ZipRecruiter

Log In

1

Itsm Jobs (NOW HIRING)

Syntricate Technologies

ITSM Lead

Irving, TX · On-site

$160K/yr

IT Service Management Lead (ITSM Lead) Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years • Bachelor's degree in Computer Science • 3+ years in an ITSM leadership role in a ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Nastech Global

ITSM Lead

Atlanta, GA · On-site

ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

G2IT

ServiceNow ITSM Developer

Suitland, MD

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

ITSM Lead (ServiceNow) - Onsite Location: Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for an experienced ITSM Lead to oversee ServiceNow ITSM ...

Centurion Consulting Group, LLC

ITSM Lead

Suitland, MD · On-site

$17.25 - $22.75/hr

Centurion is currently seeking an ITSM Lead who will serve as a strategic leader for service management transformation, helping establish IT Service Management as an enterprise operating model rather ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

ServiceNow ITSM Developer Position Overview G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT ...

LTM

ServiceNow ITSM Manager

Manhattan, NY · On-site

$59.50 - $81.75/hr

LTM is seeking a ServiceNow ITSM Manager to lead the organization's ITSM capabilities with ServiceNow as the core platform. This role is responsible for driving operational maturity, service quality ...

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Strong understanding of ITSM principles and best practices, including ITIL framework. * Experience with ITSM tools and platforms (e.g., ServiceNow). * Excellent communication, interpersonal, and ...

Internetwork Expert

ITSM Lead

Suitland, MD · On-site

$140 - $190/hr

The ITSM Lead will coordinate with IT divisions, program stakeholders, enterprise service owners, technical teams, cybersecurity personnel, architects, project managers, contractors, and other ...

New

Centurion Consulting Group

ITSM Lead

Suitland, MD · Hybrid

$160K - $180K/yr

Centurion is currently seeking an ITSM Lead who will serve as a strategic leader for service management transformation, helping establish IT Service Management as an enterprise operating model rather ...

Charles Schwab

ITSM Administrator

Southlake, TX · On-site

Experience developing or supporting ITSM reporting, dashboards, analytics, or operational metrics. * Demonstrated experience using approved Generative AI tools (e.g., Microsoft Copilot, GitHub ...

next page

Showing results 1-20

All JobsTechnology JobsItsm Jobs

Itsm information

See salary details

$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Aug 19, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.
More about Itsm jobs

What cities are hiring for Itsm jobs?

Cities with the most Itsm job openings:

What are the most commonly searched types of Itsm jobs?

The most popular types of Itsm jobs are:

What states have the most Itsm jobs?

States with the most job openings for Itsm jobs include:

What job categories do people searching Itsm jobs look for?

The top searched job categories for Itsm jobs are:

Itsm jobs near you
Infographic showing various Itsm job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 1% Part Time, and 11% Contract. Highlights an 78% Physical, 10% Hybrid, and 12% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ITSM Lead

Syntricate Technologies

Irving, TX • On-site

$160K/yr

Other

Re-posted 25 days ago

Job description

IT Service Management Lead (ITSM Lead)

Location: Irving, Tx (Onsite) Duration: Fulltime Experience: 9+ Years

Job Description:

• Bachelor’s degree in Computer Science • 3+ years in an ITSM leadership role in a regional or global organization • ITIL v4 practical experience and certification • Practical experience of service management value points vs. academic structure • Demonstrated success in partnering with IT management and team members to deploy ITSM in an iterative manner over time • Experience working in a variety of enterprise ITSM tools and utilizing strong analytical skills • Strong leadership skills and people management experience • Ability to manage multiple concurrent projects and summarize status to senior executive level • Creative and strategic thinking and the agility necessary to master both the daily hands-on analysis and the big picture strategy • Self-starter who sets aggressive goals and is driven to succeed both personally and professionally; focused on productivity; deeply committed to quality and integrity • Adapt and work effectively with a variety of situations and groups • Manages work well, establishes timelines and clear priorities • Proactive and takes initiative and ownership • Excellent written and oral communication • Exceptional interpersonal skills

This position has overall responsibility for ITSM processes, strategy, compliance, and day to day execution. This function serves as part of an ITSM team that works in close partnership with IT Service Delivery staff to drive operational excellence, and continual process improvement.

What You'll Get To Do:

  • Develop and execute the IT Service Management roadmap with a goal of striking the optimal balance between business value and flexibility
  • Partner with global IT leaders and partners to establish common operating and service management methods
  • Create and utilize analytics and insights through ITSM data to drive continuous improvement across all functions and regions
  • Oversee and manage critical incident response and day to day ITSM processes
  • Oversee and manage ITSM partner services and value realization
  • Review ITSM related contracts, services, and SLAs
  • Educate and act as an advocate for ITSM practices
  • Participate in audits and compliance
  • Develop and communicate infrastructure strategy, budget, metrics, business cases, ROI analysis, and other related supporting materials

Apply