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Evening Msp Help Desk Jobs in Renton, WA (NOW HIRING)

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst ... the evening, nights, and on weekends. • Willingness and ability to participate in a rotating ...

CMIT Solutions of Bellevue

Support Engineer

Seattle, WA

$25 - $30/hr

What We're Looking ForRequired * 1+ years in a help desk, desktop support, MSP, or service desk environment (or equivalent hands-on experience). * Strong customer service mindset and clear written ...

Uw

Assistant Director of Law IT

Seattle, WA · On-site

The position is located on the Seattle Campus and may require occasional evening or weekend work to ... assign tasks to Help Desk technicians and supervise the Law IT team when the Director is ...

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Evening Msp Help Desk information

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How much do evening msp help desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for evening msp help desk in Renton, WA is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $25.96 per hour, depending on experience, location, and employer.

What is an evening MSP help desk?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.

What are the key skills and qualifications needed to thrive as an evening MSP help desk technician?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by evening MSP help desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

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For Evening Msp Help Desk jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Evening Msp Help Desk jobs in Renton, WA look for?

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Evening Msp Help Desk jobs near you
Infographic showing various Evening Msp Help Desk job openings in Renton, WA as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $48,768 per year, or $23.4 per hour.

Senior Help Desk Technician

Bellevue, WA

Link Consulting Services
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Link Consulting Servicesexternal

$32 - $40/hr

Full-time

Posted 15 days ago

Job description

SUMMARY OF RESPONSIBILITIES

A Senior Help Desk Technician bridges the gap between complex technical challenges and end user productivity, serving as a trusted escalation point and hands-on problem solver across both on-site and remote client environments. This role involves diagnosing, troubleshooting, and resolving a wide range of IT issues that effectively address client challenges and deliver measurable day-to-day value.

As a client-facing professional, the Senior Help Desk Technician must maintain a high level of professionalism and communication, translating complex technical issues into clear, actionable guidance for end users and stakeholders. Additionally, this role is responsible for supporting existing client technology environments, identifying recurring issues, inefficiencies, and opportunities for improvement. The technician must be equally comfortable communicating with frontline users and technical teams, ensuring timely resolution and alignment with client expectations.
AREAS OF RESPONSIBILITY
  • Serve as the primary escalation point for a team of technicians of varied skillsets and experience.
  • Provide on-site and remote support to clients operating Windows and Apple environments.
  • Support and administer Microsoft 365 and cloud-based network technologies across multiple client environments.
  • Mentor junior technicians and foster continuous learning within the help desk team.
ESSENTIAL FUNCTIONS
  • Act as the escalation point for all Tier 1/Tier 2 technical issues that frontline technicians cannot resolve.
  • Troubleshoot and resolve complex issues related to Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and macOS.
  • Administer user accounts and permissions in Active Directory and Microsoft 365 environments.
  • Support network connectivity, email, printers, and a wide variety of productivity and Line of Business applications.
  • Collaborate with clients to understand their technical environment and proactively identify potential issues.
  • Document resolutions and maintain knowledge base articles for recurring issues.
  • Quickly learn to support new productivity and Line of Business applications that clients use to run their businesses.
ESSENTIAL COMPETENCIES
  • Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events.
  • Analytical - collects and researches data.
  • Customer Service - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
  • Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and trying new things.
  • Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time.
  • Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • Written Communication - writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
  • Quality - looks for ways to improve and promote quality.
  • Quantity - completes work in timely manner; works quickly.
  • Teamwork - exhibits objectivity and openness to others' views; contributes to building a positive team spirit; supports everyone's efforts to succeed.
  • Technical Skills - shares expertise with others.
EDUCATION AND/OR EXPERIENCE
  • Bachelor’s Degree or higher education level preferred.
  • 5+ Years’ IT Technical Support experience in Windows and MAC environments.
  • Strong understanding of Microsoft Windows 10/11, Office products, Microsoft 365 Admin portal, Azure (Entra), and Intune (Endpoint Manager).
  • Proficiency with macOS up to Sonoma (v15).
  • Solid foundation in troubleshooting network connectivity, email, printers, and user account permissions.
  • Experience working in a Managed Service Provider (MSP) environment preferred.
  • Equivalent combination of education and experience.
LICENSE REQUIREMENTS
  • Must always maintain a valid driver’s license in good standing and valid insurance in accordance with state law when using personal vehicle.
  • Must immediately advise direct supervisors immediately of any deviations of the license or insurance requirements above.
TRAVEL REQUIREMENTS
  • This position typically has 20% travel associated with its functions
  • Must be able to travel by air, boat, train, and vehicular modes
LANGUAGE SKILLS
  • Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence in a manner that is clear and concise. Ability to effectively present information in one-on-one or, small or large group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
  • Algebra such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
  • Ability to apply a common logic understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with and solve problems involving several variables.
COMPUTER SKILLS
  • To perform this job successfully, an individual must demonstrate current knowledge of: Microsoft Windows 10/11; Office 365 suite including Outlook, SharePoint, and Teams (on PC, Mac, and mobile); Microsoft 365 Admin Portal; Azure Active Directory (Entra); Intune (Endpoint Manager); macOS up to Sonoma (v15); and general network troubleshooting tools.
Preferred Current Certifications (within past 3-5 years)
  • Windows MDAA - Modern Desktop Administrator Associate (Microsoft 365 Certified)
  • Modern Desktop Administrator Associate preferred)
  • Apple Certified Support Professional (ACSP)
  • Apple Certified Associate - Mac Integration Basics
Pay Range: $32.00 - $40.00 (hourly estimate)