ITSM Specialist
Columbus, OH · On-site
ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...
ITSM Specialist
Columbus, OH · On-site
ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...
ITSM ServiceNow Discovery Process Owner
Columbus, OH · On-site
$52.25 - $71.75/hr
Knowledge of implementation of security requirements for ITSM processes. * Develop and support a Discovery audit process to identify gaps, stale data, or misclassified Cis and develop corrective ...
ITSM ServiceNow Discovery Process Owner
Columbus, OH · On-site
$52.25 - $71.75/hr
Knowledge of implementation of security requirements for ITSM processes. * Develop and support a Discovery audit process to identify gaps, stale data, or misclassified Cis and develop corrective ...
ITSM ServiceNow Discovery Process Owner
Columbus, OH · On-site
$52.25 - $71.75/hr
Knowledge of implementation of security requirements for ITSM processes. * Develop and support a Discovery audit process to identify gaps, stale data, or misclassified Cis and develop corrective ...
ITSM ServiceNow Discovery Process Owner
Columbus, OH · On-site
$52.25 - $71.75/hr
Knowledge of implementation of security requirements for ITSM processes. * Develop and support a Discovery audit process to identify gaps, stale data, or misclassified Cis and develop corrective ...
ITSM FieldTechs is building a reliable bench of on-call field technicians across Ohio for dispatch-based service calls and short project runs. This role is ideal for independent techs, small IT/low ...
ITSM FieldTechs is building a reliable bench of on-call field technicians across Ohio for dispatch-based service calls and short project runs. This role is ideal for independent techs, small IT/low ...
Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration patterns, and tooling configurations that are grounded in the right service architecture rather ...
Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration patterns, and tooling configurations that are grounded in the right service architecture rather ...
Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration patterns, and tooling configurations that are grounded in the right service architecture rather ...
Engineer ITSM solutions in a platform-agnostic way - designing process and data models, integration patterns, and tooling configurations that are grounded in the right service architecture rather ...
Business Analyst
Columbus, OH · On-site
This role also requires experience supporting Governance, Risk Management, Compliance (GRC), and ITSM implementations. Required Skills * 7+ years of experience as a Business Systems Analyst * 5+ ...
Quick apply
Business Analyst
Columbus, OH · On-site
This role also requires experience supporting Governance, Risk Management, Compliance (GRC), and ITSM implementations. Required Skills * 7+ years of experience as a Business Systems Analyst * 5+ ...
ServiceNow Software Engineering Tech Lead
London, OH · On-site
$51.25 - $70.50/hr
Are you a hands-on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)? Do you thrive in a technical leadership role where you ...
ServiceNow Software Engineering Tech Lead
London, OH · On-site
$51.25 - $70.50/hr
Are you a hands-on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)? Do you thrive in a technical leadership role where you ...
ServiceNow Software Engineering Tech Lead
London, OH · On-site
$51.25 - $70.50/hr
Are you a hands-on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)? Do you thrive in a technical leadership role where you ...
ServiceNow Software Engineering Tech Lead
London, OH · On-site
$51.25 - $70.50/hr
Are you a hands-on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)? Do you thrive in a technical leadership role where you ...
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
Lead the integration of agentic AI into core ITSM workflows - including autonomous incident triage, self-healing operations, intelligent change risk assessment, and AI-assisted knowledge management
... ITSM tools,Experience with Onspring and Neurons.
... ITSM tools,Experience with Onspring and Neurons.
Experienced in gathering requirements and supporting deployments for Governance, Risk, Compliance, and ITSM platforms, including Onspring and Neurons. Workload typically spans requirements gathering ...
Experienced in gathering requirements and supporting deployments for Governance, Risk, Compliance, and ITSM platforms, including Onspring and Neurons. Workload typically spans requirements gathering ...
Business System Analyst
Columbus, OH · On-site
$54 - $60/hr
Experienced in gathering requirements and supporting deployments for Governance, Risk, Compliance, and ITSM platforms, including Onspring and Neurons. Workload typically spans requirements gathering ...
Quick apply
Business System Analyst
Columbus, OH · On-site
$54 - $60/hr
Experienced in gathering requirements and supporting deployments for Governance, Risk, Compliance, and ITSM platforms, including Onspring and Neurons. Workload typically spans requirements gathering ...
Business Analyst 3
Grandview Heights, OH · On-site
$50 - $55/hr
Experience supporting Governance, Risk, Compliance (GRC), and IT Service Management (ITSM) platforms is highly preferred. Responsibilities Business Analysis & Requirements Management * Gather ...
Business Analyst 3
Grandview Heights, OH · On-site
$50 - $55/hr
Experience supporting Governance, Risk, Compliance (GRC), and IT Service Management (ITSM) platforms is highly preferred. Responsibilities Business Analysis & Requirements Management * Gather ...
Business Analyst
Columbus, OH · On-site
This role also requires experience supporting Governance, Risk Management, Compliance (GRC), and ITSM implementations. Required Skills * 7+ years of experience as a Business Systems Analyst * 5+ ...
Business Analyst
Columbus, OH · On-site
This role also requires experience supporting Governance, Risk Management, Compliance (GRC), and ITSM implementations. Required Skills * 7+ years of experience as a Business Systems Analyst * 5+ ...
Business Analyst
Columbus, OH · On-site
Previous work implementing and gathering requirements for a Governance, Risk Management, Compliance, and ITSM tools * Experience with Onspring and Neurons.
Business Analyst
Columbus, OH · On-site
Previous work implementing and gathering requirements for a Governance, Risk Management, Compliance, and ITSM tools * Experience with Onspring and Neurons.
ServiceNow Engagement Lead
Columbus, OH · On-site
The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.
Quick apply
ServiceNow Engagement Lead
Columbus, OH · On-site
The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.
Senior Lead Security Engineer, AI
Columbus, OH · On-site
$120 - $150/hr
Build secure LLM/RAG services and ML pipelines that integrate with SIEM/XDR, EDR, SOAR, IAM, ITSM, CMDB, code repos, and cloud telemetry. * Establish engineering standards for secure AI: prompt ...
Senior Lead Security Engineer, AI
Columbus, OH · On-site
$120 - $150/hr
Build secure LLM/RAG services and ML pipelines that integrate with SIEM/XDR, EDR, SOAR, IAM, ITSM, CMDB, code repos, and cloud telemetry. * Establish engineering standards for secure AI: prompt ...
ServiceNow Developer
Newark, OH · Hybrid
$49.50 - $68.25/hr
Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance ...
ServiceNow Developer
Newark, OH · Hybrid
$49.50 - $68.25/hr
Design, develop, and deploy scalable ServiceNow applications, workflows, and integrations across modules such as ITSM, CSM, ITOM, SPM, and FSO, following platform best practices and governance ...
Itsm information
See salary details
$32K - $41K
7% of jobs
$41K - $50K
14% of jobs
$51.5K is the 25th percentile. Wages below this are outliers.
$50K - $59K
24% of jobs
The median wage is $63.5K / yr.
$59K - $68K
9% of jobs
$68K - $77K
5% of jobs
$77K - $86K
15% of jobs
$86.8K is the 75th percentile. Wages above this are outliers.
$86K - $95K
3% of jobs
$95K - $104K
6% of jobs
$104K - $113K
4% of jobs
$113K - $122K
12% of jobs
$122K - $131K
0% of jobs
$32K
$75.3K
$131K
How much do itsm jobs pay per year?
As of Aug 27, 2026, the average yearly pay for itsm in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.
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Full-time
Posted 5 days ago
Job description
It’s an exciting time to join defi!!
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.
Job Overview: ITSM Specialist
The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions—namely change, release, incident, and problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks.
In collaboration with internal teams and clients, the ITSM Specialist helps maintain a stable production environment. The role also supports IT Operations Management (ITOM) initiatives by enhancing monitoring capabilities, implementing automation, and streamlining operational workflows.
Key responsibilities include:
- Review change records to ensure compliance with change management policies
- Support release planning and coordinate Go-Live activities
- Communicate release status and issues to stakeholders
- Oversee the deployment of software releases to production
- Support release calls and post status updates during deployment windows
- Facilitate release scorecards aimed at driving continuous improvement
- Maintain release metrics and audit documentation
- Monitor, triage, and resolve incidents, ensuring minimal impact on business operations and compliance with client service-level agreements (SLAs)
- Oversee batch job execution, ensuring timely and accurate processing
- Troubleshoot and resolve failed batch jobs in collaboration with internal teams
- Deliver timely and accurate updates to clients and executive stakeholders during incidents or high-impact events
- Support root cause analysis (RCA) and implement corrective actions to prevent recurrence
- Maintain detailed incident documentation, reporting, and escalation procedures
- Participate in an on-call rotation to provide after-hours support for critical systems
- Strong problem solving skills and ability to troubleshoot and support software and hardware
Qualifications & Skills:
Required:
- Strong knowledge of ITSM frameworks such as ITIL
- Strong communication, problem-solving, and organizational skills
- Familiarity with SDLC, Agile, and DevOps methodologies
- Familiarity with enterprise release frameworks and change control
- Experience with release automation tools and cross-functional coordination
- Ability to analyze logs and troubleshoot technical issues under pressure
- Ability to manage competing priorities in a fast-paced environment while maintaining a high level of service quality
- Familiarity with Active Directory and Microsoft Administration
- Willingness to participate in an on-call rotation for after-hours support
Preferred:
- Bachelor’s degree in information technology, Computer Science, or a related field
- Experience in process automation and system monitoring tools
- Familiarity with ServiceNow
- Familiarity with cloud-based IT operations and monitoring solutions (i.e. Elastic, Datadog, Power BI etc.)
Affirmative Action/EEO statement:
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.