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Itsm Jobs in Ohio (NOW HIRING)

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

The ITSM Lead will partner closely with key stakeholders to ensure consistent, measurable, and continually improving IT services that align with business objectives. Essential Functions and Primary ...

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH · On-site

$52.25 - $71.75/hr

Knowledge of implementation of security requirements for ITSM processes. * Develop and support a Discovery audit process to identify gaps, stale data, or misclassified Cis and develop corrective ...

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All JobsItsm JobsItsm Jobs in Ohio

Itsm information

See Ohio salary details

$30.4K

$71.6K

$124.5K

How much do itsm jobs pay per year?

As of Jul 27, 2026, the average yearly pay for itsm in Ohio is $71,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $93,600.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Ohio? The most popular types of Itsm jobs in Ohio are:
What are popular job titles related to Itsm jobs in Ohio? For Itsm jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Ohio look for? The top searched job categories for Itsm jobs in Ohio are:
What cities in Ohio are hiring for Itsm jobs? Cities in Ohio with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Ohio as of July 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $71,611 per year, or $34.4 per hour.
Servicenow ITSM Certified Architect - ITSM Certification Mandatory

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

FIRSTNET GLOBAL LLC

Grand Rapids, OH • On-site

$80/hr

Full-time

Posted 4 hours ago

Job description

Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement

Hi Professional
Hope you are doing Good
Role: ServiceNow ITSM Certified Architect
Location: Remote
Experience: 12+ years
Visa Status: Any visa except OPT and GC
Note: ITSM Certification Mandatory
Job Summary:
We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.
Key Responsibilities:
  • Define and implement ITSM architecture and strategy
  • Integrate ITSM with ITOM, observability, and SDLC processes
  • Provide recommendations for user feedback collection and service enhancements
  • Collaborate with cross-functional teams to improve service delivery
  • Ensure best practices, governance, and compliance across ITSM processes
Required Skills:
  • ITSM Certification (mandatory)
  • Strong experience in ITSM tools (e.g., ServiceNow)
  • Knowledge of ITOM, observability, and CI/CD practices
  • Experience in stakeholder management and solution design