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Msp Help Desk Jobs in Silver Spring, MD (NOW HIRING)

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that ... Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand ... Act as the Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem ...

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

... Service Provider (MSP) experience is preferred. - Experience with ConnectWise is helpful ... We help companies that are looking to hire Helpdesk Analysts for jobs in Centreville, Virginia and ...

Somatus, Inc.

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

This role is well suited for experienced help desk professionals, including those from MSP environments, who value service excellence and mission-driven work. * Serve as the first point of contact ...

DoiT

Manager, MSP Indirect Channels

Washington, DC · Remote

... help our customers solve complex multicloud problems and drive efficiency. With decades of ... Collaborate with Deal Desk, Solutions Engineering, and leadership to structure competitive and ...

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All JobsMsp Help Desk JobsMsp Help Desk Jobs in Silver Spring, MD

Msp Help Desk information

See Silver Spring, MD salary details

$38.8K

$86.6K

$128.7K

How much do msp help desk jobs pay per year?

As of Aug 11, 2026, the average yearly pay for msp help desk in Silver Spring, MD is $86,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $103,400.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

What are the most commonly searched types of Msp Help Desk jobs in Silver Spring, MD? The most popular types of Msp Help Desk jobs in Silver Spring, MD are:
What are popular job titles related to Msp Help Desk jobs in Silver Spring, MD? For Msp Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Msp Help Desk jobs in Silver Spring, MD look for? The top searched job categories for Msp Help Desk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Msp Help Desk jobs? Cities near Silver Spring, MD with the most Msp Help Desk job openings:
Msp Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $86,611 per year, or $41.6 per hour.

Help Desk Technician - Tier 2 (MSP)

Solvere One

Dulles, VA • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

About the Company
Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.
Opening
Solvere One has an open position for a Help Desk Technician, Tier 2, to provide support from our Dulles, Virginia headquarters. The duties of the position include fielding incidents via phone and email escalated from Tier 1 technicians. Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians.
Employees will be expected to remotely interact with clients daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.
Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.
This role reports to the Service Delivery Manager.
Position Requirements:
Examples of essential duties are interpreted as being descriptive and not restrictive.
  • Identifies, diagnoses, and resolves Tier 2 incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.
  • Provides one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software.
  • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
  • Create detailed technical documentation for resolutions of issues.
  • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
  • Identifies, documents and escalates all Tier 3 incidents in a timely manner.

Required Technical Experience:
  • Microsoft Windows Desktop OS installation and support
  • Apple / Mac Desktop OS installation and support
  • Microsoft Office 365 administration and support
  • Google Workspace administration and support
  • iPhone / Android troubleshooting
  • Multi-factor Authentication configuration and support

Preferred Technical Experience:
  • ConnectWise Manage
  • ConnectWise Automate
  • IT Glue
  • Sophos suite of solutions

This is a full-time, salaried position. Salary commensurate with experience.
Salary Range: $60,000 - $75,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

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