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It Helpdesk Intern Jobs in Washington (NOW HIRING)

Titan Technologies

IT HelpDesk Technician

Derwood, MD · Hybrid

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

Nwis

IT Helpdesk Analyst

Arlington, VA · On-site

$64K - $128K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Constellation West

IT HELPDESK SPECIALIST

Washington, DC · On-site

$65 - $95/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$65 - $95/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Zermount, Inc

IT Intern

Arlington, VA · On-site

$17.25 - $23/hr

The intern will assist in supporting the IT team in the maintenance of hardware, software, and ... help develop IT solutionsMonitor antivirus software and updates and repair computers infected with ...

Quantum Leap Research, LLC

Be Seen First

IT Helpdesk Technician, User Support

Leesburg, VA · On-site

$80K - $95K/yr

We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

Narrative Strategies LLC

Fall 2026 IT Intern

Washington, DC · On-site

$17 - $22.75/hr

The IT Intern will assist with day-to-day IT operations, helping with technology set-up, troubleshooting, and keeping our IT environment organized, as well as coming up with new innovative technology ...

Narrative Strategies LLC

Fall 2026 IT Intern

Washington, DC

$17 - $22.75/hr

The IT Intern will assist with day-to-day IT operations, helping with technology set-up, troubleshooting, and keeping our IT environment organized, as well as coming up with new innovative technology ...

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It Helpdesk Intern information

What does an IT Helpdesk intern do?

An IT Helpdesk Intern assists with providing technical support to users within an organization. Typical responsibilities include troubleshooting hardware and software issues, responding to support tickets, setting up computers and devices, and assisting with routine IT maintenance. Interns gain hands-on experience by working closely with IT professionals, learning about network systems, and understanding company protocols. This role is ideal for individuals seeking to start a career in information technology and develop their problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as an IT Helpdesk intern, and why are they important?

To thrive as an IT Helpdesk Intern, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by coursework in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically expected. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues. These skills are crucial for providing timely technical support, ensuring smooth operations, and building a foundation for further growth in IT.

What types of technical issues do IT Helpdesk interns typically handle, and how do they collaborate with senior IT staff?

IT Helpdesk Interns often handle a range of technical issues including password resets, software installation, basic troubleshooting of hardware or network connectivity, and assisting employees with using company applications. They typically serve as the first point of contact for users and escalate more complex problems to senior IT staff. Collaboration is key—interns frequently work alongside experienced technicians, learning best practices and receiving guidance on resolving unfamiliar issues, which helps them develop practical skills and build confidence in a real-world IT environment.

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Infographic showing various It Helpdesk Intern job openings in Washington as of August 2026, with employment types broken down into 14% Internship, 1% As Needed, 58% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT HelpDesk Technician

Derwood, MD • Hybrid

Titan Technologies
See more jobs at Titan Technologiesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows-based AD/Azure network environment, Lenovo and Dell PC hardware, a general knowledge of IT operations and remote tools, and the Windows 11 operating systems. Our employees operate on a hybrid schedule, blending a traditional office-based model and remote work.

The successful candidate will join a team of knowledgeable and organized Customer Service Technicians supporting a large call center. This role requires a customer service-oriented professional who can easily follow instructions and guidance, quickly resolve IT-related issues and ensure systems, hardware, and software are functioning optimally. The IT Helpdesk Technician will be responsible for answering calls, creating tickets using an ITSM tool, callbacks, updating the knowledge database, etc.

Duties and Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions using a combination of templates and response plans.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution into the Incident management system.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team lead and manager.
  • Identify and suggest possible improvements on procedures so that they be added to the knowledge database.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Report outage based on incomings/emails to team lead so that a broadcast can be created and issue escalated to management.
  • Maintain a high level of customer service at all times.

You MUST have:

  • Experience providing end user support
  • Experience working with a ticketing system
  • Experience troubleshooting extensively in Microsoft Operating Systems
  • Experience troubleshooting extensively in Microsoft Domain environments
  • Experience in producing network diagrams as well as documentation for other IT projects
  • Hybrid work – Must be able to split time between working at the company’s physical office location and working remotely.
  • Professional appearance, great customer service, and strong communication skills.
  • Excellent written and verbal communication skills required.
  • Ability to work independently with minimal supervision.

It’s GREAT if you also have:

  • Working knowledge in one or more of the following technologies:
    • Active Directory Tools
    • Remote Tools
    • Microsoft Office 365 Suite
    • Microsoft Copilot
  • Desired Certifications include:
    • CompTIA A+ Certification
    • CompTIA Security + Certification
    • ITIL Foundation Course
    • HDI Customer Service Certification

Education:

  • High school diploma or GED required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

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