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Microsoft Help Desk Jobs in Renton, WA (NOW HIRING)

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Troubleshoot and resolve issues related to Microsoft Windows, Microsoft Office, remote access, network connectivity, and security. * Partner with the Help Desk Manager and IT team to improve systems ...

New

MV Transportation

IT Help Desk Support

Kent, WA

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications. Desired ...

MV Transportation

IT Help Desk Support

Kent, WA

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications. Desired ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit ... Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications. Desired ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Install, configure, maintain, and support Windows-based systems and Microsoft Office applications. * Manage and document incidents and service requests using IT service management tools. * Support ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Install, configure, maintain, and support Windows-based systems and Microsoft Office applications. * Manage and document incidents and service requests using IT service management tools. * Support ...

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How much do microsoft help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for microsoft help desk in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position, and why are they important?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

What is a Microsoft Help Desk job?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

Is helpdesk a good entry level IT job?

A helpdesk position, such as a Microsoft Help Desk role, is generally considered a good entry-level IT job because it provides foundational technical skills, customer service experience, and exposure to troubleshooting tools like remote support software. It often requires basic knowledge of operating systems, networking, and common software, making it suitable for those starting their IT careers.

What are the entry level jobs at Microsoft?

Entry-level jobs at Microsoft for a Help Desk role typically include positions such as Technical Support Specialist or Customer Support Associate. These roles often require basic knowledge of computer systems, troubleshooting skills, and customer service experience, and may involve certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.

What are the typical daily responsibilities of a Microsoft Help Desk professional?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

Does Microsoft hire remote workers?

Microsoft Help Desk roles can be available as remote positions, especially for technical support and customer service roles, depending on the company's current policies and the specific job requirements. Candidates should review individual job postings for remote work options and necessary skills such as troubleshooting and communication tools like Microsoft Teams. Remote opportunities may vary by location and role, so checking the job listing is recommended.

How much do Microsoft techs make?

Microsoft Help Desk technicians typically earn between $40,000 and $60,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced technicians with certifications like CompTIA or Microsoft Certified Solutions Associate (MCSA) can earn higher salaries.
What are popular job titles related to Microsoft Help Desk jobs in Renton, WA? For Microsoft Help Desk jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk jobs in Renton, WA look for? The top searched job categories for Microsoft Help Desk jobs in Renton, WA are:
What cities near Renton, WA are hiring for Microsoft Help Desk jobs? Cities near Renton, WA with the most Microsoft Help Desk job openings:
Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in Renton, WA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,165 per year, or $26 per hour.

Help Desk Support

Fennemore Craig

Seattle, WA • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Help Desk Support - Seattle, WA / Boise, ID

Salary: $70,000-$85,000/yr., depending on location of candidate

Total Rewards:

  • Competitive Base Salary + Annual Merit Increases
  • On-the-Spot Monthly Bonus Program
  • Workplace Flexibility Options
  • 401k Retirement Plan with Employer Match & Profit-Sharing Component
  • Health, Dental and Vision Coverage + Employer Premium Contribution
  • Employer-Paid Group Term Life Insurance
  • Paid Time Off and Paid Holidays
  • Employee Wellness Program
  • Employee Assistance Program
  • Opportunities for professional development

Fennemore is a full-service business law firm with a 140-year legacy of excellence and a future defined by innovation. We are not your traditional law firm, and that’s on purpose. With more than 20 offices across the nation, we’re breaking growth records as one of the fastest-growing firms in the country. We embrace change, set new standards for how a modern law firm operates, and create environments where both clients and colleagues thrive. Our people-first philosophy is built on collaboration and creativity. Industry recognition for retention, workplace culture, and job satisfaction reflects that commitment. We’re proud to foster a strong sense of community, a genuine commitment to work-life balance, and a diverse and inclusive work environment where passionate professionals feel valued and supported.

Fennemore has an exciting opportunity for a Help Desk Support professional to join our growing firm. This full-time, onsite position is based in either our Seattle, WA or Boise, ID office and reports to the Help Desk Manager. As part of a collaborative technology team, you’ll play an important role in providing friendly, prompt, and professional technical support to users across the firm. In this role, you will assist attorneys, staff, and clients with a wide range of technology needs, including hardware, software, applications, and remote connectivity. You’ll also help maintain our systems, troubleshoot issues, and contribute to documentation and process improvement initiatives. This position also requires regular travel to support our Pacific Northwest offices, including Seattle, WA; Spokane, WA; Boise, ID; and Coeur d'Alene, ID, as business needs require.

What You’ll Do

As a Help Desk Support team member, you will:

  • Provide responsive, professional, and friendly technical support for firm users regarding hardware, systems, software from applications, remote access, and network issues.
  • Manage incoming help desk tickets, ensuring accurate documentation, timely follow-up, and resolution.
  • Support remote staff to ensure efficient administration and operation of the firm’s computer, telephone, and conferencing systems.
  • Assist in creating and maintaining documentation for in-house technologies, applications, and procedures.
  • Troubleshoot and resolve issues related to Microsoft Windows, Microsoft Office, remote access, network connectivity, and security.
  • Partner with the Help Desk Manager and IT team to improve systems, streamline processes, and enhance user experience.
  • Communicate clearly and effectively with team members and colleagues across all levels of the firm.
  • Participate in after-hours coverage rotation as needed, with flexibility for occasional overtime during high-volume periods.

As part of our commitment to collaboration and excellence, this role requires flexibility in daily work schedules during periods of high workload, adhering to departmental and Firm goals and policies, and performing other duties as assigned to support the success of the department and organization.

What You’ll Bring

  • Bachelor’s or Associate’s degree in Information Systems or a related field, or equivalent experience.
  • 3+ years of experience in IT support or a similar technical role.
  • 3+ years of customer service experience in a computer support environment.
  • A+ certification strongly preferred.
  • Proficiency with Microsoft Windows, Microsoft Office 365, and Exchange Online.
  • Experience with installation, configuration, troubleshooting, and maintenance of operating systems, applications, and hardware.
  • Familiarity with LAN/WAN, Microsoft networking, VPN, and VDI configurations.
  • Advanced troubleshooting skills and the ability to work independently with minimal supervision.
  • Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with legal specific software titles a plus; including: iManage Work, Intapp Time, Litera Compare, etc.
  • Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc.
  • Willingness to travel regularly to support our other Pacific Northwest locations, including Spokane, WA and Coeur d'Alene, ID as needed.

Please note: This position requires a background check as part of the firm’s standard hiring process depending on location of candidate.


PLEASE CONSIDER APPLYING TODAY

Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match -- please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.

The above statements describe the general nature and level of work being performed by people assigned to this position. They should not be construed as an exhaustive list of all responsibilities, duties, and skills. Employees may be required to perform duties outside their normal assigned responsibilities as needed.


Salary: $70,000-$85,000/yr., depending on location of candidate