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Itsm Jobs (NOW HIRING)

Purple Drive

SERVICENOW ITSM

San Francisco, CA · On-site

$71.90K - $96.60K/yr

SERVICENOW ITSM SKILL SET: Incident Management Analyst / ITSM Analyst (Junior) We are seeking a detail-oriented and proactive Incident Management Analyst to support the development, configuration ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Syntricate Technologies

ITSM Lead

Irving, TX

$160.40K/yr

IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years • Bachelor's degree in Computer Science • 3+ years in an ITSM leadership role in a ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

Starr Companies

ITSM Manager

Manhattan, NY · On-site

ITSM Manager Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client ...

Starr Insurance Companies

ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Purple Drive Technologies

SERVICENOW ITSM

San Francisco, CA · On-site

$71.90K - $96.60K/yr

SERVICENOW ITSM SKILL SET: Incident Management Analyst / ITSM Analyst (Junior) We are seeking a detail-oriented and proactive Incident Management Analyst to support the development, configuration ...

AceStack LLC

ITSM Consultant

Richmond, VA · On-site

ITSM Consultant Location : Richmond, VA (ONSITE) FULLTIME ONLY Must Have Technical/Functional Skills • Certified with ITIL v3/v4 best practices and organizational objectives. • ITSM processes ...

Starr

ITSM Manager

Manhattan, NY · On-site

The ITSM Manager is responsible for leading the organization's ITSM capabilities, focusing on ServiceNow as the core platform while driving operational maturity and service quality. Responsibilities ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

Tech Tammina

ITSM Manager

New York, NY · On-site

ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...

Nastech Global

ITSM Lead

Atlanta, GA · On-site

ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best ...

Tech Tammina

ITSM Manager

Manhattan, NY · Hybrid

ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...

RIT Solutions, Inc.

ITSM Analyst

Tampa, FL · Hybrid

Title- ITSM Analyst Duratio-6 months + Location-Remote ITSM Analyst - Conviva/Centerwell Interviews - next week weds Skills and Experience • Demonstrates advanced proficiency in the following ...

RIT Solutions, Inc.

ITSM Software Developer

Glen Ellyn, IL · Remote

$53.25 - $73.25/hr

ITSM Software Developer (ServiceNow Integration & Security) Client Remote We need candidates have experience similar like Client or Nokia Job Overview * We are seeking an experienced ITSM Software ...

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$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of May 28, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

More about Itsm jobs
What cities are hiring for Itsm jobs? Cities with the most Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm jobs? States with the most job openings for Itsm jobs include:
What job categories do people searching Itsm jobs look for? The top searched job categories for Itsm jobs are:
Itsm jobs near you
Infographic showing various Itsm job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 1% Part Time, and 13% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

SERVICENOW ITSM

Purple Drive

San Francisco, CA • On-site

$71.90K - $96.60K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview:
Job Title: SERVICENOW ITSM
SKILL SET: Incident Management Analyst / ITSM Analyst (Junior)
Job Description:
We are seeking a detail-oriented and proactive Incident Management Analyst to support the development, configuration, and optimization of IT Service Management (ITSM) functionalities. The candidate will work under senior guidance to ensure smooth incident handling, timely resolution, and continuous improvement of ITSM processes.
Key Responsibilities:
  • Assist in developing and configuring ITSM modules (Incident, Problem, Change, CMDB, etc.) under the guidance of senior team members.
  • Monitor and manage incident lifecycles, ensuring incidents are logged, categorized, and assigned correctly.
  • Coordinate with technical teams to drive timely resolution of incidents and minimize business impact.
  • Maintain and update incident records, ensuring accuracy and adherence to SLAs.
  • Support in conducting root cause analysis (RCA) and preparing reports.
  • Contribute to the creation of knowledge base articles, SOPs, and documentation.
  • Assist in performing ITSM tool enhancements, workflow updates, and process automation activities.
  • Ensure compliance with ITSM best practices and organizational standards.
  • Participate in service reviews, audits, and process improvement initiatives.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, IT, or related field.
  • Basic understanding of ITIL principles and ITSM processes.
  • Familiarity with ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, etc.) is a plus.
  • Strong analytical and documentation skills.
  • Good communication and coordination abilities.
  • Ability to work closely with senior team members and follow structured guidance.
Preferred Skills:
  • ITIL Foundation Certification (optional but desirable).
  • Entry-level experience or internship in IT support or IT service management.
  • Understanding of workflow configuration and ticketing systems.

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