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Remote It Helpdesk Jobs in Washington (NOW HIRING)

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

Remote telephone-based Call Center / Help Desk / Service Desk support services * Owning, tracking ... Two (2) + years' of customer service experience. IT Helpdesk/Service desk or call centerexperience ...

Second Front Systems

IT Engineer

Washington, DC · Remote

$120K - $145K/yr

Second Front Systems (2F) is seeking an IT Engineer to help build, automate, and scale the internal ... S.-based candidates and is fully remote, with occasional travel for company offsites and team ...

Omm IT Solutions

IT Project Manager

Washington, DC · Remote

$111K - $131K/yr

This is a Remote job (part\-time 20 hrs a week). \n \n \n \n \n \n \n \n \n The candidate shall be ... A versatile understanding of Information Technology (IT) and Cybersecurity capabilities. \n * A ...

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

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Remote It Helpdesk information

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Washington? The most popular types of It Helpdesk jobs in Washington are:
What are popular job titles related to Remote It Helpdesk jobs in Washington? For Remote It Helpdesk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Washington look for? The top searched job categories for Remote It Helpdesk jobs in Washington are:
What cities in Washington are hiring for Remote It Helpdesk jobs? Cities in Washington with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Washington as of August 2026, with employment types broken down into 73% Full Time, 15% Part Time, and 12% Contract. Highlights an 100% Remote job distribution.

Remote IT Project Manager

Summit Federal Services, LLC

Quantico, VA • Remote

$100K - $119K/yr

Full-time

Re-posted 26 days ago

Job description

Summit Federal  Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.
SFS is looking for a Remote IT Project Manager to lead and oversee DoD software development programs and projects in support of mission-critical initiatives. This role is responsible for managing multiple concurrent projects, ensuring alignment with scope, cost, schedule, and performance objectives while adhering to Agile frameworks and DoD standards. The Project Manager will facilitate cross-functional collaboration, develop and maintain comprehensive project management documentation, and ensure delivery of high-quality software solutions in dynamic operation environments.   The position directly supports program execution, Stakeholder engagement and successful mission outcomes across DoD organizations.
Location: Quantico Virginia
Key Duties:
  • Lead and manage multiple DoD software development projects simultaneously.
  • Develop, maintain, and update Program/Project Management documentation including: Project Management Plans, Work Breakdown Structures, Risk Management plans, Integrated Master Schedules, meeting agendas and meeting minutes.
  • Apply Agile Framework methodologies, including user story development, backlog management, sprint execution, prioritization and adaptive planning to accommodate evolving requirements.
  • Oversee and coordinate activities of cross-functional project team members, including software developers, engineers, and support personnel.
  • Utilize ServiceNow to support project tracking, workflow management task assignments and reporting.
  • Review and approve project deliverables to ensure technical accuracy, completeness, and compliance with DoD standards and contractual requirements.

Qualifications:
  • Required  Secret Clearance
  • Bachelor Degree in Program/Project Management, Business Management or related discipline and 5 years of experience or 10 years without degree. 
  • Active PMP certification required and 5 years of expereince or 10 years without PMP
  • 5 years of demonstrate program/project management experience.
  • 5 years of both DOD and DOD software Development experience required
  • 2 years minimum experience utilizing ServiceNow
Desired Experience:
  • SCRUM Master Certification
  • Experience with additional Agile scaling frameworks (e.g. SAFe, LeSS
  • Experience supporting enterprise-level DoD IT modernization initiatives.
  • Familiar with DoD acquisition lifecycle processes and software development goverance frameworks.

Tools and Technologies:
  • ServiceNow
  • Agile Project Management tools (e.g Jira, Azure DevOps)
  • Microsoft Project
  • Microsoft Office Suite
  • Collaboration tools ( Microsoft Teams, Sharepoint)
SFS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SFS also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.
 

Summit Federal Services, LLC is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. Summit Federal Services, LLC also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.

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