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Help Desk Associate Jobs in Renton, WA (NOW HIRING)

Equinox

Front Desk Associates, Seattle

Seattle, WA

$21.30/hr

Front Desk Associates, Seattle Overview OUR STORY Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what ...

Planet Fitness

Service Desk

Seattle, WA

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Port Orchard, WA · On-site

$17.75/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Edmonds, WA · On-site

$18.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Port Orchard, WA · On-site

$17.25/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA

$21.50 - $22/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bothell, WA · On-site

$19/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Mill Creek, WA

$20.30/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA · On-site

$21.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bothell, WA

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA

$21.50/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bothell, WA · On-site

$19/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Bothell, WA

$19/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Seattle, WA · On-site

$21.50 - $22/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Mill Creek, WA

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Renton, WA

Help Desk Associate information

See Renton, WA salary details

$16

$24

$37

How much do help desk associate jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for help desk associate in Renton, WA is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Renton, WA? The most popular types of Help Desk jobs in Renton, WA are:
What are popular job titles related to Help Desk Associate jobs in Renton, WA? For Help Desk Associate jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Renton, WA look for? The top searched job categories for Help Desk Associate jobs in Renton, WA are:
What cities near Renton, WA are hiring for Help Desk Associate jobs? Cities near Renton, WA with the most Help Desk Associate job openings:
Help Desk Associate jobs near you

Front Desk Associate, Galbraith Tennis Center

United States Tennis Association-Pacific Northwest Section

Tacoma, WA

$18/hr

Other

Posted 8 days ago

Job description

Position Title: Front Desk Associate
Reports to: Facility Operations Coordinator/Specialist
Location: Vancouver Tennis Center, Mint Valley, or Galbraith Tennis Center, Washington
Status: Part Time; Hourly; Non-Exempt
Pay: $18.00 per hour
Do you have a passion for tennis? Do you want to work at an innovative, entrepreneurial, non-profit organization? Are you motivated to give back to communities and to provide programs and services that positively impact youth, teens, adults, and multi-generational families? USTA PNW is looking for a Front Desk Staff member to help drive our mission on and off the court. This position reports to the Facility Operations Coordinator or Specialist.
Do you have a passion for tennis? Do you want to work at an innovative, entrepreneurial, non-profit organization? Are you motivated to give back to communities and to provide programs and services that positively impact youth, teens, adults, and multi-generational families? USTA PNW is looking for Instructors and Site Directors at our local parks and schools to help drive our mission on and off the court. This position reports to the Regional Manager of Recreational Tennis.
Established in 1904, the United States Tennis Association Pacific Northwest (USTA PNW) is a 501(c)3 non-profit organization working to promote and develop the growth of tennis by providing access for all. As one of the 17 sections of the USTA, the national governing body of the sport of tennis, USTA PNW serves over 25,000 individual adult and junior members, 200+ tennis facilities, and provides low-cost RecTennis after school and summer programs to 40,000 participants. USTA/PNW has cultivated over 300 community partnerships including schools, public parks, recreation and shared spaces across four states. Learn more at www.ustapnw.org.
USTA PNW was recognized as one of the 2024 and 2025 Top Workplaces by The Oregonian! This award is a testament to our incredible staff and the collaborative, dedicated, and trusting environment we've built together.
To expand accessible play opportunities and to continue to ensure cost is not a barrier to entry, USTA PNW also manages and operates indoor tennis facilities: Vancouver Tennis Center, Mint Valley Tennis Center, and Galbraith Tennis Center; which provide an industry-best experience and give back to the surrounding community all at an affordable cost. Learn more at www.ustapnw.org.
Additional information on our facilities can be found here: Vancouver Tennis Center, Galbraith Tennis Center and Mint Valley Tennis Center. All USTA PNW facilities are located in Washington State.
Key Responsibilities:
  • Provide excellent customer service to members, non-members and guests at all times.
  • Monitor traffic flow into and out of the facility.
  • Handle court reservations, and all P.O.S transactions.
  • Responsible and accountable for collecting payment for memberships, lessons, classes, programs and pro shop.
  • Answer phones and transfer calls to the appropriate department, taking accurate messages and disseminating necessary facility related information.
  • Ensure registration and check in and check out procedures are followed as members, non-members and guests arrive and depart.
  • Stock display areas as needed.
  • Conduct scheduled walk-throughs of key areas up to/and including restrooms, locker rooms and parking lot to ensure cleanliness and safety.
  • Clean up and report safety concerns as needed.
  • Complete opening and closing procedures as required.
  • Perform other reasonable related duties as assigned by immediate supervisor and other management as required.
  • Relay information (complaints, problems, accident reports, etc.) to the supervisor.
  • Other duties as assigned.
On-Court vs. Off-Court:
  • 0% On-Court (may be utilized when available to assist as requested with on-court activities)
  • 100% Off-Court (includes Monthly or as needed Front Desk Staff Meetings)
  • Subject to change with business needs.
Supervisory Responsibilities: This role does not directly oversee or supervise any staff.
Internal Relationships: Works primarily and directly with Facility Operations Coordinator/Manager. Interfaces frequently as needed with Head Tennis Pro, Tennis Pros, or Registration Coordinator to help direct new and existing members, non-members and guests to the appropriate contact.
External Relationships: Maintains high quality customer service with members, non-members and guests at USTA PNW Tennis Centers. Represent the mission and organization at all times.
Travel Demands: N/A
Key Performance Indicators: When reviewing this position during the year, the following will serve as performance indicators:
  • Pre and Post Season/Program Reviews performed by Supervisor (if applicable)
  • Achievement of specific objectives for areas of responsibility.
  • Evidence of high quality customer service.
  • Evidence of performance of major duties.
  • Evidence of performance as a productive team member.
  • Evidence of effective internal and external relationships.
  • Evidence of delivering the USTA PNW mission.
Skills & Qualifications:
  • Dependability, communication skills, and an excellent work ethic.
  • Ability to accept guidance and supervision.
  • Must have a friendly, outgoing personality and enjoy social interaction.
  • Current CPR and First Aid certifications preferred.
  • Must have the ability to pass a background check.
  • Ability to make quick decisions that best serve facility members and guests.
  • Ability to learn and use registration software and other related computer functions.
  • Prefer experience regarding cash and credit transactions.
  • Customer service interaction experience with members, guests, and employees in person and on the phone.
  • Demonstrated ability to effectively build relationships with staff and customers.
  • Work independently and collaboratively to accomplish responsibilities, goals and projects.
  • Provide excellent customer service to both internal and external customers, partners, vendors.
  • Excellent written and oral communication skills.
  • CPR and AED certified preferred.
Requirements
Conditions of hire:
  • Must have the ability to continually pass a background check.
  • Must complete the USTA Safe Sport online education course. Eligibility to be SafePlay approved and remain SafePlay approved through tenure at USTA PNW.
  • Must complete all required Safety Trainings.
  • Must register within ADP Workforce Now (payroll platform) to ensure proper tax and payroll recording.
  • Authorization to work within the United States administered by a 3rd party vendor.
  • Must sign the USTA PNW Offer Letter, Employee Handbook, and all required policies and procedures upon hire and as needed.
  • Ability to fulfill the essential job functions as described with reasonable accommodations given.
Physical Requirements & Work Environment:
  • This job operates out of a tennis facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, ball machines, racquets, and carts.
  • The ability to lift 25-50 pounds regularly.
  • The ability to squat and bend over regularly.
  • The ability to carry out repetitive motions regularly.
  • The ability to lift and carry awkward items from one location to another.
  • The ability to respond quickly to sounds and visual cues (such as alarms and/or safety concerns both on and off court).
  • The ability to move safely over uneven terrain or in confined spaces.
  • The ability to see and respond to dangerous situations.
  • The ability to work in extreme weather and indoor/outdoor conditions.
  • The ability to stand for length of shift (with breaks and lunches given per policy).
Benefits
Compensation & Benefits:
  • Hourly rates outlined in the signed Offer Letter.
  • Position currently ineligible for benefits as outlined in the signed Employee Handbook.
  • Position eligible for Sick Time and other benefits mandated by the State of Washington as outlined in the Employee Handbook.

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