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Entry Level Cloud Help Desk Jobs in Silver Spring, MD

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description The Help Desk Technician provides daily support to employees who are using software ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

Eliassen Group

Senior Help Desk Technician

Washington, DC · On-site

$28 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The role supports end users with hardware, software, mobile devices, and cloud platforms while ... Experience Requirements: * 8+ years of experience in IT Help Desk or Technical Support. * 2+ years ...

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Entry Level Cloud Help Desk information

See Silver Spring, MD salary details

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How much do entry level cloud help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level cloud help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Cloud Help Desk vs Entry Level Network Support Specialist?

AspectEntry Level Cloud Help DeskEntry Level Network Support Specialist
CertificationsCompTIA A+, Cloud certifications (e.g., AWS, Azure)CompTIA Network+, Cisco CCNA
Work EnvironmentCloud service providers, remote support, help deskOn-premises networks, IT departments, technical support
Industry UsageCloud computing, SaaS companies, tech firmsTelecommunications, enterprise IT, networking firms

Entry Level Cloud Help Desk roles focus on supporting cloud-based services and troubleshooting cloud platforms, often requiring cloud certifications and remote support skills. In contrast, Entry Level Network Support Specialists handle on-premises network issues, requiring networking certifications and hands-on hardware experience. Both roles serve as foundational IT positions but differ mainly in their technical focus and work environment.

What are some entry-level cloud help desk roles?

Entry-level cloud help desk roles typically include positions such as Cloud Support Associate, Technical Support Specialist, or Help Desk Technician focused on cloud platforms like AWS, Azure, or Google Cloud. These roles often require basic knowledge of cloud services, troubleshooting skills, and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Cloud Help Desk jobs in Silver Spring, MD?

The most popular types of Cloud Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Entry Level Cloud Help Desk jobs in Silver Spring, MD?

For Entry Level Cloud Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Cloud Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Cloud Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Cloud Help Desk jobs?

Cities near Silver Spring, MD with the most Entry Level Cloud Help Desk job openings:

Entry Level Cloud Help Desk jobs near you
Infographic showing various Entry Level Cloud Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Help Desk Technician

Planet Depos

Rockville, MD • On-site

$24.04 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Description

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.

HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:

  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents. 
  • Assist with maintaining inventory of hardware, software and support assets. 
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:

Rockville, MD

HELP DESK TECHNICIAN SHIFT:

9:00am - 5:00pm EST Monday - Friday

HELP DESK TECHNICIAN COMPENSATION:

$24.04 - $27.00 per hour

BENEFITS:

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave

Requirements

Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

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