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Microsoft Help Desk Jobs in Renton, WA (NOW HIRING)

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced ... IT support or helpdesk role (Level 1 or Level 2). * Hands-on experience with Microsoft Intune ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst ... Microsoft Office Suite. • Working knowledge of the supported application packages within the ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Experience * 1-3 years of experience in IT support, help desk, or desktop support roles. * Hands‑on experience with Windows desktop environments and Microsoft 365 administration. * Experience ...

The Millennium Group

Office Service Associate

Bothell, WA · On-site

$18.25 - $22.75/hr

Create help desk tickets and act as liaison for facilities department requests * Legal Affairs o ... Experience using Microsoft Word. Filing experience preferred. Experience with customer service ...

Uw

Assistant Director of Law IT

Seattle, WA · On-site

... assign tasks to Help Desk technicians and supervise the Law IT team when the Director is ... Knowledge of desktop applications, such as Microsoft 365 apps, to provide training, technical ...

HireNow Staffing

IT Intern (R2862)

Seattle, WA · On-site

$21 - $25/hr

Previous internship, campus IT support, help desk, or technical support experience. * Familiarity with Microsoft 365, Active Directory, or cloud-based collaboration platforms. * Basic understanding ...

Flow Fitness

Be Seen First

Front Desk Associate

Seattle, WA · On-site

$21.50 - $26/hr

Help create a welcoming and motivating environment for all members Qualifications * Must be at ... Proficiency with Microsoft Office and email communication * Experience with Mind Body, Outlook ...

Aston Carter

System Admin

Lynnwood, WA · On-site

$26/hr

Track and manage support requests using help desk ticketing software, ensuring timely follow-up and ... Proficiency with Microsoft Office applications and common desktop software. * Ability to be ...

Avanade

Microsoft CSP Global Program Lead

Seattle, WA · On-site

$160K - $196K/yr

... will help drive revenue growth and enhance customer satisfaction. Join us to make a significant ... CSP Deal Desk: Standardize and drive the CSP Deal Desk function across Avanade to ensure there is ...

Microsoft

Principal Legal Engineer

Redmond, WA · On-site

... Microsoft Elevate, the Deal Desk, and thousands of customer and partner interactions every year ... Join us and help shape the future of the world. Responsibilities Data, Insight, and Transparency ...

Accenture

Microsoft CSP Global Program Lead

Seattle, WA · On-site

$160K - $196K/yr

CSP Deal Desk:Standardize and drive theCSPDeal Desk functionacross Avanade toensure there ... Work with the AvanadeSales Teams to help them evangelize, engage, and enableMicrosoftresaleto ...

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How much do microsoft help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for microsoft help desk in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

What are the typical daily responsibilities of a Microsoft Help Desk?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

Are Microsoft Help Desk jobs still in demand?

Microsoft Help Desk jobs remain in demand due to ongoing need for technical support in organizations using Microsoft products. These roles often require strong troubleshooting skills and familiarity with tools like Windows, Office, and remote support software, making them a stable career option in IT support fields.

Does Microsoft have a help desk?

Microsoft Help Desk roles involve providing technical support for Microsoft products and services, often requiring knowledge of Windows, Office, and troubleshooting tools. These positions typically involve customer service skills and may require certifications such as CompTIA A+ or Microsoft certifications. Support is usually offered through phone, chat, or remote assistance during standard business hours.

What job categories do people searching Microsoft Help Desk jobs in Renton, WA look for?

The top searched job categories for Microsoft Help Desk jobs in Renton, WA are:

What cities near Renton, WA are hiring for Microsoft Help Desk jobs?

Cities near Renton, WA with the most Microsoft Help Desk job openings:

Microsoft Help Desk jobs near you
Infographic showing various Microsoft Help Desk job openings in Renton, WA as of September 2026, with employment types broken down into 80% Full Time, 10% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,165 per year, or $26 per hour.

Senior Service Desk Analyst

Kent, WA

Hermanson Company
Construction • 201 - 500 employees
Learn more about Hermanson Companyexternal

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Responsibilities/Tasks:

  • Solve Tier 1 & Tier 2 tickets.
  • Serve as escalation point for complex service desk tickets.
  • Diagnose and resolve advanced hardware, software, and access issues.
  • Administer Microsoft 365 environment (user provisioning, access control, device compliance).
  • Manage endpoint deployment via Intune/Autopilot.
  • Maintain and troubleshoot network connectivity (VPN, DNS, DHCP issues).
  • Support job sites and field users (remote + occasional onsite).
  • Maintain documentation, SOPs, and knowledge base articles.
  • Partner with IT leadership on process improvements and automation.

The salary range for this position is $75,000 to $90,000. (The compensation offered may vary depending on job-related knowledge, skills and experience).

KPI's:

  • Ticket resolution time (SLA compliance)
  • First-call resolution rate
  • Customer satisfaction (CSAT)
  • Documentation completeness and accuracy

Qualifications:

Required

  • 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2).
  • Hands-on experience with Microsoft Intune, Autopilot, and Entra ID (Azure AD).
  • Solid understanding of Windows 10/11 operating systems.
  • Working knowledge of TCP/IP networking, including IP addressing, DNS, and DHCP.
  • Experience configuring network printers, including SMTP relay and static IP assignment.
  • Familiarity with SharePoint Online document libraries and permissions management.
  • Basic proficiency in PowerShell scripting and command-line tools.

Preferred

  • Industry certifications such as CompTIA A+, Network+, Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent.
  • Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint Admin Center).
  • Familiarity with ticketing systems and ITIL-based service management practices.
  • Experience supporting both Windows and iOS Mobile devices in a managed environment.

Competencies & Soft Skills

  • Resourcefulness - Willingness to research, learn, and adapt when encountering unfamiliar problems.
  • Communication - Ability to explain technical concepts to non-technical end users clearly and patiently.
  • Accountability - Takes ownership of issues through resolution, with thorough documentation.
  • Collaboration - Works effectively alongside Level 1 technicians, senior engineers, and cross-functional teams.
  • Attention to Detail - Ensures configurations, permissions, and deployments are accurate and well-documented.
  • Organizational skills - Ensure whenever solutions are discovered, they are properly documented for future use.

Work Environment:

  • On-site presence required for hardware setup, printer configuration, and hands-on support.
  • Occasional travel to satellite offices or job sites may be required.
  • May involve lifting equipment up to 50 lbs.

Hermanson offers a comprehensive benefits package designed to support your health, financial future, and professional growth.

  • Competitive pay with bonus opportunities
  • Medical, prescription, dental & vision coverage with zero to low weekly premiums
  • 401(k) with discretionary company match
  • Generous paid time off (vacation, sick time, and paid holidays)
  • Disability income protection
  • Life insurance for employees and eligible dependents
  • Optional added protection with critical illness and accident plans
  • Career growth & development opportunities
  • In-house training programs
  • Certificate & tuition reimbursement
  • Wellness program
  • Employee Assistance Program (EAP)

Hermanson company LLC is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

 

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