It Helpdesk Manager Jobs in Renton, WA (NOW HIRING)

RADAR is seeking a strategic and hands-on IT Manager to lead and scale our internal technology infrastructure. You will own IT operations that support our rapidly growing team—from device management and network security to vendor relationships and compliance. This is a critical role at a company building physical-world data infrastructure, where reliable, secure IT systems directly enable our mission.

• Manage and scale IT operations, including endpoint management, network infrastructure, identity and access management, and help desk support
• Own security and compliance programs including SOC 2, device management policies, and incident response planning
• Lead IT vendor selection, procurement, and contract management across hardware, software, and services
• Partner with Engineering, Finance, and Operations teams to align IT systems and tooling with business needs
• Develop and enforce IT policies, procedures, and security standards across the organization
• Build, mentor, and grow a small IT team as the company scales
• Oversee IT budgeting, asset tracking, and lifecycle management

• You have 5+ years of IT management or IT operations experience, including 2+ years in a leadership role
• You have deep experience with macOS and Windows endpoint management tools such as Jamf, Intune, or similar MDM platforms
• You have strong knowledge of cloud identity and access management platforms such as Okta, Google Workspace, or Azure AD
• You have hands-on experience owning security and compliance frameworks including SOC 2, ISO 27001, or similar
• You have experience managing IT vendors, procurement processes, and contract negotiations
• You are a clear and confident communicator who can translate technical requirements for non-technical stakeholders
• You are highly organized, self-directed, and thrive in a fast-paced, scaling startup environment

• You have experience in a hardware + SaaS or IoT company environment
• You have experience managing network infrastructure including VLANs, VPNs, and enterprise Wi-Fi
• You have familiarity with IT scripting and automation using Python, Bash, or PowerShell
• You have experience implementing or managing a Zero Trust security model

• Learn RADAR's mission, technology stack, and core values
• Complete onboarding and security compliance training
• Conduct a comprehensive audit of existing IT infrastructure, tooling, vendor contracts, and security posture

• Identify and prioritize gaps in IT security, compliance, and operational efficiency
• Develop a 6-12 month roadmap for scaling IT systems to support company growth
• Build strong working relationships with key stakeholders across Engineering, Finance, and Operations
• Take full ownership of critical IT vendor relationships and ongoing procurement cycles

• Begin executing on your IT roadmap with clear, measurable milestones
• Streamline IT procurement and vendor management processes to improve efficiency and reduce costs
• Establish clear IT policies, runbooks, and escalation procedures across the organization
• Identify and implement opportunities to automate repetitive IT tasks and improve team productivity

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $140,000 - $205,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.