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Evening Msp Help Desk Jobs in Renton, WA (NOW HIRING)

FusionTek

L3 Network Support Engineer - Hybrid

Issaquah, WA · Hybrid

$85K - $95K/yr

... MSP setting, we want you to join our team. Here's What You'll Be Doing: * Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians ...

FusionTek

L3 Network Support Engineer - Hybrid

Kirkland, WA · Hybrid

$85K - $95K/yr

... MSP setting, we want you to join our team. Here's What You'll Be Doing: * Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians ...

FusionTek

L3 Network Support Engineer - Hybrid

Kirkland, WA · On-site

$85K - $95K/yr

... MSP setting, we want you to join our team. Here's What You'll Be Doing: * Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians ...

Meriplex Communications

Systems Analyst

Seattle, WA · On-site

Strong customer service mindset - you enjoy helping people and explaining technical concepts ... Prior MSP or service desk experience (highly encouraged) * A+, Network+, and/or Server ...

McMenamins

Elks Temple Hotel AAM

Tacoma, WA · On-site

$21 - $2.40K/hr

Reservation management; supervision of housekeeping, maintenance, and front desk employees ... The AM will also be required to help the Hotel Manager with staff supervisory duties such as ...

McMenamins

Elks Temple Hotel AAM

Tacoma, WA · On-site

$21/hr

Reservation management; supervision of housekeeping, maintenance, and front desk employees ... The AM will also be required to help the Hotel Manager with staff supervisory duties such as ...

CC DERMATOLOGY MSO LLC

Front Desk Receptionist

Federal Way, WA · On-site

$16.75 - $21.50/hr

... helpful manner. The Check-In Receptionist will ensure the completion of paperwork, sign-in and ... each evening. It is imperative that the receptionist always reflects a positive and courteous ...

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How much do evening msp help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for evening msp help desk in Renton, WA is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.76 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening MSP Help Desk technician, and why are they important?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by Evening MSP Help Desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

What are Evening MSP Help Desk jobs?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.
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Evening Msp Help Desk jobs near you
Customer Service Representative

Customer Service Representative

Emergent Software

Seattle, WA • On-site

$45K - $55K/yr

Full-time

Posted 15 days ago

Job description

**This is a direct-hire Customer Service Representative role with a client based in Seattle, WA. U.S. work authorization is required and no sponsorship is available.**
Schedule: Monday-Friday, with shifts between 7:00am-5:00pm and some flexibility in start and end times. During the fall and winter season, coverage extends to seven days a week with expanded hours from early morning through evening. Some weekends will be required.
The Customer Service Representative supports three consumer brands and serves as a primary point of contact for direct-to-consumer customers. This role manages inbound inquiries across email, chat, and phone, working within multiple internal systems to resolve questions efficiently and professionally. The position requires schedule flexibility during the holiday season, including extended hours, weekends, and in-office presence.
Responsibilities
  • Respond to customer inquiries via email, chat, and phone across all supported brands
  • Manage customer tickets using the Gorgias help desk tool and its AI features
  • Work daily within Shopify, SalesPad, and other internal systems
  • Complete hands-on training and leverage webinars, videos, and job aids
  • Support the marketing team with projects during slower periods
  • Maintain in-office presence during peak holiday season
  • Work weekends and extended hours during high-volume periods
  • Be present in the office between Christmas and New Year
Qualifications
  • Proficiency with Microsoft Office, with strong Excel skills
  • Ability and willingness to learn new systems, tools, and processes
  • Strong attention to detail with an organized and thoughtful approach to problem-solving
  • Comfort communicating with customers across email, chat, and phone
  • Ability to ask questions, think critically, and adapt quickly
  • Flexibility to work a varied schedule during peak season, including weekends
  • Availability for a 40-hour work week with no overtime anticipated
  • Minimum of two years of customer service experience preferred in retail, call center, or corporate environments
  • Open to recent graduates with relevant customer-facing experience and a customer-first mindset
Preferred Skills
  • Experience working in e-commerce or direct-to-consumer environments
  • Familiarity with help desk or ticketing tools
  • Experience with Shopify or order management systems
  • Comfort working in a fast-paced, seasonal business
Our Vetting Process
At Emergent Staffing, we work hard to find the software engineers who are the right fit for our clients. Here are the steps of our vetting process for this position:
  1. Application (5 minutes)
  2. Online Assessment (30 minutes)
  3. Initial Video Interview (30-45 minutes)
  4. Client Phone Interview (30 minutes)
  5. Client On-site interview (60 minutes)
  6. Job Offer!

#EmergentStaffing

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