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Entry Level Cloud Help Desk Jobs in Silver Spring, MD

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ... CompTIA A+ or similar entry-level IT certification. * HDI Customer Service Representative (CSR) ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 ...

Digital Consultants, LLC

Helpdesk Technician

Bethesda, MD · On-site

$60K - $73K/yr

... Cloud, Citrix, Oracle, SharePoint, Macintosh operating systems, educational software, and Joint ... Minimum of 3 years Tier I/II Help Desk or Desktop Support. Windows 10/11, macOS, Microsoft 365 ...

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All JobsCloud Help Desk JobsEntry Level Cloud Help Desk JobsEntry Level Cloud Help Desk Jobs in Silver Spring, MD

Entry Level Cloud Help Desk information

See Silver Spring, MD salary details

$13

$23

$35

How much do entry level cloud help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level cloud help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Cloud Help Desk vs Entry Level Network Support Specialist?

AspectEntry Level Cloud Help DeskEntry Level Network Support Specialist
CertificationsCompTIA A+, Cloud certifications (e.g., AWS, Azure)CompTIA Network+, Cisco CCNA
Work EnvironmentCloud service providers, remote support, help deskOn-premises networks, IT departments, technical support
Industry UsageCloud computing, SaaS companies, tech firmsTelecommunications, enterprise IT, networking firms

Entry Level Cloud Help Desk roles focus on supporting cloud-based services and troubleshooting cloud platforms, often requiring cloud certifications and remote support skills. In contrast, Entry Level Network Support Specialists handle on-premises network issues, requiring networking certifications and hands-on hardware experience. Both roles serve as foundational IT positions but differ mainly in their technical focus and work environment.

What are some entry-level cloud help desk roles?

Entry-level cloud help desk roles typically include positions such as Cloud Support Associate, Technical Support Specialist, or Help Desk Technician focused on cloud platforms like AWS, Azure, or Google Cloud. These roles often require basic knowledge of cloud services, troubleshooting skills, and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Cloud Help Desk jobs in Silver Spring, MD?

The most popular types of Cloud Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Entry Level Cloud Help Desk jobs in Silver Spring, MD?

For Entry Level Cloud Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Cloud Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Cloud Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Cloud Help Desk jobs?

Cities near Silver Spring, MD with the most Entry Level Cloud Help Desk job openings:

Entry Level Cloud Help Desk jobs near you
Infographic showing various Entry Level Cloud Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

IT Service Desk- Field Technician

Your Way IT Solutions, LLC

Upper Marlboro, MD • On-site

Full-time

Re-posted 11 days ago

Job description

Company Description
Your Way IT Solutions (YWITS) is a leading Managed Services Provider (MSP) applying a customer and process-based focus towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies in the Washington, DC Metropolitan Area.
Job Description
The Service Desk Department is the single point of contact for client IT issues, responsible for managing client expectations and delivering exceptional customer service. We are seeking a strong Tier 2-3 Service Desk/Field Technician to provide remote and on-site supportfor small and medium-scale enterprise business networks. This position requires travel to client sites within the Washington, DC metro area (50-75% in the field), after-hours and/or weekend work as needed to meet client needs.
  • Resolve 90-95% of tickets generated from clients, alarms, internally etc. within a set period of time
  • Manage and follow daily schedule of dispatched tickets and projects
  • Installation and Configuration of network devices (Switches, Firewalls, Wireless Access Points etc.)
  • Administration and troubleshooting physical and virtual servers (DNS, DHCP, AD, Azure AD, Group policy etc.)
  • Administration and troubleshooting of cloud solutions (Microsoft/Office 365, Google Workplace etc.)
  • Follow ITIL/ISO based processes
  • Meet Key Performance Indicators (KPIs) and Metrics
  • Manage client expectations
  • Identify patterns and issues in our process and delivery and provide recommendations for improvement and automation
  • Identify and offer potential solutions for recurring issues
  • Maintain internal and client documentation
  • Escalate tickets to other service delivery areas as needed

Qualifications
  • At least 5+ years in a service desk or help desk role
  • Experience with CISCO networking devices
  • Detail oriented
  • Strong organization skills
  • Strong troubleshooting skills
  • A broad range of technology experience (Servers, Desktop, Printer, Security, Cloud Services, Networking Equipment etc.)
  • Microsoft 365 and Google Workplace Administration
  • Experience working in a high-paced service desk/help desk environment
  • Experience in MSP environment preferred
  • Must have reliable transportation

Additional Information
  • All your information will be kept confidential according to EEO guidelines
  • Must have a clean background no exceptions, background check will be performed
  • Work is performed in a fast-paced Information Technology environment
  • The interview process will be 1st round phone screen and 2nd round on-site interview
  • Able to lift 50 pounds
  • Applications will be reviewed on a rolling basis.

Apply