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Itsm Jobs (NOW HIRING)

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Sunflower Bank, N.A.

ITSM Administrator

Scottsdale, AZ · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sidram Technologies

ITSM Consultant

Boston, MA · On-site

ITSM Consultant Location: Boston, MA - Onsite We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Nastech Global

ITSM Lead

Atlanta, GA · On-site

ITSM Lead Location: Atlanta, GA(Onsite) Job Type: Full Time Must Have Technical/Functional Skills ITIL Strong Knowledge and Hands-on experience Strong understanding of ITSM principles and best ...

IMR Soft LLC

ITSM Lead

Jersey City, NJ · On-site

ITSM Lead Location: New Jersey (Hybrid/Onsite) 12 months Job Summary We are seeking an experienced ITSM Lead to lead the implementation, optimization, and governance of IT Service Management ...

Sunflower Bank, N.A.

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Tech Tammina

ITSM Manager

New York, NY · On-site

ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...

MatchPoint Solutions

ITSM Lead

Sunnyvale, CA · On-site

$18.75 - $24.50/hr

ITSM Lead Location: Hybrid Employment Type: Contract Pay Range: USD75/hr We are seeking an experienced ITSM Lead to drive IT Service Management initiatives, process transformation, and ServiceNow ...

Sunflower Bank NA

ITSM Administrator

Overland Park, KS · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank, N.A.

ITSM Administrator

Dallas, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank, N.A.

ITSM Administrator

Austin, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Dallas, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Overland Park, KS · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Denver, CO · On-site

$80K - $110K/yr

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Denver, CO

$80K - $110K/yr

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

Sunflower Bank NA

ITSM Administrator

Austin, TX · On-site

The ITSM Administrator position will be responsible for administrating, managing, and configuring our ITSM platform in alignment with the direction of IT Governance Management. The position will work ...

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Itsm information

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$32K

$75.3K

$131K

How much do itsm jobs pay per year?

As of Jul 29, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

More about Itsm jobs
What cities are hiring for Itsm jobs? Cities with the most Itsm job openings:
What are the most commonly searched types of Itsm jobs? The most popular types of Itsm jobs are:
What states have the most Itsm jobs? States with the most job openings for Itsm jobs include:
What job categories do people searching Itsm jobs look for? The top searched job categories for Itsm jobs are:
Itsm jobs near you
Infographic showing various Itsm job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 1% Part Time, 1% Temporary, and 9% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

ITSM Consultant

Sidram Technologies

Boston, MA • On-site

Contractor

Re-posted 6 days ago

Job description

Job Title: ITSM Consultant

Location: Boston, MA - Onsite

Job Description:

We are looking for an ITSM Specialist with hands-on experience in ManageEngine and/or ServiceChannel platforms. The ideal candidate will be responsible for managing IT service management processes, handling incidents and service requests, and ensuring smooth IT operations.

Key Responsibilities:

Administer and support ITSM tools like ManageEngine and/or ServiceChannel

Manage incident, problem, and change management processes

Monitor ticket queues and ensure timely resolution of issues

Configure workflows, SLAs, and automation within the ITSM platform

Collaborate with IT teams and business users for service improvements

Generate reports and maintain documentation for IT operations

Required Skills:

Experience with ManageEngine and/or ServiceChannel ITSM tools

Strong understanding of ITIL processes (Incident, Problem, Change Management)

Good troubleshooting and analytical skills

Excellent communication and stakeholder management abilities

Rachael

Email: rachael@sidramtech.com