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It Helpdesk Manager Jobs in Renton, WA (NOW HIRING)

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and other projects as assigned. * Support of analog, Digital ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

BRINC Drones

IT Support Specialist

Seattle, WA · On-site

IT Support Specialist At BRINC, we are redefining public safety with an innovative ecosystem of ... Manage virtual helpdesk support for remote employees * Own end-to-end device provisioning - imaging ...

ClinDCast LLC

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and all other projects as assigned. * Support of Cloud based ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and all other projects as assigned. * Support of Cloud based ... Experience with desktop, desktop imaging, server and network management tools. * Experience with ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $95K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Manage virtual helpdesk support for remote employees * Own end-to-end device provisioning - imaging ...

Eastside Exterminators

IT Manager

Bothell, WA

$90K - $97K/yr

HQ is in Bothell, WA Pay Range: $90,000 - $97,000 annually DOE We are seeking an IT Manager to own ... Make a difference every day by helping homeowners prevent rodent infestations. * Enjoy a positive ...

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It Helpdesk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do it helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it helpdesk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Renton, WA? The most popular types of It Helpdesk jobs in Renton, WA are:
What are popular job titles related to It Helpdesk Manager jobs in Renton, WA? For It Helpdesk Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Renton, WA look for? The top searched job categories for It Helpdesk Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for It Helpdesk Manager jobs? Cities near Renton, WA with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Renton, WA as of May 2026, with employment types broken down into 14% As Needed, and 86% Contract. Highlights an 100% Remote job distribution, with an average salary of $94,240 per year, or $45.3 per hour.
Intern- IT Helpdesk

Intern- IT Helpdesk

Sono Bello

Bellevue, WA

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Sono Bello rating

6.3

Company rating: 6.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

This position is based on-site in the Greater Seattle Area.

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on experience with enterprise systems including Active Directory, Microsoft Intune, and endpoint management platforms.

The intern performs structured operational tasks under supervision to improve the reliability, organization, and security of the IT environment while developing foundational helpdesk and systems administration skills.

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

  • Assist with maintaining Active Directory by identifying inactive computer and user objects, reviewing OU structure, and validating security group memberships
  • Support endpoint management efforts by auditing inactive or duplicate devices across platforms such as Intune, ConnectWise Automate, and ScreenConnect
  • Assist with device lifecycle management including enrollment into Microsoft Intune and validation of device compliance and configuration
  • Identify and support remediation of devices not properly joined to Azure AD under supervision
  • Review and improve internal IT documentation and knowledge base articles for clarity, accuracy, and usability
  • Assist with helpdesk system cleanup, including reviewing stale tickets and documenting recurring issues
  • Support IT asset inventory audits by validating deployed equipment and identifying discrepancies
  • Assist with organizing hardware, surplus equipment, and supporting center refresh activities
  • Document standard IT procedures and create step-by-step guides for routine support tasks
  • Additional duties as assigned

REQUIRED SKILLS AND ABILITIES:

  • Familiarity with Microsoft Office applications
  • Ability to learn new systems and technologies quickly
  • Basic troubleshooting and analytical skills
  • Strong written documentation skills

EDUCATION AND EXPERIENCE REQUIRED:

  • Currently pursuing or recently completed coursework in Information Technology, Computer Science, or related field preferred
  • 0-1 years of relevant IT or technical experience preferred
  • Basic understanding of Windows operating systems and general IT concepts
  • Strong attention to detail and ability to follow structured processes
  • Organizational skills with the ability to manage multiple tasks
  • Interest in systems administration, endpoint management, or helpdesk operations
  • Regular and predictable attendance is an essential function of the job.

WORK ENVIRONMENT: 
Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION:

This is a non-exempt position with an hourly range of $20.00 hour, depending on experience.

BENEFITS:

This internship is a temporary learning opportunity. Please note that interns at Sono Bello are not eligible for company benefits, including medical, dental, vision, paid time off, or retirement plans. Benefits eligibility is reserved for regular full-time employees.

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