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Microsoft Help Desk Jobs in Renton, WA (NOW HIRING)

Potelco, Inc.

Helpdesk Technician III

Sumner, WA · On-site

$30 - $40/hr

Potelco Inc. seeks a great Help Desk Technician Tier-III to join our team at the Potelco Inc ... with Microsoft Intune and endpoint/device management Proficiency in PowerShell scripting and ...

Quanta Services

Helpdesk Technician III

Sumner, WA

$30 - $40/hr

Potelco Inc. seeks a great Help Desk Technician Tier-III to join our team at the Potelco Inc ... Microsoft Intune and endpoint/device management • Proficiency in PowerShell scripting and ...

Potelco, Inc.

Helpdesk Technician III

Sumner, WA · On-site

$30/hr

Potelco Inc. seeks a great Help Desk Technician Tier-III to join our team at the Potelco Inc ... Microsoft Intune and endpoint/device management • Proficiency in PowerShell scripting and ...

DCG ONE

SENIOR SYSTEMS ADMINISTRATOR

Seattle, WA · On-site

$97.90K - $132.60K/yr

Administer Microsoft Entra ID, managing users, groups, security, roles, authentication flows, and ... Contribute to help desk efficiency by identifying recurring issues and addressing their root causes ...

DCG One

SENIOR SYSTEMS ADMINISTRATOR

Seattle, WA · On-site

$111K - $120K/yr

Administer Microsoft Entra ID, managing users, groups, security, roles, authentication flows, and ... Contribute to help desk efficiency by identifying recurring issues and addressing their root causes ...

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How much do microsoft help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for microsoft help desk in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What is a Microsoft Help Desk job?

A Microsoft Help Desk job involves providing technical support for Microsoft products, such as Windows, Office, and cloud services. Help Desk professionals assist users by troubleshooting software issues, resolving network problems, and guiding customers through technical processes. They may work in corporate IT departments, tech support centers, or as part of managed service providers. Strong communication skills and a solid understanding of Microsoft technologies are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Microsoft Help Desk position, and why are they important?

To thrive as a Microsoft Help Desk professional, you need strong troubleshooting skills, technical knowledge of Windows and Microsoft Office products, and experience with issue tracking systems, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, Active Directory, and ticketing platforms such as ServiceNow or Zendesk is typically required. Excellent communication, patience, and problem-solving abilities are essential for providing effective support and building user trust. These skills ensure efficient resolution of technical issues and contribute to high customer satisfaction in a fast-paced support environment.

What are the typical daily responsibilities of a Microsoft Help Desk professional?

As a Microsoft Help Desk professional, your typical day involves responding to user inquiries and troubleshooting issues related to Windows operating systems, Microsoft Office applications, and other Microsoft products. You’ll document support tickets, provide step-by-step guidance to users, and escalate complex problems to higher-level technicians when needed. Additionally, you may assist with account management in Active Directory, install software updates, and remotely resolve issues for both onsite and remote employees. This role often collaborates closely with other IT team members to ensure smooth technology operations and continual improvement of support processes.
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Microsoft Help Desk jobs near you
IT Help Desk Support - Level III - MSP

IT Help Desk Support - Level III - MSP

K2 Staffing

Bellevue, WA • On-site

Full-time

Posted 13 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in Bellevue, WAand they are in need of a Help Desk SupportLevel III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
  • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Bellevue, WA