Microsoft Help Desk Jobs in Renton, WA (NOW HIRING)

Avanade seeks a Microsoft Cloud Solution Provider (CSP) Global Program Lead to manage Avanade's Global CSP Office. This role owns the overall governance, compliance, activation and management frameworks of the Avanade CSP landscape. This role will also assist in the enablement of the global sales organization to resell via the Microsoft CSP Program leading to resale revenue and profitability to the global business.

By maximizing the effectiveness of the Microsoft CSP Program for Avanade, you will help drive revenue growth and enhance customer satisfaction. Join us to make a significant impact on our company's success. Together we do what matters.

• Governance & Compliance: Instill, drive, and manage overall company CSP governance, guidelines, policy & compliance to ensure consistency, rigor, accountability, and order across the organization.
• Operations & Support: Standardize and coordinate the operational support framework across the globe, driving consistency across the various business groups that support CSP.
• CSP Deal Desk: Standardize and drive the CSP Deal Desk function across Avanade to ensure there is compliance and consistency across deal-shaping, approvals and sales operations.
• Program SME: Maintain a full understanding of the Microsoft CSP program and be the subject matter expert in the CSP Program requirements and roadmap to so that Avanade are aligned, compliant and maximizing the full value of the program.
• Microsoft Liaison: Integrate and collaborate with their Microsoft CSP counterparts to understand and propagate the Microsoft agenda, goals, program changes, and implications to Avanade.
• Program Evangelist: Work with the Avanade Sales Teams to help them evangelize, engage, and enable Microsoft resale to pursue business plans and models that support and promote Avanade's strategic CSP agenda.

• Strong client interface and presentation skills, with a Customer Focus attitude
• Solid understanding of Avanade solutions, Microsoft products and technology services, Accenture industry solutions, and competitive offerings
• Deep understanding and experience with the Microsoft CSP Program
• Strong program management experience
• Vast Sales and Deal-shaping experience in the Microsoft ecosystem

Characteristics that demonstrate success for this role:

• Consultative, collaborative, relationship builder
• Resilient, adaptable, flexible
• Intellectually curious and passionate about technology
• Tenacious operator, able to spot opportunity and drive detail to closure
• Standout colleague, with the ability to work with sales/opportunity leads without conflict

• Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

• Empowering every voice
• Encouraging boldness
• Celebrating progress

• Amazing the client
• Prioritizing what matters
• Acting as one

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 9/18/2026.

Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: Benefits and Total Rewards | Avanade United States

• California $160,000 to $196,000
• Cleveland $148,000 to $165,000
• Colorado $148,000 to $165,000
• District of Columbia $165,000 to $185,000
• Illinois $160,000 to $179,000
• Maine $148,000 to $165,000
• Maryland $148,000 to $165,000
• Massachusetts $160,000 to $185,000
• Minnesota $160,000 to $179,000
• New York $175,000 to $196,000
• New Jersey $160,000 to $179,000
• Virginia $160,000 to $185,000
• Washington $165,000 to $185,000

In addition to base pay, this role is eligible for additional incentive compensation subject to Plan terms.