Microsoft Help Desk Jobs in Renton, WA (NOW HIRING)

Job Description

The UW School of Law has an outstanding opportunity for an Assistant Director of Law IT to join their team.

About this Opportunity

Reporting to the Director of Law IT, the Assistant Director of Law IT is a key technology leader for the University of Washington School of Law and Gallagher Law Library. This position is responsible for serving as the Law School's primary Learning Technologist, supporting the strategic direction of Law IT operations, and providing secondary systems administration support for technology infrastructure and services. The role has a direct impact on the instructional and operational success of the School of Law by helping faculty effectively integrate technology into their teaching and by ensuring reliable, secure, and innovative technology solutions across the organization.

This position works closely with faculty, staff, UWIT, and external vendors to support instructional technology, project management, technology planning, and systems administration. The position is located on the Seattle Campus and may require occasional evening or weekend work to support classes, events, and technology initiatives.

Key Responsibilities

• Learning Technologist (50%): Serve as the School of Law's primary Learning Technologist, providing training, consultation, and support to faculty and staff regarding UW and Law School learning technologies, including classroom and online instructional tools; manage and oversee classroom technology support operations and supervise the classroom support team to ensure successful delivery of instructional and event technology services; research emerging technologies, participate in professional development activities, and provide recommendations regarding new tools and innovations that support teaching, learning, and operations

• Supervisory and Helpdesk Support (20%): Manage up to 2.0 FTE to support classroom technology, instructional activities, and events; assign tasks to Help Desk technicians and supervise the Law IT team when the Director is unavailable; provide Tier 1, 2, and 3 technical support for learning technologies, applications, systems administration, and end-user hardware and software issues; responsibilities may also include training new employees and providing input to the Director when conducting team member performance evaluations

• Unit and Project Management (20%): Collaborate with the Director of Law IT to establish unit priorities, support budget planning and management, oversee classroom, conference, and event technology spaces, and assist with Law IT Help Desk operations; lead and participate in technology projects by researching solutions, gathering requirements, maintaining project documentation, and coordinating implementation efforts

• System Administration (10%): Install, maintain, and support server hardware, operating systems, and enterprise services, including Active Directory, virtualization, file sharing, printing, and information security management; coordinate with Law IT and UWIT regarding network operations, shared resources, and support standards and policies

Required Qualifications

To be considered for this opportunity, your application must demonstrate that you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelors Degree in Information Systems, Computer Science, or a related field

• 3 years experience working with instructors and learning technology in higher education and administering Windows servers, desktops, and laptops in an enterprise Active Directory environment

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department.

Additional Qualifications

• Team management experience

• Experience with classroom AV technology hardware such as Crestron, Biamp, Shure, etc., including the tools necessary to configure and maintain such hardware

• Experience in website and database administration

• Experience scripting solutions using PowerShell

• Experience in managing network services including: Active Directory, Remote Desktop Services, Hyper-V and

• VMWare virtualization, Internet Information Services, DNS, file sharing, and printing

• Experience in hardware troubleshooting

• Knowledge of desktop applications, such as Microsoft 365 apps, to provide training, technical support, and solutions

• Excellent communication, time management, organizational, and communication skills

• Ability to handle multiple projects and deadlines simultaneously, shifting priorities as needed

• Experience building and maintaining relationships with external vendors and partners

Preferred Qualifications

• Experience scripting solutions using PowerShell

• Experience with Microsoft Intune

• Knowledge of development and administration languages, such as HTML, CSS, JavaScript, .NET, and C#

• Experience with relational databases and SQL queries/stored procedures

• Experience administering content management systems such as Umbraco and Microsoft SharePoint

• Experience in working with integrated systems ranging from front-end web user interfaces through to back-end database and system applications

Working Conditions

• Work is primarily performed in person at William H. Gates Hall and can work remotely up to 2 days per week

• Attendance at occasional events outside of traditional business hours, including evenings and weekends, may be required

• Ability to lift, push, or pull up to 50 pounds

Additional Application Requirement

This recruitment requires a cover letter. Applications that do not include a cover letter will not be forwarded to the hiring department.

Please address the following in your cover letter:

• Describe your experience in training faculty of various technological backgrounds on use of learning technology

• Describe your experience and approach to managing IT staff

About the Team

The University of Washington School of Law is a nationally recognized leader in legal education, scholarship, and public service. Law IT supports the technology needs of the School of Law and Gallagher Law Library, providing instructional technology, client services, systems administration, information services, and strategic technology leadership.

The Law IT team partners with faculty, staff and University stakeholders to deliver innovative technology solutions that advance teaching, learning and operational excellence. Learn more at https://www.law.uw.edu

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

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Temporary or Regular?

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About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.