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Help Desk Associate Jobs in Renton, WA (NOW HIRING)

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Bachelor's or Associate's degree in Information Systems or a related field, or equivalent ...

New

Gold's Gym

Front Desk Associate

Woodinville, WA · On-site

$11.50 - $12/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Charlie's Produce

IT Help Desk Technician

Seattle, WA

$25 - $30/hr

Manage Help Desk tickets in a timely and courteous manner * Perform follow-up customer service to ... Associate's degree in Information Technology, Computer Science, or a related field; or equivalent ...

Charlie's Produce

IT Help Desk Technician

Seattle, WA · On-site

$25 - $30/hr

Manage Help Desk tickets in a timely and courteous manner * Perform follow-up customer service to ... Associate's degree in Information Technology, Computer Science, or a related field; or equivalent ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

$28 - $30/hr

Client Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline ...

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Client Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline ...

24 Hour Fitness

Front Desk Associate

Lynnwood, WA · On-site

$15.50 - $20/hr

You help keep our gym clean, well-maintained, and safe for members and guests. * Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a ...

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Help Desk Associate information

See Renton, WA salary details

$16

$24

$37

How much do help desk associate jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for help desk associate in Renton, WA is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Renton, WA? The most popular types of Help Desk jobs in Renton, WA are:
What are popular job titles related to Help Desk Associate jobs in Renton, WA? For Help Desk Associate jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Renton, WA look for? The top searched job categories for Help Desk Associate jobs in Renton, WA are:
What cities near Renton, WA are hiring for Help Desk Associate jobs? Cities near Renton, WA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Renton, WA as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,221 per year, or $24.1 per hour.

Help Desk Support

Fennemore Craig

Seattle, WA • On-site

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Help Desk Support - Seattle, WA / Boise, ID

Salary: $70,000-$85,000/yr., depending on location of candidate

Total Rewards:

  • Competitive Base Salary + Annual Merit Increases
  • On-the-Spot Monthly Bonus Program
  • Workplace Flexibility Options
  • 401k Retirement Plan with Employer Match & Profit-Sharing Component
  • Health, Dental and Vision Coverage + Employer Premium Contribution
  • Employer-Paid Group Term Life Insurance
  • Paid Time Off and Paid Holidays
  • Employee Wellness Program
  • Employee Assistance Program
  • Opportunities for professional development

Fennemore is a full-service business law firm with a 140-year legacy of excellence and a future defined by innovation. We are not your traditional law firm, and that’s on purpose. With more than 20 offices across the nation, we’re breaking growth records as one of the fastest-growing firms in the country. We embrace change, set new standards for how a modern law firm operates, and create environments where both clients and colleagues thrive. Our people-first philosophy is built on collaboration and creativity. Industry recognition for retention, workplace culture, and job satisfaction reflects that commitment. We’re proud to foster a strong sense of community, a genuine commitment to work-life balance, and a diverse and inclusive work environment where passionate professionals feel valued and supported.

Fennemore has an exciting opportunity for a Help Desk Support professional to join our growing firm. This full-time, onsite position is based in either our Seattle, WA or Boise, ID office and reports to the Help Desk Manager. As part of a collaborative technology team, you’ll play an important role in providing friendly, prompt, and professional technical support to users across the firm. In this role, you will assist attorneys, staff, and clients with a wide range of technology needs, including hardware, software, applications, and remote connectivity. You’ll also help maintain our systems, troubleshoot issues, and contribute to documentation and process improvement initiatives. This position also requires regular travel to support our Pacific Northwest offices, including Seattle, WA; Spokane, WA; Boise, ID; and Coeur d'Alene, ID, as business needs require.

What You’ll Do

As a Help Desk Support team member, you will:

  • Provide responsive, professional, and friendly technical support for firm users regarding hardware, systems, software from applications, remote access, and network issues.
  • Manage incoming help desk tickets, ensuring accurate documentation, timely follow-up, and resolution.
  • Support remote staff to ensure efficient administration and operation of the firm’s computer, telephone, and conferencing systems.
  • Assist in creating and maintaining documentation for in-house technologies, applications, and procedures.
  • Troubleshoot and resolve issues related to Microsoft Windows, Microsoft Office, remote access, network connectivity, and security.
  • Partner with the Help Desk Manager and IT team to improve systems, streamline processes, and enhance user experience.
  • Communicate clearly and effectively with team members and colleagues across all levels of the firm.
  • Participate in after-hours coverage rotation as needed, with flexibility for occasional overtime during high-volume periods.

As part of our commitment to collaboration and excellence, this role requires flexibility in daily work schedules during periods of high workload, adhering to departmental and Firm goals and policies, and performing other duties as assigned to support the success of the department and organization.

What You’ll Bring

  • Bachelor’s or Associate’s degree in Information Systems or a related field, or equivalent experience.
  • 3+ years of experience in IT support or a similar technical role.
  • 3+ years of customer service experience in a computer support environment.
  • A+ certification strongly preferred.
  • Proficiency with Microsoft Windows, Microsoft Office 365, and Exchange Online.
  • Experience with installation, configuration, troubleshooting, and maintenance of operating systems, applications, and hardware.
  • Familiarity with LAN/WAN, Microsoft networking, VPN, and VDI configurations.
  • Advanced troubleshooting skills and the ability to work independently with minimal supervision.
  • Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with legal specific software titles a plus; including: iManage Work, Intapp Time, Litera Compare, etc.
  • Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc.
  • Willingness to travel regularly to support our other Pacific Northwest locations, including Spokane, WA and Coeur d'Alene, ID as needed.

Please note: This position requires a background check as part of the firm’s standard hiring process depending on location of candidate.


PLEASE CONSIDER APPLYING TODAY

Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match -- please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.

The above statements describe the general nature and level of work being performed by people assigned to this position. They should not be construed as an exhaustive list of all responsibilities, duties, and skills. Employees may be required to perform duties outside their normal assigned responsibilities as needed.


Salary: $70,000-$85,000/yr., depending on location of candidate