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It Helpdesk Manager Jobs in Washington (NOW HIRING)

Titan Technologies

IT HelpDesk Technician

Derwood, MD · Hybrid

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk ... Record events and problems and their resolution into the Incident management system. * Follow-up ...

New

Titan Technologies

IT HelpDesk Technician

Derwood, MD · On-site

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk ... Record events and problems and their resolution into the Incident management system. * Follow-up ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

The IT Help Desk Specialist will be a key personnel position for the IT Help Desk Support Services contract, providing direct support by managing requests through the help desk ticketing system ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Helpdesk Analyst

Arlington, VA · On-site

$64K - $128K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer ... IT Helpdesk support. - 2+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$64K - $128K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer ... IT Helpdesk support. - 2+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer ... IT Helpdesk support. - 1+ years MacOS and iOS experience. - Good problem solving skills - Must be ...

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$65 - $95/hr

... IT HELPDESK SPECIALIST Full Time Washington, DC, US Place of Performance * Primarily onsite ... Hardware deployment and lifecycle management * Software installation, configuration, and ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and ... Managing and supporting secure open-source tools Qualifications: Required: * Experience managing ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Doyon, Limited

Helpdesk Manager

Washington, DC · On-site

Doyon, Limited is seeking a Helpdesk Manager to oversee the helpdesk operations and ensure high ... Preferred : • IT management and/or supervisory experience desired but not required. • ...

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It Helpdesk Manager information

See Washington salary details

$42.5K

$94.9K

$141K

How much do it helpdesk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for it helpdesk manager in Washington is $94,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $113,300.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Washington?

The most popular types of It Helpdesk jobs in Washington are:

What are popular job titles related to It Helpdesk Manager jobs in Washington?

For It Helpdesk Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Washington look for?

The top searched job categories for It Helpdesk Manager jobs in Washington are:

What cities in Washington are hiring for It Helpdesk Manager jobs?

Cities in Washington with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Washington as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $94,891 per year, or $45.6 per hour.

IT HelpDesk Technician

Titan Technologies

Derwood, MD • Hybrid

Full-time

Posted 3 days ago

New

Job description

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows-based AD/Azure network environment, Lenovo and Dell PC hardware, a general knowledge of IT operations and remote tools, and the Windows 11 operating systems. Our employees operate on a hybrid schedule, blending a traditional office-based model and remote work.

The successful candidate will join a team of knowledgeable and organized Customer Service Technicians supporting a large call center. This role requires a customer service-oriented professional who can easily follow instructions and guidance, quickly resolve IT-related issues and ensure systems, hardware, and software are functioning optimally. The IT Helpdesk Technician will be responsible for answering calls, creating tickets using an ITSM tool, callbacks, updating the knowledge database, etc.

Duties and Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions using a combination of templates and response plans.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution into the Incident management system.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team lead and manager.
  • Identify and suggest possible improvements on procedures so that they be added to the knowledge database.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Report outage based on incomings/emails to team lead so that a broadcast can be created and issue escalated to management.
  • Maintain a high level of customer service at all times.

You MUST have:

  • Experience providing end user support
  • Experience working with a ticketing system
  • Experience troubleshooting extensively in Microsoft Operating Systems
  • Experience troubleshooting extensively in Microsoft Domain environments
  • Experience in producing network diagrams as well as documentation for other IT projects
  • Hybrid work – Must be able to split time between working at the company’s physical office location and working remotely.
  • Professional appearance, great customer service, and strong communication skills.
  • Excellent written and verbal communication skills required.
  • Ability to work independently with minimal supervision.

It’s GREAT if you also have:

  • Working knowledge in one or more of the following technologies:
    • Active Directory Tools
    • Remote Tools
    • Microsoft Office 365 Suite
    • Microsoft Copilot
  • Desired Certifications include:
    • CompTIA A+ Certification
    • CompTIA Security + Certification
    • ITIL Foundation Course
    • HDI Customer Service Certification

Education:

  • High school diploma or GED required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

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