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It Helpdesk Manager Jobs in Renton, WA (NOW HIRING)

Carter Support Services

IT Project Manager

Seattle, WA · On-site

$112K - $132K/yr

IT Project Manager Company: Carter Support Services Location: Seattle, Washington Position Summary We are seeking an experienced IT Project Manager to plan, execute, and deliver technology projects ...

Carter Support Services

IT Project Manager

Seattle, WA · On-site

$112K - $132K/yr

IT Project Manager Company: Carter Support Services Location: Seattle, Washington Position Summary We are seeking an experienced IT Project Manager to plan, execute, and deliver technology projects ...

Allwire Technologies

IT Technician

Redmond, WA · On-site

Allwire Technologies is a boutique managed IT services company, based in Redmond, solving complex ... to help clients manage, improve, and modernize their IT environments. We're technical, responsive ...

BDA

Global IT Support Manager

Woodinville, WA · On-site

Global IT Support Manager - IT Operations & Infrastructure Global Support Leadership | Zero-Touch ... Architect and implement zero-touch help desk workflows, including automated provisioning, self ...

BDA

Global IT Support Manager

Woodinville, WA · On-site

The Global IT Support Manager leads BDA's employee support organization across 30+ locations in ... Architect and implement zero-touch help desk workflows, including automated provisioning, self ...

Quanta Services, Inc.

IT Director

Sumner, WA · On-site

$190K - $220K/yr

Manage IT budgets and vendor relationships with a focus on total cost of ownership and business outcomes. * Ensure IT operations and controls support SOX compliance, internal audit readiness, and ...

Quanta Services

IT Director

Sumner, WA

$190K - $220K/yr

Manage IT budgets and vendor relationships with a focus on total cost of ownership and business outcomes. * Ensure IT operations and controls support SOX compliance, internal audit readiness, and ...

Potelco, Inc.

IT Director

Sumner, WA · On-site

$190K/yr

Manage IT budgets and vendor relationships with a focus on total cost of ownership and business outcomes. * Ensure IT operations and controls support SOX compliance, internal audit readiness, and ...

Potelco, Inc.

IT Director

Sumner, WA

$190K - $220K/yr

Manage IT budgets and vendor relationships with a focus on total cost of ownership and business outcomes. * Ensure IT operations and controls support SOX compliance, internal audit readiness, and ...

Microsoft

IT Auditor

Redmond, WA · On-site

$102K - $169K/yr

In this role, you will assess whether technology systems and processes effectively manage risk and ... The IT Auditor is responsible for evaluating risks and controls for software development, service ...

Telligentech

Role IT Project Manager

Seattle, WA · On-site

$112K - $132K/yr

Role: IT Project Manager Location: Seattle,WA Exp: 8+ years Duration: 9 months Mandatory Skills : -- Minimum 5yrs of senior level experience in Project Management , specifically in IT Project ...

Weyerhaeuser Company

Sr IT Program Manager

Seattle, WA · On-site

$132K - $132K/yr

This role will help expand our strategic technical direction and implement solutions that enable ... As an IT Program Manager, you will play a pivotal role in driving transformational projects and ...

Weyerhaeuser Company

Sr IT Program Manager

Seattle, WA · On-site

$132K - $132K/yr

This role will help expand our strategic technical direction and implement solutions that enable ... As an IT Program Manager, you will play a pivotal role in driving transformational projects and ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Renton, WA

It Helpdesk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do it helpdesk manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for it helpdesk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Renton, WA?

The most popular types of It Helpdesk jobs in Renton, WA are:

What job categories do people searching It Helpdesk Manager jobs in Renton, WA look for?

The top searched job categories for It Helpdesk Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for It Helpdesk Manager jobs?

Cities near Renton, WA with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Renton, WA as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $94,240 per year, or $45.3 per hour.

IT Project Manager

Seattle, WA • On-site

Carter Support Services
See more jobs at Carter Support Servicesexternal

$112K - $132K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Project Manager

Company:Carter Support Services
Location:Seattle, Washington

Position Summary

We are seeking an experienced IT Project Manager to plan, execute, and deliver technology projects on time, within scope, and within budget. This role will coordinate cross‑functional teams, manage stakeholders, and ensure successful implementation of IT initiatives that support business objectives.

The ideal candidate is highly organized, communicative, and skilled at managing multiple projects in fast‑paced environments while maintaining a strong focus on risk management, quality, and customer outcomes.

Key Responsibilities
  • Lead end-to-end delivery of IT projects, from initiation through closure
  • Define project scope, objectives, timelines, budgets, and success criteria
  • Develop and maintain detailed project plans, schedules, and documentation
  • Coordinate internal teams, vendors, and third-party partners
  • Identify, assess, and mitigate project risks and issues
  • Manage project budgets, resource allocation, and change requests
  • Communicate project status, milestones, and risks to stakeholders and leadership
  • Ensure projects align with IT standards, security policies, and compliance requirements
  • Facilitate meetings, stand‑ups, and project reviews
  • Drive continuous improvement in project management processes
Required Qualifications
  • 3+ years of experience managing IT or technology projects
  • Strong understanding of SDLC, infrastructure, and/or application delivery
  • Experience managing cross‑functional technical teams
  • Proficiency with project management tools (e.g., MS Project, Jira, Smartsheet, Asana)
  • Excellent communication, organization, and stakeholder management skills
  • Ability to manage competing priorities and tight deadlines
Preferred Qualifications
  • PMP, CAPM, PRINCE2, or Agile/Scrum certification
  • Experience with Agile, Scrum, or hybrid project methodologies
  • Background in infrastructure, cloud migrations, cybersecurity, or software implementations
  • Experience managing vendors and outsourced service providers
Core Competencies
  • Leadership and team coordination
  • Risk and issue management
  • Planning and execution excellence
  • Analytical and problem‑solving skills
  • Customer‑focused mindset
Why Join Us
  • Lead impactful technology initiatives with high visibility
  • Collaborative and supportive team culture
  • Opportunities for professional growth and certification support
  • Competitive compensation and benefits
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