Service Management (ITSM) systems (preferably ServiceNow). * Flexible and willing to work on-call, including overnights and weekends, as required. * Excellent oral and written ...

TekSynap

Endpoint Engineer Lead

Washington, DC

$95K - $130K/yr

Ensure integration with DOT's ITSM toolset (ServiceNow/Remedy). * Provide Tier 3 technical support ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

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All JobsItsm JobsWeekend Itsm JobsWeekend Itsm Jobs in Silver Spring, MD

Weekend Itsm information

See Silver Spring, MD salary details

$33.1K

$77.9K

$135.4K

How much do weekend itsm jobs pay per year?

As of Aug 7, 2026, the average yearly pay for weekend itsm in Silver Spring, MD is $77,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $101,800.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

What are popular job titles related to Weekend Itsm jobs in Silver Spring, MD? For Weekend Itsm jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Weekend Itsm jobs in Silver Spring, MD look for? The top searched job categories for Weekend Itsm jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Weekend Itsm jobs? Cities near Silver Spring, MD with the most Weekend Itsm job openings:
Weekend Itsm jobs near you
Infographic showing various Weekend Itsm job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,869 per year, or $37.4 per hour.

ACE Account Service Desk Specialist (Tier II - ASD)

Home - ARETEC

Ashburn, VA

Full-time

Re-posted 15 days ago

Job description

ACE Account Service Desk Specialist (Tier II – ASD)

CBP Technology Service Desk (TSD)

Location: Remote 

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that support mission success.

Position Summary

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting webbased portals, and familiarity with trade or accountbased service desk operations.

What You'll Do

  • Provide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).
  • Support 100,000+ active users across the Trade, PGA, and CBP communities.
  • Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.
  • Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.
  • Support ACE Portal account business processes, including user enrollment, account activation, and account management.
  • Maintain and update userfacing documentation such as Welcome Letters and enrollment guidance.
  • Assist end users with ACE Portal functionality, including ACE Reports.
  • Resolve ≥90% of Tier II tickets in alignment with AQL targets.
  • Process ≥90% of tickets within 4 hours.
  • Achieve ≥90% quality scores on reviewed interactions.
  • Update ASD Standard Operating Procedures (SOPs) as requested.
  • Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.
  • Attend periodic ACE training sessions to maintain system and process proficiency.
  • Respond to urgent priority requests, including ACE Command Center / War Room activities.
  • Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed.

Required Qualifications

  • High school diploma or equivalent; Associate's degree preferred.
  • Minimum 2 years of experience in IT help desk or customer support roles.
  • Knowledge of trade compliance processes or support of webbased portals.
  • Strong customer service, communication, and documentation skills.
  • Bilingual (English/Spanish) required.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • Experience supporting the Automated Commercial Environment (ACE).
  • Knowledge of CBP trade facilitation and compliance processes.
  • Experience using the ServiceNow ITSM platform.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Prior CBP or DHS experience.
  • Knowledge of import/export trade processes.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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