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Entry Level Cloud Help Desk Jobs in Silver Spring, MD

JCS Solutions LLC

Walkup Help Desk Desktop Specialist

Washington, DC · On-site

$48K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as the primary, in-person IT ambassador for the Walk-Up Service Desk. * Greet all walk-up ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

JCS Solutions LLC

Walkup Help Desk Desktop Specialist

Washington, DC · On-site

$48K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as the primary, in-person IT ambassador for the Walk-Up Service Desk. * Greet all walk-up ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

JCS Solutions LLC

Walkup Help Desk Desktop Specialist

Washington, DC · On-site

$48K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as the primary, in-person IT ambassador for the Walk-Up Service Desk. * Greet all walk-up ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

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Showing results 21-40

All JobsCloud Help Desk JobsEntry Level Cloud Help Desk JobsEntry Level Cloud Help Desk Jobs in Silver Spring, MD

Entry Level Cloud Help Desk information

See Silver Spring, MD salary details

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How much do entry level cloud help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level cloud help desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Cloud Help Desk vs Entry Level Network Support Specialist?

AspectEntry Level Cloud Help DeskEntry Level Network Support Specialist
CertificationsCompTIA A+, Cloud certifications (e.g., AWS, Azure)CompTIA Network+, Cisco CCNA
Work EnvironmentCloud service providers, remote support, help deskOn-premises networks, IT departments, technical support
Industry UsageCloud computing, SaaS companies, tech firmsTelecommunications, enterprise IT, networking firms

Entry Level Cloud Help Desk roles focus on supporting cloud-based services and troubleshooting cloud platforms, often requiring cloud certifications and remote support skills. In contrast, Entry Level Network Support Specialists handle on-premises network issues, requiring networking certifications and hands-on hardware experience. Both roles serve as foundational IT positions but differ mainly in their technical focus and work environment.

What are some entry-level cloud help desk roles?

Entry-level cloud help desk roles typically include positions such as Cloud Support Associate, Technical Support Specialist, or Help Desk Technician focused on cloud platforms like AWS, Azure, or Google Cloud. These roles often require basic knowledge of cloud services, troubleshooting skills, and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Cloud Help Desk jobs in Silver Spring, MD?

The most popular types of Cloud Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Entry Level Cloud Help Desk jobs in Silver Spring, MD?

For Entry Level Cloud Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Cloud Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level Cloud Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Cloud Help Desk jobs?

Cities near Silver Spring, MD with the most Entry Level Cloud Help Desk job openings:

Entry Level Cloud Help Desk jobs near you
Infographic showing various Entry Level Cloud Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Help Desk Technician (Washington, DC) with Security Clearance

22nd Century Technologies, Inc.

Washington, DC • On-site

$22.75 - $30.75/hr

Other

Re-posted 12 days ago

Job description

Job Title– Help Desk Technician
Client Site: National Defense University
Location: Fort McNair, Washington, DC (Onsite) Employment Type: Full-Time Position Overview 22nd Century Technologies is seeking a skilled and customer-focused Help Desk Technician to support IT operations at the National Defense University in Washington, DC. The ideal candidate will provide Tier I/Tier II technical support to end users, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests in a professional federal environment. This position requires strong technical troubleshooting abilities, excellent communication skills, and experience supporting enterprise IT environments. Key Responsibilities
Provide Tier I/Tier II desktop and help desk support for end users
Respond to service desk tickets, phone calls, emails, and walk-up support requests
Troubleshoot hardware, software, printer, network, and connectivity issues
Install, configure, and maintain desktops, laptops, peripherals, and mobile devices
Support Microsoft Windows operating systems and Microsoft Office 365 applications
Manage user accounts, password resets, and permissions using Active Directory
Escalate unresolved technical issues to appropriate support teams
Document incidents, resolutions, and troubleshooting steps in the ticketing system
Assist with hardware deployments, imaging, and asset management activities
Maintain compliance with federal IT security and operational procedures
Support conference room technologies and audiovisual systems as needed
Required Qualifications
Associate degree or Bachelor’s degree in Information Technology, Computer Science, or related field preferred
2+ years of Help Desk/Desktop Support experience in an enterprise environment
Experience supporting Windows 10/11 environments
Strong knowledge of:
Microsoft Office 365
Active Directory
Outlook configuration and troubleshooting
Hardware and peripheral support
Ticketing systems such as ServiceNow or Remedy
Basic understanding of networking concepts including TCP/IP, VPN, and wireless connectivity
Excellent troubleshooting and customer service skills
Strong verbal and written communication abilities
Ability to work onsite at Fort McNair, DC Preferred Qualifications
Experience supporting federal government or Department of Defense (DoD) environments
Familiarity with ITIL processes and service desk operations
Previous experience in classified or secure environments
Active Secret Clearance (Secret/Top Secret) Certification:
Security+ certification
Any of the Computing certifications (A+/Network+Cloud+/Microsoft certification) What We’re Looking For We are seeking a dependable IT professional who: Has a strong customer-service mindset
Can troubleshoot technical issues efficiently and independently
Works well in fast-paced support environments
Maintains professionalism when supporting executive and military personnel
Demonstrates strong attention to detail and accountability
Why Join Us At 22nd Century Technologies
, you will have the opportunity to support mission-critical federal programs and work alongside experienced technology professionals in a collaborative and growth-oriented environment.

Apply