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Entry Level Computer Support Specialist Jobs in Washington

Leidos

Computer Support Analyst

Reston, VA · On-site

$52K - $94K/yr

Looking for trained and talented Information Technology specialists that possess a diverse knowledge/experience between computer support, systems administration and a dash of network administration.

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Entry Level Computer Support Specialist information

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$17

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$47

How much do entry level computer support specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level computer support specialist in Washington is $30.18, according to ZipRecruiter salary data. Most workers in this role earn between $24.23 and $33.75 per hour, depending on experience, location, and employer.

What does an Entry Level Computer Support Specialist do?

An Entry Level Computer Support Specialist helps users troubleshoot and resolve problems with their computer hardware, software, and networks. They typically respond to requests for technical assistance, either in person, over the phone, or via email. Their duties often include installing and configuring new systems, diagnosing issues, and providing step-by-step solutions to users. This role is ideal for individuals who are detail-oriented, have strong communication skills, and enjoy problem-solving. Entry level specialists may work in a variety of industries, supporting both internal staff and external customers.

What is the difference between Entry Level Computer Support Specialist vs Help Desk Technician?

AspectEntry Level Computer Support SpecialistHelp Desk Technician
Required CertificationsCompTIA A+ often preferredCompTIA A+ typically required
Work EnvironmentIn-office or remote technical supportHelp desk or call center support
Employer & Industry UsageIT departments, tech companies, small businessesIT service providers, corporate support centers
Common Search & Comparison IntentUnderstanding entry-level IT support rolesEntry-level help desk support roles

The Entry Level Computer Support Specialist and Help Desk Technician roles both serve as foundational IT support positions. While they share similar certifications and work environments, the Specialist may handle broader technical issues, whereas the Technician often focuses on customer support and troubleshooting via help desk systems. Both roles are essential for organizations seeking to maintain efficient IT operations at an entry level.

What are some common challenges faced by entry level computer support specialists in their first year?

Entry level computer support specialists often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and clearly communicating complex information to non-technical users. Adapting to various hardware and software environments, as well as learning company-specific processes, can also be demanding. However, these challenges provide valuable learning experiences and help build strong problem-solving and customer service skills.

What Does an Entry-Level Computer Support Specialist Do?

An entry-level computer support specialist is an IT worker who installs software, maintains computer systems and related equipment, and offers technical support and troubleshooting help with the computers or network for which they are responsible. Your duties in this career include user training, and you are often on call to answer questions and solve IT problems for employees or clients. An entry-level computer support specialist generally handles their responsibilities as part of an IT department of a business, but you can also provide support as part of a third-party IT service provider.

What are the key skills and qualifications needed to thrive as an Entry Level Computer Support Specialist, and why are they important?

To thrive as an Entry Level Computer Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or IT certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically required. Strong problem-solving abilities, effective communication, and patience with users are valuable soft skills in this role. These skills and qualities are vital for efficiently resolving technical issues and ensuring a positive user experience.
More about Entry Level Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Washington? The most popular types of Computer Support Specialist jobs in Washington are:
What are popular job titles related to Entry Level Computer Support Specialist jobs in Washington? For Entry Level Computer Support Specialist jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Entry Level Computer Support Specialist jobs in Washington look for? The top searched job categories for Entry Level Computer Support Specialist jobs in Washington are:
What cities in Washington are hiring for Entry Level Computer Support Specialist jobs? Cities in Washington with the most Entry Level Computer Support Specialist job openings:
Entry Level Computer Support Specialist jobs near you
Infographic showing various Entry Level Computer Support Specialist job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 19% Part Time, and 9% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $62,765 per year, or $30.2 per hour.

IT Help Desk Specialist / Journeyman Computer Support Specialist

CEdge Inc

Washington, DC • On-site

Full-time

Retirement, PTO

Posted 17 days ago

Job description

CEdge has an opportunity for a IT Help Desk Specialist / Journeyman Computer Support Specialist , located in Washington,DC. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!



***Citizen Only & Public Trust Will Also Work***

About the Role

CSlope Solutions, LLC is seeking two IT Help Desk Specialists / Journeyman Computer Support Specialists to support a federal customer in Washington, DC. The selected candidates will provide on-site Tier II help desk and endpoint support to agency staff in a professional, mission-focused environment.

This role is ideal for technically strong, customer-focused IT professionals with hands-on experience supporting Windows, macOS, mobile devices, endpoint management tools, identity/MFA issues, ticketing systems, hardware/software troubleshooting, and user support.

Responsibilities

· Provide responsive Tier II technical support to end users.

· Manage, update, resolve, and escalate help desk tickets.

· Troubleshoot Windows desktops, macOS systems, mobile devices, peripherals, and related technologies.

· Install, configure, patch, and maintain hardware, software, firmware, and approved security configurations.

· Support endpoint imaging, workstation deployment, refreshes, data migration, and recovery activities.

· Support iOS and Android mobile devices through enterprise mobile device management platforms.

· Troubleshoot MFA, authentication, network connectivity, endpoint performance, and access issues.

· Support Microsoft Entra ID / Active Directory tasks, including account provisioning, access support, and identity lifecycle activities.

· Use or support endpoint management tools such as Microsoft Intune, JAMF, Ivanti, KACE, or equivalent platforms.

· Analyze Windows Event Viewer logs, macOS Console logs, and other diagnostic information to resolve issues.

· Coordinate with Service Desk, Engineering, Network Operations, Cloud, and Cybersecurity teams.

· Support patch management, vulnerability remediation, outage response, and incident-related activities.

· Create and update SOPs, knowledge base articles, user guides, and troubleshooting documentation.

· Provide clear, professional communication to users and technical stakeholders.

· Protect customer information and follow all applicable security, confidentiality, and system-access requirements.

Required Qualifications

· Experience providing Tier II help desk, desktop support, or computer user support.

· Hands-on experience supporting Windows desktop environments.

· Hands-on experience supporting macOS environments.

· Experience troubleshooting hardware, software, peripherals, network connectivity, and endpoint performance issues.

· Experience using ticketing systems such as ServiceNow, Remedy, Jira Service Management, or equivalent.

· Experience with endpoint imaging, deployment, configuration, patching, and troubleshooting.

· Experience supporting mobile devices, including iOS and Android.

· Experience with MDM or endpoint management tools such as Microsoft Intune, JAMF, Ivanti, KACE, or equivalent.

· Experience supporting Microsoft Entra ID / Active Directory, MFA, user accounts, access issues, and identity lifecycle support.

· Strong customer service, communication, and problem-solving skills.

· Ability to work on-site in Washington, DC, Monday through Friday during normal business hours.

· Ability to complete required onboarding, background check, fingerprinting, badging, confidentiality requirements, and IT security training.

Preferred Qualifications

Preferred certifications include:

· CompTIA Security+

· Microsoft Certified: Endpoint Administrator Associate or equivalent

· Apple Certified IT Professional

· AWS Certified Cloud Practitioner or higher

· AWS Certified SysOps Administrator - Associate

· ITIL Foundation or equivalent service management certification

Preferred education: Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered in place of a degree or certifications.


WHAT’S IN IT FOR YOU?


10 Days PTO


6 Sick leaves

11 Federal Holidays


401K

WHO ARE WE?

CEdge Inc is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.