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Entry Level Remote Help Desk Technician Jobs in Silver Spring, MD

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Maximus

Customer Service Representative - Help Desk (Temp)

VA · On-site +1

$17 - $21.75/hr

The help desk also provides vetting and approval and offers ongoing support for the Medicare ... Technician II in providing Desktop and Operational Support to assigned site and remote offices ...

Nexera

Entry Level Remote Sales Role

Washington, DC · Remote

$1.5K - $5.3K/wk

About this role We are hiring entry-level Financial Sales Consultants to join our remote team ... In this role, you will help families find the right financial protection coverage for their needs ...

Nexera

Entry Level Remote Sales Role

Baltimore, MD · Remote

$1.5K - $5.3K/wk

About this role We are hiring entry-level Financial Sales Consultants to join our remote team ... In this role, you will help families find the right financial protection coverage for their needs ...

Nexera

Entry Level Remote Insurance Sales

Washington, DC · Remote

$1.5K - $3.2K/wk

About this role We're hiring entry-level Financial Sales Consultants for our remote team ... You'll help families find the right financial protection for their needs -- by phone and Zoom, from ...

Nexera

Entry Level Remote Insurance Sales

Baltimore, MD · Remote

$1.5K - $3.2K/wk

About this role We're hiring entry-level Financial Sales Consultants for our remote team ... You'll help families find the right financial protection for their needs -- by phone and Zoom, from ...

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Entry Level Remote Help Desk Technician information

See Silver Spring, MD salary details

$13

$23

$35

How much do entry level remote help desk technician jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level remote help desk technician in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Remote Help Desk Technician vs Technical Support Specialist?

AspectEntry Level Remote Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentRemote, help desk or call centerRemote or on-site, technical support roles
Employer UsageIT service providers, corporations, MSPsIT companies, tech support firms, corporations
Search IntentEntry level remote help desk jobs, tech support rolesTechnical support jobs, troubleshooting roles

While both roles involve assisting users with technical issues remotely, the Entry Level Remote Help Desk Technician typically focuses on basic troubleshooting and customer support, often requiring certifications like CompTIA A+. The Technical Support Specialist may handle more complex issues and may work on-site or remotely, with similar certification requirements. Both roles are common in IT support environments and serve as entry points into the tech industry.

What are the most commonly searched types of Remote Help Desk Technician jobs in Silver Spring, MD? The most popular types of Remote Help Desk Technician jobs in Silver Spring, MD are:
What are popular job titles related to Entry Level Remote Help Desk Technician jobs in Silver Spring, MD? For Entry Level Remote Help Desk Technician jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Help Desk Technician jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Remote Help Desk Technician jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Remote Help Desk Technician jobs? Cities near Silver Spring, MD with the most Entry Level Remote Help Desk Technician job openings:
Entry Level Remote Help Desk Technician jobs near you
Infographic showing various Entry Level Remote Help Desk Technician job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 20% In-person, and 80% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Service Desk Technician I (Remote)

Terrestris Global Solutions

Washington, DC • Remote

Full-time, Part-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Service Desk Technician I at Terrestris do?

As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients.

What does a typical day look like for a Service Desk Technician I?

You will:

  • Manage user accounts and provide day-to-day account administration support.
  • Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
  • Install and configure hardware, software, and workstation operating systems.
  • Ensure systems remain current with approved configurations and security requirements.
  • Configure, maintain, and troubleshoot workstation peripherals and connected devices.
  • Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
  • Assess user issues through conversation, diagnostic techniques, and remote access tools.
  • Assign appropriate priorities to support requests based on business impact and urgency.
  • Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
  • Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

What qualifications do you look for?

You might be the professional we're looking for if you have:

  • Authorization to work in the United States permanently without sponsorship.
  • Ability to obtain Public Trust Clearance.
  • A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
  • Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION.

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