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Itsm Manager Jobs in Washington (NOW HIRING)

ProSidian Consulting

ITSM Test Engineer

Washington, DC · On-site

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the ... ProSidian Seeks a ITSM (Information Technology Service Management) Test Engineer to support an ...

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Itsm Manager information

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Washington? The most popular types of Itsm jobs in Washington are:
What are popular job titles related to Itsm Manager jobs in Washington? For Itsm Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Washington look for? The top searched job categories for Itsm Manager jobs in Washington are:
What cities in Washington are hiring for Itsm Manager jobs? Cities in Washington with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Washington as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.

Event Management Practice Area Analyst

CACI International Inc

Chantilly, VA • On-site

Full-time

Re-posted 16 days ago

Job description

Job Summary:
CACI International Inc is dedicated to ensuring the safety of our nation through innovative solutions. The Event Management Practice Area Analyst will contribute to the planning, design, and implementation of ITIL ITSM Event processes while collaborating with stakeholders to enhance service delivery and operational excellence.
Responsibilities:
• Contributes to the planning, design, and implementation of ITIL ITSM Event processes
• Participates in the deployment and transformation of IT infrastructure processes and procedures
• Provides analysis and support for on-going service delivery, performance, and governance operations
• Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise
• Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities
• Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes
• Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis
• Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards
• Participates in TEMs and other requirement gathering work sessions
• Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
Qualifications:
Required:
• An Active TS/SCI Clearance with Polygraph
• Degree or equivalent experience and a minimum of 3 years of related work experience
• Extensive working knowledge of Service Management workflows and ITSM processes
• Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
• Good written and communication skills with the ability to clearly document and explain business processes
Preferred:
• ITIL certifications or training
• Experience with network devices—ability to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable
• Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools
• Familiarity with Tableau
Company:
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. Founded in 1962, the company is headquartered in Arlington, USA, with a team of 10001+ employees. The company is currently Late Stage.

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