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Itsm Jobs in Ohio (NOW HIRING)

Defi-Auto-LLC

ITSM Specialist

Columbus, OH · On-site

$60 - $80/hr

ITSM Specialist Full Time Tech - Infrastructur Atlanta, GA, US 2 days ago Requisition ID: 2365 Salary Range: $60,000.00 To $80,000.00 Annually It's an exciting time to join defi!! defi SOLUTIONS ...

Syntricate Technologies

ServiceNow ITSM Developer

Dublin, OH · On-site

$51 - $70/hr

Syntricate Technologies is seeking a ServiceNow ITSM Developer to enhance their IT service management capabilities. The role involves implementing various ITSM processes, configuring ServiceNow ...

defi AUTO LLC

ITSM Specialist

Columbus, OH · On-site

$60K - $80K/yr

ITSM Specialist The ITSM Specialist plays a critical role in supporting and coordinating the software development lifecycle through core IT service management functions--namely change, release ...

OMNINET GmbH

$60 - $80/hr

Produktverantwortung für ein modulares ITSM-System entlang des gesamten Lebenszyklus (von der Ideenfindung bis zum Rollout) * Analyse von Markt- und Kundenanforderungen zur Weiterentwicklung der ...

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

The ITSM Lead will partner closely with key stakeholders to ensure consistent, measurable, and continually improving IT services that align with business objectives. Essential Functions and Primary ...

SERVIEW GmbH

$80 - $100/hr

Kreative Freiräume für Ihre Ideen und Themen Dafür stehen Sie jeden Morgen auf * Beratung in der Konzeption, Einführung und Optimierung von ITSM- und ESM-Prozessen nach ITIL ® und weiteren Best ...

SERVIEW GmbH

$80 - $100/hr

Kreative Freiräume für Ihre Ideen und Themen Dafür stehen Sie jeden Morgen auf * Beratung in der Konzeption, Einführung und Optimierung von ITSM- und ESM-Prozessen nach ITIL ® und weiteren Best ...

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Showing results 1-20

All JobsItsm JobsItsm Jobs in Ohio

Itsm information

See Ohio salary details

$30.4K

$71.6K

$124.5K

How much do itsm jobs pay per year?

As of Sep 8, 2026, the average yearly pay for itsm in Ohio is $71,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $93,600.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Ohio?

The most popular types of Itsm jobs in Ohio are:

What are popular job titles related to Itsm jobs in Ohio?

For Itsm jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Ohio look for?

The top searched job categories for Itsm jobs in Ohio are:

What cities in Ohio are hiring for Itsm jobs?

Cities in Ohio with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Ohio as of September 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $71,611 per year, or $34.4 per hour.

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

Grand Rapids, OH • On-site

FIRSTNET GLOBAL LLC
IT Services • 11 - 50 employees
Learn more about FIRSTNET GLOBAL LLCexternal

$80/hr

Full-time

Re-posted 26 days ago

Job description

Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement

Hi Professional
Hope you are doing Good
Role: ServiceNow ITSM Certified Architect
Location: Remote
Experience: 12+ years
Note: ITSM Certification Mandatory
Job Summary:
We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.
Key Responsibilities:
  • Define and implement ITSM architecture and strategy
  • Integrate ITSM with ITOM, observability, and SDLC processes
  • Provide recommendations for user feedback collection and service enhancements
  • Collaborate with cross-functional teams to improve service delivery
  • Ensure best practices, governance, and compliance across ITSM processes
Required Skills:
  • ITSM Certification (mandatory)
  • Strong experience in ITSM tools (e.g., ServiceNow)
  • Knowledge of ITOM, observability, and CI/CD practices
  • Experience in stakeholder management and solution design