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Help Desk Password Reset Jobs in Washington (NOW HIRING)

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... Provide password reset support * Process routine requests involving enrollment, disenrollment ...

KeenLogic

Tier I Help Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call. Where required the Tier I ...

KeenLogic

Tier I Help Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

The candidate shall be prepared to perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call. Where required the Tier I ...

Sikich

Help Desk Specialist (Gov't Tech)

Washington, DC · On-site

$62K - $70K/yr

Provide agency employees with system status and user account password change and reset support for business applications * Record and track all reported issues via the bureau's help desk ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician ... Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician ... Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application * Install ...

Sikich

Help Desk Specialist (Gov't Tech)

Washington, DC · On-site

$62K - $70K/yr

Provide agency employees with system status and user account password change and reset support for business applications * Record and track all reported issues via the bureau's help desk ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

Support password resets, imaging of workstations, running cables from the user workstation to the ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Abacus Technology

Help Desk Technician

Quantico, VA

$21.25 - $28.50/hr

Support password resets, imaging of workstations, running cables from the user workstation to the ... help desk or technical support role. Must be certified at IAT Level II (Security+ or other ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

Support password resets, imaging of workstations, running cables from the user workstation to the ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA ... Support password resets, imaging of workstations, run cables from the user workstation to the LAN ...

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All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Washington

Help Desk Password Reset information

See Washington salary details

$16

$27

$40

How much do help desk password reset jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for help desk password reset in Washington is $27.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $30.48 per hour, depending on experience, location, and employer.

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

Is help desk password reset a good entry-level IT job?

Help desk password reset roles are typically considered entry-level IT positions that require basic technical skills and customer service abilities. They often serve as a starting point for IT careers, providing experience with troubleshooting, ticketing systems, and common software tools. These roles can lead to more advanced IT positions with additional certifications and skills development.

What job can I get after help desk password reset?

After gaining experience in help desk password reset, you can pursue roles such as IT support specialist, technical support technician, or desktop support analyst. These positions often require knowledge of troubleshooting, operating systems, and remote support tools, and may lead to further certifications like CompTIA A+ or Network+.

What are popular job titles related to Help Desk Password Reset jobs in Washington?

For Help Desk Password Reset jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Help Desk Password Reset jobs in Washington look for?

The top searched job categories for Help Desk Password Reset jobs in Washington are:

What cities in Washington are hiring for Help Desk Password Reset jobs?

Cities in Washington with the most Help Desk Password Reset job openings:

Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Washington as of August 2026, with employment types broken down into 59% Full Time, 3% Part Time, 3% Temporary, and 35% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,750 per year, or $27.3 per hour.

Help Desk Specialist

Linchpin Solutions Inc

Quantico, VA • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Job Type
Full-time
Description
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Specialist.
Clearance: Active Public Trust or higher
Work Schedule: Full Time, Onsite, Monday - Friday
Role Overview:
The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic technical or administrative issues. The role focuses on the rapid resolution of access issues and initial troubleshooting of the eLearning Ecosystem.
General Skillset
  • Experience with Microsoft Office
  • Verbal and written communication skills
  • Ability to work both collaboratively and individually
  • Critical Thinking Skills
  • Ability to give presentations and briefings as needed

Specific Skillset
Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework. Responsibilities include:
  • Utilizing ticketing software to submit, track, work on, and resolve user-reported system issues or escalating them to higher tiers
  • Provide password reset support
  • Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts
  • Respond to inquiries generated through the enterprise website
  • Analyze ticket trends to recommend commonly reported issues for the development of self-help tutorials to reduce overall call volume

Requirements
Education & Certifications
  • High School Diploma or GED
  • DoD 8140/8570.01-M IAT Level I (e.g., CompTIA A+)
  • HDI Customer Service Representative

Experience Requirements
  • 1-2 years IT Helpdesk experience preferred

Build Your Career With Us
Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel who become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.
Career Choices
Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Pay Transparency Statement:
Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:
  • Relevant prior work experience
  • Education and certifications
  • Specific skills and competencies
  • Federal Government contract labor categories and wage rates
  • Geographic location

While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.
Benefits:
In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including:
  • Health, dental, and vision insurance
  • 401(k) plan with company matching
  • Flexible Spending Accounts (FSA)
  • Company-funded disability and life insurance
  • Paid time off (PTO) and company-paid holidays
  • Employee Assistance Program (EAP)
  • Educational assistance and parental leave

Please note that the specific benefits and compensation details may vary depending on the employee's position, date of hire, and contract terms.
Cyber Security Message
Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks, such as phishing, spear phishing, baiting or any other suspicious activity.
Equal Opportunity Employment Statement
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary Description
$55,000-$65,000

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