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Itsm Manager Jobs in Ohio (NOW HIRING)

RELX

ServiceNow Software Engineering Tech Lead

London, OH · On-site

$51.25 - $70.50/hr

You can learn more about LexisNexis Risk at the link below, About the Team The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance ...

TRG, LTD.

ServiceNow Administrator

Westlake, OH · On-site

Incident, Problem, Change Management (ITSM) * Service Catalog and Request Management * Monitor platform health, performance, and data integrity Configuration & Development * Build and maintain:

AMSYS Talent

Senior Program Manager / PMO Lead

Cleveland, OH · On-site

$112K - $113K/yr

Strong understanding of ITSM, HRSD, CSM, PPM/SPM, or enterprise service management workflows. * Expertise in budget management, risk mitigation, and cross-functional leadership. * Excellent ...

Forhyre

OH

We are looking for a ServiceNow Technical Architect to design the structure of our ITSM systems and ... The Technical Architect - ServiceNow will join the IT & Software Asset Management (ITAM) Team to ...

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All JobsItsm JobsItsm Manager JobsItsm Manager Jobs in Ohio

Itsm Manager information

See Ohio salary details

$12

$48

$68

How much do itsm manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for itsm manager in Ohio is $48.16, according to ZipRecruiter salary data. Most workers in this role earn between $35.16 and $62.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Ohio? The most popular types of Itsm jobs in Ohio are:
What are popular job titles related to Itsm Manager jobs in Ohio? For Itsm Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Ohio look for? The top searched job categories for Itsm Manager jobs in Ohio are:
What cities in Ohio are hiring for Itsm Manager jobs? Cities in Ohio with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $100,164 per year, or $48.2 per hour.

ServiceNow Software Engineering Tech Lead

RELX

London, OH • On-site

$51.25 - $70.50/hr

Full-time

Medical, Life

Re-posted 25 days ago

Job description

Are you a hands-on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)?

Do you thrive in a technical leadership role where you can mentor developers, design enterprise-grade ServiceNow solutions, and drive platform innovation through automation and integrations?

About the Business
LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below,

https://risk.lexisnexis.com

About the Team

The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement. As the platform continues to mature, the team is evolving from a primarily implementation-focused model to a more strategic, product and engineering led function, progressing through a "crawl, walk, run" maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise.


About the Role

We are seeking a hands-on ServiceNow Software Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands-on with development while leading and mentoring a small team of ServiceNow Software Engineers, ensuring high-quality engineering and alignment with platform architecture and enterprise standards.

You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross-functional teams to deliver scalable ServiceNow solutions.

Responsibilities

Technical Leadership & Development Oversight

  • Act as the technical lead and primary escalation point for ServiceNow developers.
  • Provide hands-on guidance in development, including:
    • Business Rules
    • Script Includes
    • Client Scripts
    • Flow Designer
    • UI Actions
    • Service Portal components
    • Scoped Applications
    • APIs
  • Lead code reviews, enforce development standards, and ensure best practices are followed.
  • Mentor and coach developers, supporting their technical growth and capability development.
  • Manage technical delivery across sprints, ensuring alignment with priorities and capacity.

ServiceNow Development & Engineering

  • Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI.
  • Develop scoped and global applications aligned to enterprise standards.
  • Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.
  • Troubleshoot complex platform issues and support high-quality solution delivery.

Architecture Collaboration & Governance

  • Work closely with ServiceNow Architecture to design scalable and compliant solutions.
  • Contribute to and align with Architecture Decision Records (ADRs).
  • Translate architectural designs into actionable development patterns and standards.
  • Ensure solutions align with platform roadmap, data models, and governance frameworks.

Technical Ownership

  • Provide technical support and leadership for implementations.
  • Design and support ITSM and ITAM workflows:
    • Asset lifecycle workflows (procure deploy retire)
    • Normalization and reconciliation rules
    • Asset-to-CI relationships
  • Develop to support compliance, optimization, and governance initiatives.
  • Manage and support Threat Modelling and Technical Reviews.

Integration Development

  • Design and oversee integrations using REST APIs and IntegrationHub.
  • Ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable.
  • Provide technical oversight for integration design and troubleshooting.

Platform Quality & Optimization

  • Drive adoption of Automated Test Framework (ATF) and automated testing practices.
  • Support platform upgrades, patching, and performance tuning.
  • Ensure code quality, version control, and deployment governance across environments.
  • Maintain technical documentation, standards, and reusable development patterns.

Cross-Functional Collaboration

  • Translate business requirements into scalable technical solutions.
  • Partner with teams across the organization (ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations teams).
  • Act as the bridge between Development, Architecture, and Platform Leadership.

Required Qualifications

  • Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices.
  • Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions.
  • Proven experience leading or mentoring ServiceNow developers.
  • Demonstrated expertise in:
  • JavaScript and Glide API
    • Business Rules and Script Includes
    • Flow Designer automation
    • ServiceNow integrations (REST, IntegrationHub)
  • Proven development experience in ITAM and ITSM modules.
  • Experience designing and maintaining CMDB data models and reconciliation rules.
  • Strong understanding of CSDM.
  • Experience building custom applications (scoped/global).
  • Experience supporting enterprise-scale ServiceNow environments.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Application Developer (CAD)
  • CIS-ITAM or CIS-SAM certification
  • Experience with Discovery and Service Mapping
  • Experience leading ServiceNow development teams or technical delivery
  • Experience contributing to architecture design and governance frameworks
  • Experience delivering ITAM transformations or large-scale platform initiatives

Working for You:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:


- Medical Inpatient and Outpatient Insurance: Coverage for your healthcare needs.
- Life Assurance Policies: Providing financial security for your loved ones.
- Modern Family Benefits: Support for maternity, paternity, and adoption needs.
- Long Service Award: Recognition for your dedication and loyalty.
- Celebratory Allowance/Gifts: Marking special occasions to celebrate with you.
- Flexible Benefits Plan : Offering you wider choice of services and products
- Employee Assistance Program : Access support for personal and work-related challenges.
- Flexible Working Arrangements: Balance work and personal life effectively.
- Access to Learning and Development Resources: Empowering your professional growth.

U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Formor please contact 1-855-833-5120.

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