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It Helpdesk Manager Jobs in Renton, WA (NOW HIRING)

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

... helpdesk tickets, disaster recovery and other projects as assigned. * Support of analog, Digital ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

SpaceXAI

IT Services Technician (Bellevue)

Seattle, WA

$68K - $102K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...

Halma plc

Director of Information Technology

Redmond, WA · On-site

$175 - $200/hr

Familiarity with private equity or parent company structures, including reporting and IT governance expectations. * IT Service and Support Management - Oversee IT helpdesk operations, incident ...

New

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Manage and document incidents and service requests using IT service management tools. * Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets ... Manage servers at local division; domain controller, file, application and database (MS SQL SVR)

SpaceXAI

IT Services Technician (Bellevue)

Seattle, WA · On-site

$68K - $102K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...

SpaceXAI

IT Services Technician (Bellevue)

Seattle, WA

$68K - $102K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides ... Manage and administer user accounts, permissions, and access controls in systems like Active ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be ... Manage virtual helpdesk support for remote employees * Own end-to-end device provisioning - imaging ...

ClinDCast LLC

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...

PalAmerican Security

IT Manager

Seattle, WA · On-site

$80K/yr

Join PalAmerican as a talented IT Manager and lead the delivery and support of cutting-edge technology services across multiple US locations. This full-time, on-site position offers a fun ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Renton, WA

It Helpdesk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do it helpdesk manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for it helpdesk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Renton, WA?

The most popular types of It Helpdesk jobs in Renton, WA are:

What are popular job titles related to It Helpdesk Manager jobs in Renton, WA?

For It Helpdesk Manager jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Renton, WA look for?

The top searched job categories for It Helpdesk Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for It Helpdesk Manager jobs?

Cities near Renton, WA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Renton, WA as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $94,240 per year, or $45.3 per hour.

IT Helpdesk Technician

Seattle, WA

US Tech Solutions
IT Services • 1 - 5K employees
Learn more about US Tech Solutionsexternal

Contractor

Re-posted 20 days ago

Job description

Job Description

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA.

Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

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