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Itsm Manager Jobs in Ohio (NOW HIRING)

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Ability to travel as required by business and on-call availability We are seeking an experienced IT Service Management (ITSM) Lead to own, govern, and continuously improve ITIL-based service ...

Aep

ITSM ServiceNow Discovery Process Owner

Columbus, OH · On-site

$52.25 - $71.75/hr

ServiceNow CMDB/Discovery - Architect: ITIL Architect Provides hands-on expertise with Integration ... Knowledge of implementation of security requirements for ITSM processes. * Develop and support a ...

Core Specialty

JIRA Administrator

Cincinnati, OH · On-site

Service Management & ITSM Support: * Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service ...

Core Specialty

JIRA Administrator

Cincinnati, OH · Hybrid

Service Management & ITSM Support: * Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Ohio

Itsm Manager information

See Ohio salary details

$12

$48

$68

How much do itsm manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for itsm manager in Ohio is $48.16, according to ZipRecruiter salary data. Most workers in this role earn between $35.16 and $62.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Ohio? The most popular types of Itsm jobs in Ohio are:
What are popular job titles related to Itsm Manager jobs in Ohio? For Itsm Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Ohio look for? The top searched job categories for Itsm Manager jobs in Ohio are:
What cities in Ohio are hiring for Itsm Manager jobs? Cities in Ohio with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $100,164 per year, or $48.2 per hour.

Servicenow ITSM Certified Architect - ITSM Certification Mandatory

FIRSTNET GLOBAL LLC

Grand Rapids, OH • On-site

$80/hr

Full-time

Re-posted 14 days ago

Job description

Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement

Hi Professional
Hope you are doing Good
Role: ServiceNow ITSM Certified Architect
Location: Remote
Experience: 12+ years
Visa Status: Any visa except OPT and GC
Note: ITSM Certification Mandatory
Job Summary:
We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.
Key Responsibilities:
  • Define and implement ITSM architecture and strategy
  • Integrate ITSM with ITOM, observability, and SDLC processes
  • Provide recommendations for user feedback collection and service enhancements
  • Collaborate with cross-functional teams to improve service delivery
  • Ensure best practices, governance, and compliance across ITSM processes
Required Skills:
  • ITSM Certification (mandatory)
  • Strong experience in ITSM tools (e.g., ServiceNow)
  • Knowledge of ITOM, observability, and CI/CD practices
  • Experience in stakeholder management and solution design