Washington, DC · On-site
$18 - $23.25/hr
... weekends are included). Job Responsibilities: * Provide first-line support for incidents and ... Appropriately triages requests that cannot be resolved at the SD level using ITSM. * Follow up with ...
Washington, DC · On-site
$18 - $23.25/hr
... weekends are included). Job Responsibilities: * Provide first-line support for incidents and ... Appropriately triages requests that cannot be resolved at the SD level using ITSM. * Follow up with ...
Washington, DC · On-site
$18 - $23.25/hr
Document issue resolution steps and maintain records of all Service Desk activities in ITSM ... weekends are included). Priority for day shift 0530 - 1400. * Professional office environment
Washington, DC · On-site
$18 - $23.25/hr
Document issue resolution steps and maintain records of all Service Desk activities in ITSM ... weekends are included). Priority for day shift 0530 - 1400. * Professional office environment
Document issue resolution steps and maintain records of all Service Desk activities in ITSM ... weekends are included) . Priority for day shift 0530 - 1400. * Professional office environment
Document issue resolution steps and maintain records of all Service Desk activities in ITSM ... weekends are included) . Priority for day shift 0530 - 1400. * Professional office environment
... ITSM) systems. Escalate and coordinate complex hardware and software issues with third-party ... Participate in after-hours, weekend, and on-call support as required to maintain operational ...
... ITSM) systems. Escalate and coordinate complex hardware and software issues with third-party ... Participate in after-hours, weekend, and on-call support as required to maintain operational ...
Ashburn, VA · On-site
$61K - $64K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Quick apply
Ashburn, VA · On-site
$61K - $64K/yr
Ability to work rotating schedules, including evenings, weekends, and holidays * U.S. Citizenship ... ServiceNow or ITSM platform experience * Prior federal, DHS, or regulatory environment experience
Springfield, VA · On-site
$122K - $132K/yr
Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential ... Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays). * Strong ...
Springfield, VA · On-site
$122K - $132K/yr
Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential ... Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays). * Strong ...
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Springfield, VA · On-site
$122K - $132K/yr
Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential ... Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays). * Strong ...
Springfield, VA · On-site
$122K - $132K/yr
Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential ... Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays). * Strong ...
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Quick apply
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification • Working knowledge of the Microsoft ... weekends troubleshooting, maintenance, and any other special circumstances • Self-starting ...
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification • Working knowledge of the Microsoft ... weekends troubleshooting, maintenance, and any other special circumstances • Self-starting ...
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
$122K - $132K/yr
Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential ... Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays). * Strong ...
$122K - $132K/yr
Use monitoring tools, logs, and ITSM platforms to identify trends, recurring issues, and potential ... Ability to work in a 24x7 or shift-based environment (nights, weekends, holidays). * Strong ...
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Vienna, VA · On-site
$220K/yr
... weekends . We are looking for a multi-disciplined senior network engineer with experience ... Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Fort George G Meade, MD · On-site
$22.50 - $28.50/hr
... Weekend support. Position is full-time on-site at a government facility in Fort Meade, MD. Required ... ITSM ticketing system experience required (e.g., Remedy, ServiceNow). · Must have an active DOD ...
Fort George G Meade, MD · On-site
$22.50 - $28.50/hr
... Weekend support. Position is full-time on-site at a government facility in Fort Meade, MD. Required ... ITSM ticketing system experience required (e.g., Remedy, ServiceNow). · Must have an active DOD ...
$19.75 - $25.25/hr
... Weekend support. Position is full-time on-site at a government facility in Fort Meade, MD. Required ... ITSM ticketing system experience required (e.g., Remedy, ServiceNow). · Must have an active DOD ...
$19.75 - $25.25/hr
... Weekend support. Position is full-time on-site at a government facility in Fort Meade, MD. Required ... ITSM ticketing system experience required (e.g., Remedy, ServiceNow). · Must have an active DOD ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Experience using the ServiceNow ITSM platform. * Prior federal government or CBP Tier II support ...
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...
Alexandria, VA · On-site
... ITIL/ITSM, A+ or applicable technical certification * Working knowledge of the Microsoft ... Nights and/or weekends troubleshooting, maintenance, and any other special circumstances * Self ...
| Aspect | Weekend Itsm | Weekend Service Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | ITIL, CompTIA A+ |
| Work Environment | IT support, incident management, remote and on-site | Help desk support, troubleshooting, remote assistance |
| Industry Usage | IT service management, enterprise support | IT support, customer service roles |
Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.
Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA. CISA is supported by a 24/7 Service Desk (SD) section that works directly with the NCR and PNS Operations branch to provide a single point of incident reporting within the Agency. The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s).
Additionally, the SD will create, assign and provide lifecycle tracking of tickets for all events, incidents, requests for information, operational tasking, external communication requests, and requests for CISA operational action. The Service Desk is a dedicated, round the clock capability that receives wide range of submissions to include reports of cyber incidents, notifications of an event, questions about on-going activities, or requests for CISA services. On average the Service Desk handles an estimated 200,000 reported incidents, or requests for information per year.
The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and requests received. Hours may vary from 8 - 12 hours depending on needs to support 24/7/365 operations (holiday and weekends are included).
Job Responsibilities:
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201 - 500 Employees
Fulton, MD, US
2010
