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Help Desk Technician Jobs in Renton, WA (NOW HIRING)

Seattleu

Service Desk Technician

Seattle, WA

$48K - $52K/yr

Months Per Year: 12 Work Model: Hybrid Work Eligible Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at ...

Revel Staffing

IT Technician

Bellevue, WA

$68K - $98K/hr

We are seeking an IT Technician to support a large growing healthcare network. Key Responsibilities ... Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA

$75K - $90K/yr

Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ... Collaboration - Works effectively alongside Level 1 technicians, senior engineers, and cross ...

TEGNA Inc.

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

As part of the newsroom leadership team, the Story Desk Manager will oversee breaking news ... Experience helping transform and manage newsgathering systems and workflows. * Strong ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ... Collaboration - Works effectively alongside Level 1 technicians, senior engineers, and cross ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst. The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

iSpot

Deal Desk Analyst

Bellevue, WA

$90K - $111K/yr

As a Deal Desk Analyst, you will partner with our Senior Director of Revenue Operations and internal teams to create a world-class legal, finance & operations department that supports an ...

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Renton, WA

Help Desk Technician information

See Renton, WA salary details

$14

$26

$38

How much do help desk technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk technician in Renton, WA is $26.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $29.18 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

What are the most commonly searched types of Help Desk Technician jobs in Renton, WA?

The most popular types of Help Desk Technician jobs in Renton, WA are:

What job categories do people searching Help Desk Technician jobs in Renton, WA look for?

The top searched job categories for Help Desk Technician jobs in Renton, WA are:

What cities near Renton, WA are hiring for Help Desk Technician jobs?

Cities near Renton, WA with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $54,165 per year, or $26 per hour.

Service Desk Technician

Seattleu

Seattle, WA

$48K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Monitor incoming service channels and the ticketing system, and respond to customer requests in a timely manner.

  • Provide support in person, over the phone, by email, and remotely, and accurately record customer issues in the ticketing system.

  • Take ownership of customer issues from first contact through resolution, collaborating with team members to determine and provide solutions.

Job description

Months Per Year:

12

Work Model:

Hybrid Work Eligible

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies


Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.


Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.


Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.


Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.


Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.


Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description:

Essential Responsibilities

  • Monitor incoming service channels and the ticketing system and respond to customer requests in a timely manner.

  • Provide support in person, over the phone, by email, and remotely.

  • Accurately record customer issues in the ticketing system (currently Jira).

  • Provide support for a variety of incidents and requests, including but not limited to print issues, shared drive access, account and network issues, software installs, device reprovisioning, etc.

  • Maintain and update support documentation to assist in information sharing within the team and in the external knowledge base.

  • Take ownership of customer issues from first contact and take accountability for the solution and customer experience through resolution.

  • Collaborate with other ITS team members to determine and provide solutions.

Marginal Job Functions

Perform other duties as assigned.

Minimum Qualifications

  • A demonstrated commitment to diversity, inclusion and equity, and the ability to live out the university's mission, vision, and values.

  • Previous experience providing front-line technical support.

  • Previous experience with incident management, problem management, and knowledge base tools.

  • Strong understanding of ITIL best practices.

  • Proficiency in supporting PC/Mac computing environments and applications.

  • Proficiency in supporting basic A/V equipment.

  • Demonstrated customer service orientation and the ability to organize, analyze, prioritize, and problem-solve within a fast-paced environment.

  • Ability to communicate difficult/sensitive information tactfully.

  • Ability to remain calm, maintain perspective, and respond in a professional manner when faced with tough situations.

  • Advanced analytical and technical problem-solving skills.

  • Self-starter with attention to detail, flexibility, and the ability to adhere to project specifications and timelines.

  • Demonstrated ability to produce effective, professional, and accurate written correspondence.

  • Personal accountability for project timelines and milestones.

  • Ability to work successfully individually and in a team-oriented environment.

  • Active listener to ensure client and team needs are fully understood and met

  • Ability to exercise sound judgment in complex situations.

  • Experience using and supporting a service management system to process and prioritize work
    assignments.

  • All positions at Seattle University require a criminal history background check.

Preferred Qualifications

  • Experience working in higher education.

  • Experience with SharePoint issues

  • CompTIA A+ certificate.

  • Working knowledge of computer repair and iPhone troubleshooting

  • Intermediate to advanced knowledge of MacOS support.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

$48,000 - $52,000


Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.


Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.

Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.

All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university's discretion.

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