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Help Desk Technician Jobs in Renton, WA (NOW HIRING)

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of candidate Total Rewards: * Competitive Base Salary + Annual Merit Increases * On-the-Spot Monthly ...

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is responsible for ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position ... We help clients get work done more efficiently and economically, without compromising quality.

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

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Help Desk Technician information

See Renton, WA salary details

$14

$26

$38

How much do help desk technician jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk technician in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

How much does a help desk technician make a month?

Help desk technicians typically earn between $2,000 and $4,000 per month, depending on experience, location, and certifications. Entry-level roles may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher salaries. Salaries can also vary based on the complexity of support and the size of the organization.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

More about Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Renton, WA? The most popular types of Help Desk Technician jobs in Renton, WA are:
What job categories do people searching Help Desk Technician jobs in Renton, WA look for? The top searched job categories for Help Desk Technician jobs in Renton, WA are:
What cities near Renton, WA are hiring for Help Desk Technician jobs? Cities near Renton, WA with the most Help Desk Technician job openings:
Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,165 per year, or $26 per hour.

IT Help Desk Technician 1

Universal Language Service, Inc.

Bellevue, WA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

IT Help Desk Technician 1
Position Objective:
The IT Helpdesk Technician I provides first-level technical support to end users for hardware, software, and network-related issues. This entry-level role is responsible for responding to service requests, troubleshooting problems, and ensuring prompt resolution or escalation. Maintain the hardware (HW) and software (SW) systems and toolsets that allow company staff, customers and Interpreters to operate an Interpretation Services business. The Help Desk position will utilize excellent communications skills to interact with both internal and external customers and Interpreters to troubleshoot IT issues and ensure business continuity. Must act with professional work ethic and awareness of security policies, given the access to confidential and proprietary company information. Requires work outside of normal business hours for systems maintenance and troubleshooting of 24x7 operation. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT knowledge in a fast-paced environment.
Key Responsibilities:
  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex problems to higher-level support as needed.
  • Install, configure, and maintain desktop systems, laptops, printers, and mobile devices.
  • Support software rollouts, updates, and routine maintenance.
  • Assist both internal and external users with system access, usage and business process issues.
  • Document support activities, resolutions, and updates in the helpdesk ticketing system.
  • Update documentation and processes.
  • Maintain inventory of IT equipment and supplies.
  • Assist with user account management using Active Directory and Azure Entra ID, activate/deactivate users and reset passwords, as needed.
  • Address printer needs: install, change toners, troubleshoot errors, etc.
  • Maintain a work schedule at a minimum of 40 hours per work week (not including afterhours work) of Monday through Friday, 8:00 AM to 5:00, in the Bellevue Corporate Office, unless otherwise required by the Company.
  • Other duties and special projects, as assigned.

Regular Ongoing Tasks:
  • Help Desk - Internal User Support
    • Prepare workstations for new employees, including deployment of HW and SW as required.
    • Setup and removal of user's accounts for IT systems as needed.
    • Troubleshoot systems including HW and SW as needed.
    • Work with external Vendors on support ticket escalations.
    • Generate or prepare reports for management as needed.
    • Manage Windows updates and other security updates to user workstations.
    • Assist with system maintenance and testing as needed outside of regular business hours.
    • Participate in "on call" scheduling to support the business's IT needs 24x7.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
  • Help Desk - External Customer Support
    • Assist external customers with password resets and other access issues.
    • Troubleshoot customer issues related to company business processes.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
    • Set up, configure, and deploy iPads to clinical and administrative departments.
    • Ensure iPads are connected to secure Wi-Fi networks and troubleshoot connectivity issues.
    • Provide on-site technical assistance to staff, including basic iPad functionality and app support.
    • Monitor device performance and escalate hardware or software issues as necessary.
    • Document technical procedures and maintain asset inventory.
    • Work collaboratively with IT and clinical teams to ensure devices meet compliance and security standards.
    • Support periodic updates, reconfiguration, and re-deployment of mobile devices as needed.
  • QA - Internal Application Support
    • Execute manual and/or automated test cases under guidance from senior QA staff.
    • Document and report test results clearly and accurately.
    • Identify, document, and track software defects using tools like Jira, Bugzilla, or Azure DevOps.
    • Re-test fixes and verify resolution of defects.
    • Review functional and technical requirements to ensure testability.
    • Assist in identifying unclear or incomplete specifications.
    • Work closely with developers, business analysts, and other QA team members.
    • Participate in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.
    • Create and maintain test cases, test scripts, and test data.
    • Update documentation based on changes in application features or requirements.
    • Assist in setting up and maintaining QA test environments.
    • Ensure test systems mirror production conditions where applicable.
    • Promote QA best practices and contribute to continuous improvement of testing processes.
    • Stay informed about tools and trends in software testing.
    • Support QA automation efforts by maintaining test scripts or executing them as directed.
    • Learn and use basic automation frameworks and tools.
    • Perform regression testing to validate functionality after code changes.
    • Ensure previously working features remain stable.
    • Conduct basic UI/UX checks to identify inconsistencies, broken elements, or usability issues.

Qualifications:
  • High school diploma or equivalent required; Associate's degree or IT certifications (e.g., CompTIA A+/Network+) preferred.
  • 0-2 years of experience in a technical support or IT helpdesk role.
  • Basic understanding of Windows and Mac operating systems.
  • Familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity.
  • Expert level familiarity with Windows OS.
  • Familiarity with Microsoft Office 365, Active Directory, and common business applications.
  • Experience with Active Directory and/or Azure Entra ID
  • Basic understanding of PC troubleshooting.
  • Basic printer knowledge and troubleshooting
  • Experience supporting Apple iOS devices in an enterprise or healthcare setting preferred.
  • Familiarity with Bluetooth and wired audio device pairing.
  • Strong communication and customer service skills.
  • Ability to work independently and respond quickly to on-site support needs.
  • Comfortable working in a hospital environment, including patient-facing areas.
  • Demonstrate professional work ethic and high level of integrity dealing with confidential company and user information.
  • Ability to prioritize tasks and work efficiently under pressure.
  • Willingness to learn and adapt in a dynamic environment.
  • Experience with Mobile Device Management (MDM) systems (e.g., Jamf, Intune) preferred.
  • Knowledge of HIPAA and healthcare data handling best practices preferred.
  • Previous experience in a hospital or clinical support role preferred.
  • Experience with scripting and process automation.
  • Familiarity with Git version control.
  • Basic understanding of APIs, SQL, and cloud technologies.
  • Experience supporting software deployments and application troubleshooting.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job:
  • The employee is regularly required to talk or hear.
  • The employee is regularly required to work on a computer and to read from a computer screen for long periods of time.
  • The employee is frequently required to stand, walk, use hands-to-finger, handle or feel, reach with hands and arms, and kneel, squat, and crawl in confined spaces.
  • The employee may be required to lift and carry computer components up to 50 pounds on a frequent basis, with or without assistance.

Benefits:
We value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees have access to a comprehensive benefits package, including:
  • Competitive Paid Time Off (PTO) program
  • Paid Sick Leave
  • Paid Holidays
  • Bereavement Leave
  • Jury Duty Leave
  • Medical, Dental, and Vision Insurance
  • Voluntary Benefits, including supplemental insurance options
  • 401(k) Retirement Plan with discretionary company match)
  • Opportunities for professional development and career growth

Our benefits are designed to help employees thrive both personally and professionally while supporting a healthy balance between work and life.
Pay Range: $80,000 - $90,000 per year

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