Boston, MA · On-site
ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...
Quick apply
Boston, MA · On-site
ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...
This position will be primarily responsible for the administration of the ITSM tool for Graton IT. Running analytics on support issues, creating metrics, and reporting that can be using to ...
This position will be primarily responsible for the administration of the ITSM tool for Graton IT. Running analytics on support issues, creating metrics, and reporting that can be using to ...
New York, NY · On-site
$59 - $81.25/hr
ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...
New York, NY · On-site
$59 - $81.25/hr
ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...
San Francisco, CA · On-site
$71K - $96K/yr
SERVICENOW ITSM SKILL SET: Incident Management Analyst / ITSM Analyst (Junior) We are seeking a detail-oriented and proactive Incident Management Analyst to support the development, configuration ...
San Francisco, CA · On-site
$71K - $96K/yr
SERVICENOW ITSM SKILL SET: Incident Management Analyst / ITSM Analyst (Junior) We are seeking a detail-oriented and proactive Incident Management Analyst to support the development, configuration ...
Manhattan, NY · On-site
The ITSM Manager is responsible for leading the organization's ITSM capabilities, focusing on ServiceNow as the core platform while driving operational maturity and service quality. Responsibilities ...
Manhattan, NY · On-site
The ITSM Manager is responsible for leading the organization's ITSM capabilities, focusing on ServiceNow as the core platform while driving operational maturity and service quality. Responsibilities ...
$160K/yr
IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years • Bachelor's degree in Computer Science • 3+ years in an ITSM leadership role in a ...
$160K/yr
IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years • Bachelor's degree in Computer Science • 3+ years in an ITSM leadership role in a ...
$59 - $81.25/hr
ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...
$59 - $81.25/hr
ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...
Boca Raton, FL · On-site
Mid-Level Project Leader - IT Service Management (ITSM) Specialist Location: Boca Raton, FL Duration: Approximately 13 months (through June 30, 2027) Work Type: On-site | Contract We are hiring for ...
Quick apply
Boca Raton, FL · On-site
Mid-Level Project Leader - IT Service Management (ITSM) Specialist Location: Boca Raton, FL Duration: Approximately 13 months (through June 30, 2027) Work Type: On-site | Contract We are hiring for ...
Sunnyvale, CA · On-site
$18.75 - $24.50/hr
ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow ...
Sunnyvale, CA · On-site
$18.75 - $24.50/hr
ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow ...
Atlanta, GA · On-site
ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best ...
Quick apply
Atlanta, GA · On-site
ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best ...
Boston, MA · On-site
ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...
Quick apply
Boston, MA · On-site
ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...
$198K/yr
ITSM Lead MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber ...
$198K/yr
ITSM Lead MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber ...
Rohnert Park, CA · On-site
This position will be primarily responsible for the administration of the ITSM tool for Graton IT. Running analytics on support issues, creating metrics, and reporting that can be using to ...
Rohnert Park, CA · On-site
This position will be primarily responsible for the administration of the ITSM tool for Graton IT. Running analytics on support issues, creating metrics, and reporting that can be using to ...
$19 - $25/hr
ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow ...
$19 - $25/hr
ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow ...
Manhattan, NY · Hybrid
$150K - $200K/yr
IT Service Management (ITSM) Manager Location: Hybrid - Manhattan, New York Compensation: $150,000 - $200,000 base + bonus + 401(k) match + comprehensive benefits Overview A leading global property ...
New
Manhattan, NY · Hybrid
$150K - $200K/yr
IT Service Management (ITSM) Manager Location: Hybrid - Manhattan, New York Compensation: $150,000 - $200,000 base + bonus + 401(k) match + comprehensive benefits Overview A leading global property ...
New
Cincinnati, OH · On-site
Job Title : ITSM Engineer Location : Cincinnati, OH (Onsite) Duration : 12 Months Job Summary: We are seeking an experienced ITSM Engineer with deep expertise in the ServiceNow platform to join a ...
Cincinnati, OH · On-site
Job Title : ITSM Engineer Location : Cincinnati, OH (Onsite) Duration : 12 Months Job Summary: We are seeking an experienced ITSM Engineer with deep expertise in the ServiceNow platform to join a ...
New York, NY · On-site
ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...
New York, NY · On-site
ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...
$55.25 - $76/hr
ITSM Lead (ServiceNow) - Onsite Location: Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM ...
New
$55.25 - $76/hr
ITSM Lead (ServiceNow) - Onsite Location: Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM ...
New
Strong understanding of ITSM principles and best practices, including ITIL framework. * Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication, interpersonal, and ...
Strong understanding of ITSM principles and best practices, including ITIL framework. * Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication, interpersonal, and ...
Coral Gables, FL · Remote
POSITION SUMMARY The ITSM Manager is responsible for leading the design, implementation, and continuous improvement of IT Service Management processes, with a strong emphasis on the Atlassian ...
Coral Gables, FL · Remote
POSITION SUMMARY The ITSM Manager is responsible for leading the design, implementation, and continuous improvement of IT Service Management processes, with a strong emphasis on the Atlassian ...
$32K - $41K
7% of jobs
$41K - $50K
14% of jobs
$51.5K is the 25th percentile. Wages below this are outliers.
$50K - $59K
24% of jobs
The median wage is $63.5K / yr.
$59K - $68K
9% of jobs
$68K - $77K
5% of jobs
$77K - $86K
15% of jobs
$86.8K is the 75th percentile. Wages above this are outliers.
$86K - $95K
3% of jobs
$95K - $104K
6% of jobs
$104K - $113K
4% of jobs
$113K - $122K
12% of jobs
$122K - $131K
0% of jobs
$32K
$75.3K
$131K
| Aspect | Itsm | Service Desk Analyst |
|---|---|---|
| Certifications | ITIL, Service Management certifications | ITIL, Service Desk certifications often preferred |
| Work Environment | IT service management teams, enterprise IT departments | Help desks, support centers, customer service environments |
| Industry Usage | IT service providers, large organizations | IT support, customer service roles across industries |
| Primary Focus | Managing IT services, incident and problem management | Handling user requests, troubleshooting, incident resolution |
While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.
Contractor
Posted 24 days ago
Be an early applicant
Job Title: ITSM Consultant
Location: Boston, MA - Onsite
Job Description:
We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.
Key Responsibilities:
Administer and support ITSM tools like ManageEngine and/or ServiceChannel
Manage incident, problem, and change management processes
Monitor ticket queues and ensure timely resolution of issues
Configure workflows, SLAs, and automation within the ITSM platform
Collaborate with IT teams and business users for service improvements
Generate reports and maintain documentation for IT operations
Required Skills:
Experience with ManageEngine and/or ServiceChannel ITSM tools
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Good troubleshooting and analytical skills
Excellent communication and stakeholder management abilities
Rachael
Email: rachael@sidramtech.com
