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Itsm Jobs in Raleigh, NC (NOW HIRING)

defi AUTO LLC

ITSM Specialist

Raleigh, NC · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

New

vTech Solution

ServiceNow Technical Specialist

Raleigh, NC · On-site

$25.25 - $34/hr

The Technical Specialist - Junior role focuses on designing, developing, and maintaining ServiceNow applications and solutions, particularly in HRSD/WSD, ITOM, ITSM, and SPM modules. The specialist ...

Fujifilm

ServiceNow, Product Owner

Holly Springs, NC · On-site

$46.75 - $64.25/hr

Champion ITIL/ITSM processes (Incident, Problem, Change, Request, Knowledge, Configuration), define KPIs/SLAs, and drive continual service improvement. * Manage upgrades, patches, and release cycles ...

Fujifilm

ServiceNow, Product Owner

Holly Springs, NC

Champion ITIL/ITSM processes (Incident, Problem, Change, Request, Knowledge, Configuration), define KPIs/SLAs, and drive continual service improvement. * Manage upgrades, patches, and release cycles ...

Fujifilm

ServiceNow, Product Owner

Holly Springs, NC · On-site

$46.75 - $64.25/hr

Champion ITIL/ITSM processes (Incident, Problem, Change, Request, Knowledge, Configuration), define KPIs/SLAs, and drive continual service improvement. * Manage upgrades, patches, and release cycles ...

WSP

Technology Manager, Intelligent Mobility

Raleigh, NC · On-site

$90 - $120/hr

Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice. * Establish and run delivery governance: integrated ...

HCLTech

Network Patch Management Analyst

Cary, NC · On-site

Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy). * Maintain network device firmware inventory and flag devices with outdated or end-of-support software. * Communicate ...

New

LWC, Inc.

Security Operations L2 Support

Durham, NC

* Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation. * Configuration changes as recommended by the L3 team * Log analysis and management - (move logs ...

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Manage assigned incidents, service requests, and tasks within the ITSM platform, meeting or exceeding defined SLAs and customer satisfaction targets. * Participate in Priority 1 (major) incident ...

LWC, Inc.

Security Operations L2 Support

Durham, NC · On-site

Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation. * Configuration changes as recommended by the L3 team * Log analysis and management - (move logs ...

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All JobsItsm JobsItsm Jobs in Raleigh, NC

Itsm information

See Raleigh, NC salary details

$31.1K

$73.2K

$127.3K

How much do itsm jobs pay per year?

As of Aug 24, 2026, the average yearly pay for itsm in Raleigh, NC is $73,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $95,700.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Raleigh, NC?

The most popular types of Itsm jobs in Raleigh, NC are:

What are popular job titles related to Itsm jobs in Raleigh, NC?

For Itsm jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Raleigh, NC look for?

The top searched job categories for Itsm jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Itsm jobs?

Cities near Raleigh, NC with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 4% Part Time, and 10% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $73,217 per year, or $35.2 per hour.

ITSM Specialist

defi AUTO LLC

Raleigh, NC • On-site

$60K - $80K/yr

Full-time

Posted 2 days ago

New

Job description

It’s an exciting time to join defi!! 

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.


Job Overview: ITSM Specialist

The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks.

In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows.

Key responsibilities include:

  • Review change records to ensure compliance with change management policies
  • Support release planning and coordinate Go-Live activities
  • Communicate release status and issues to stakeholders
  • Oversee the deployment of software releases to production
  • Support release calls and post status updates during deployment windows
  • Facilitate release scorecards aimed at driving continuous improvement
  • Maintain release metrics and audit documentation
  • Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs)
  • Oversee batch job execution, ensuring timely and accurate processing
  • Troubleshoot and resolve failed batch jobs in collaboration with internal teams
  • Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events
  • Support root cause analysis (RCA) and implement corrective actions to prevent recurrence
  • Maintain detailed incident documentation, reporting, and escalation procedures
  • Participate in an on-call rotation to provide after-hours support for critical systems
  • Strong problem solving skills and ability to troubleshoot and support software and hardware



Qualifications & Skills:

Required:

  • Strong knowledge of ITSM frameworks such as ITIL
  • Strong communication, problem-solving, and organizational skills
  • Familiarity with SDLC, Agile, and DevOps methodologies
  • Familiarity with enterprise release frameworks and change control
  • Experience with release automation tools and cross-functional coordination
  • Ability to analyze logs and troubleshoot technical issues under pressure
  • Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality
  • Familiarity with Active Directory and Microsoft Administration
  • Willingness to participate in an on-call rotation for after-hours support


Preferred:

  • Bachelor’s degree in information technology, Computer Science, or a related field
  • Experience in process automation and system monitoring tools
  • Familiarity with ServiceNow
  • Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.)


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.