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Itsm Manager Jobs (NOW HIRING)

Unique System Skills LLC

ITSM Manager

Saint Louis, MO · On-site

We have an opening for IT Service Management (ITSM Manager) at Saint Louis, MO. Kindly apply with your updated resume if you are interested. Please find the job details below: Position: IT Service ...

Starr Insurance Companies

ITSM Manager

New York, NY · On-site

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

Starr

ITSM Manager

Manhattan, NY · On-site

The ITSM Manager is responsible for leading the organization's ITSM capabilities, focusing on ServiceNow as the core platform while driving operational maturity and service quality. Responsibilities ...

Tech Tammina

ITSM Manager

New York, NY · On-site

ITSM Manager Location: New York, NY - Hybrid 03 days per week from day 1 Duration: Long Term Required Qualifications * Bachelor's degree in Information Systems, Computer Science, or equivalent ...

Starr Insurance Companies

ITSM Manager

New York, NY

$59 - $81.25/hr

ITSM Manager Job Summary The IT Service Management (ITSM) Manageris responsible forleading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role ...

ThinkHire LLC

Be Seen First

ITSM Manager ( REMOTE )

Jacksonville, FL · Remote

$80K - $100K/yr

ITSM Manager You will be part of a talented team of professionals delivering IT Managed Services to our client companies. Qualified candidates will have an ITIL certification and demonstrate proven ...

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VDart Inc

IT Service Management (ITSM)

Saint Louis, MO · On-site

$52.50 - $72.25/hr

With our core focus in emerging technologies, we provide global technology workforce solutions in USA, Canada, Mexico, Brazil, UK & Australia ITSM Manager * Implementation/up gradation/Development of ...

VDart Inc

IT Service Management (ITSM)

Saint Louis, MO · On-site

$52.50 - $72.25/hr

With our core focus in emerging technologies, we provide global technology workforce solutions in USA, Canada, Mexico, Brazil, UK & Australia ITSM Manager * Implementation/up gradation/Development of ...

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Itsm Manager information

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
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Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 1% Part Time, 1% Temporary, 9% Contract, and 1% Summer. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution.
ITSM Manager

ITSM Manager

Unique System Skills LLC

Saint Louis, MO • On-site

Other

Re-posted 5 days ago

Job description

We have an opening for IT Service Management (ITSM Manager) at Saint Louis, MO. Kindly apply with your updated resume if you are interested. Please find the job details below:

Position: IT Service Management (ITSM Manager)

Location: Saint Louis, MO

Duration: 12 Months contract position

Description:

SMR (Service Management/Process Lead) role

Focused on:

  • Change Management
  • Process Optimization
  • Automation Strategy
  • AI-driven operational improvements

Key requirement:

Strong operational/process background

Technical understanding of platforms and infrastructure

Ability to apply AI and automation to change management processes

Apply