ZipRecruiter

Log In

3

Full Time Remote Help Desk Technician Jobs in Silver Spring, MD

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the ... This position is remote/hybrid; candidates must be willing to work on-site when required. This ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Ntiva

Service Desk Technician II

Mclean, VA · On-site +1

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

New

Ntiva

Service Desk Technician II

Mclean, VA · On-site +1

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

New

next page

Showing results 1-20

All JobsHelp Desk Technician JobsFull Time Remote Help Desk Technician JobsFull Time Remote Help Desk Technician Jobs in Silver Spring, MD

Full Time Remote Help Desk Technician information

See Silver Spring, MD salary details

$13

$23

$35

How much do full time remote help desk technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for full time remote help desk technician in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Help Desk Technician vs Remote IT Support Specialist?

AspectFull Time Remote Help Desk TechnicianRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or Cisco CCNA
Work EnvironmentRemote, customer-facingRemote, technical troubleshooting
Industry UsageIT support, customer serviceIT support, network management

The Full Time Remote Help Desk Technician primarily handles customer support and troubleshooting via remote tools, focusing on end-user issues. The Remote IT Support Specialist often deals with more technical network or system issues, requiring additional certifications. Both roles are remote and industry-standard, but the Specialist may handle more complex technical problems.

What are the most commonly searched types of Remote Help Desk Technician jobs in Silver Spring, MD?

The most popular types of Remote Help Desk Technician jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Full Time Remote Help Desk Technician jobs?

Cities near Silver Spring, MD with the most Full Time Remote Help Desk Technician job openings:

Full Time Remote Help Desk Technician jobs near you
Infographic showing various Full Time Remote Help Desk Technician job openings in Silver Spring, MD as of June 2026, with employment types broken down into 69% Full Time, 26% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Help Desk Technician - REMOTE

Capitol Recruiters Inc.

Washington, DC • Remote

$50K - $80K/mo

Full-time

Re-posted 21 days ago

Job description

Help Desk Technician - Fully REMOTE - for IT department of a prominent global law firm. **A minimum of one full year or more of relevant experience in a large law firm is required. This role is part of the IT Help Desk professionals delivering gold standard technology experience. The Help Desk Technician provides end user technical assistance and support related to computer systems, hardware, software, and remote access, leading the responsive handling/triage of issues coordinating with cross functional IT staff. Available shifts: Wednesday - Sunday 3:30 pm - 12 am Saturday - Monday 11:30pm - 1pm Saturday - Wednesday 7am - 3:30pm Duties: Technical assistance/support for inquiries related to firm computer systems, hardware, software, and remote access. Respond to support requests over the phone or via email in a professional manner. Thoroughly document support requests using Help Desk ticketing system. Facilitate issue handling/escalation with cross-functional support staff. Monitor help desk issues working with Help Desk/End User Support management to evaluate potential issues as part of the ITIL/ITSM discipline. Follow up with customers, provide feedback, and see issues through to resolution. Write tips, frequently asked questions, and knowledge articles for the knowledge base. Remain up to date on Firm technology and systems, policies and procedures through self-guided learning and review of training materials. Conduct independent research on systems to solve intricate or complex technical problems. Position Requirements: College degree is strongly preferred. Appropriate technical certification(s) preferred. A minimum of one full year or more of relevant experience in a large law firm is required. Knowledgeable of applications/technologies common to a law firm. Knowledge of best practices for designing/implementing a global, tiered IT support desk model. Working knowledge of ITIL process design for IT Service Management. Knowledge of leading service desk performance indicators/service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Excellent attention to detail/organizational skills. Strong service orientation. Highly motivated and analytical. Excellent attention to detail and debugging skills. Ability to work independently as well as part of a team. Flexibility to work before and after business hours OT. The salary range is $50k - 80k+ depending on location and experience.

Apply