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Itsm Manager Jobs in Washington (NOW HIRING)

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

G2IT

ServiceNow ITSM Developer

Suitland, MD · On-site

$130K - $150K/yr

Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management. * Maintain and enhance ServiceNow functionality to meet customer and business ...

Centurion Consulting Group, LLC

ITSM Lead

Suitland, MD · On-site

$17.25 - $22.75/hr

The IT Service Management Lead will help transform the organization from a reactive ticket-driven ... The ITSM Lead will coordinate with IT divisions, program stakeholders, enterprise service owners ...

GDIT

ITSM ServiceNow Analyst Manager

Washington, DC · Hybrid

$142K - $172K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

HOW THIS SOLUTIONS MANAGER WILL MAKE AN IMPACT The ideal candidate will have ServiceNow experience with ITSM and other module tool configuration and integration with the platform (such as ITBM, SAM ...

Centurion Consulting Group

ITSM Lead

Suitland, MD · Hybrid

$160K - $180K/yr

The IT Service Management Lead will help transform the organization from a reactive ticket-driven ... The ITSM Lead will coordinate with IT divisions, program stakeholders, enterprise service owners ...

Leidos

ITSM Administrator

Suitland, MD · On-site

$73K - $132K/yr

In this role, you will manage the health and performance of the ITSM environment while supporting critical ITIL processes, including Incident, Problem, Change, Request, and Asset Management. You will ...

New

Maximus

ITSM Tools Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

Maximus

ITSM Tools Analyst

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

The ITSM Tools Analyst will support IT Asset Management (ITAM), Software Asset Management (SAM), and Configuration Management Database (CMDB) operations in support of the contract. This role directly ...

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Itsm Manager information

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Washington? The most popular types of Itsm jobs in Washington are:
What are popular job titles related to Itsm Manager jobs in Washington? For Itsm Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Washington look for? The top searched job categories for Itsm Manager jobs in Washington are:
What cities in Washington are hiring for Itsm Manager jobs? Cities in Washington with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Washington as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

ServiceNow ITSM Developer

G2IT

Suitland, MD • On-site

$130K - $150K/yr

Full-time

Posted 10 days ago

Job description

ServiceNow ITSM Developer
Position Overview
G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.
Key Responsibilities
  • Configure, administer, and develop ServiceNow ITSM applications and workflows.
  • Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
  • Maintain and enhance ServiceNow functionality to meet customer and business requirements.
  • Develop dashboards, reports, and workflows to improve service delivery and operational performance.
  • Support platform upgrades, testing, integrations, and system enhancements.
  • Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.
  • Collaborate with stakeholders to identify process improvements and implement ITIL best practices.

Required Qualifications
  • 9+ years of overall IT experience.
  • 5+ years of ServiceNow administration, development, or ITSM support experience.
  • Current ServiceNow Certified System Administrator (CSA) certification.
  • Experience supporting IT Service Management (ITSM) processes.
  • Strong knowledge of ITIL best practices.
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
  • U.S. Citizen with an Active Top Secret Clearance.

Preferred Qualifications
  • ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM).
  • Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.
  • Experience supporting Department of Defense or Federal Government customers.
  • ITIL Foundation certification.

Salary: $130,000-$150,000 annually, based on experience and qualifications.

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