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Itsm Manager Jobs in Oregon (NOW HIRING)

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

... ITSM, ITOM, and ITAM processes, including analysis, design, development, testing, and deployment. * Responsible for overseeing the technical vision and implementation of the system, managing the ...

HealthEdge

This hybrid role sits at the intersection of data platform engineering and ITSM-aligned Problem Management - purpose-built to expose the hidden toil, technical debt and repeat failure patterns that ...

New York Life

$124K - $177K/yr

Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response. * Develop and customize workflows, Flow Designer ...

Columbia

Atlassian Software Engineer

Portland, OR · On-site

Excellent communication and stakeholder management skills. Preferred: * Atlassian certifications (ACP-620, ACP-120, ACP-420). * Familiarity with DevOps or ITSM toolchains (GitHub, Jenkins, PagerDuty ...

DMI

Project Manager

$95K - $105K/yr

Proficiency with ITSM and project management platforms (ServiceNow or equivalent ticketing system, Azure DevOps or equivalent sprint tracking). * Experience producing Program Management Plans ...

RecruitTalent LLC.

ServiceNow Developer

Redmond, OR · On-site

$60 - $70/hr

... ) and ITAM, or ITSM, implementation. This role requires a U.S. citizen who is comfortable ... Perform system maintenance, user administration, and configuration management. * Ensure platform ...

DMI

$54 - $74.25/hr

This role focuses on building and configuring applications on the ServiceNow platform to enhance and automate IT service management (ITSM) processes and custom-scoped applications. The Developer L2 ...

Cresta

Platform Product Manager

OR · On-site +1

$130K - $190K/yr

... such as HRIS, CCaaS, ITSM, and identity providers * Bring structure to ambiguous problems ... product management or a technical / technical-adjacent role, such as software engineering ...

RecruitTalent LLC.

Tester (ServiceNow)

Redmond, OR · On-site

$50 - $60/hr

Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules ... Experience with defect tracking and test management tools. * Excellent analytical and problem ...

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Itsm Manager information

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Oregon? The most popular types of Itsm jobs in Oregon are:
What are popular job titles related to Itsm Manager jobs in Oregon? For Itsm Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Oregon look for? The top searched job categories for Itsm Manager jobs in Oregon are:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Oregon as of July 2026, with employment types broken down into 90% Full Time, 1% Part Time, 1% Temporary, 7% Contract, and 1% Summer. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution.
Service Management Office (SMO) Senior Project Manager

Service Management Office (SMO) Senior Project Manager

NTT DATA Services

Salem, OR • On-site

$101K - $211K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

119th of 230 rated it services

Job description

Req ID: 380121
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Management Office (SMO) Senior Project Manager to join our team in Salem, Oregon (US-OR), United States (US).
Overview of job:
Provides coordination and support of a Service Management Office (SMO) efforts for NTT DATA. The Sr Project Manager position works closely with project leadership, state staff, and other vendors to ensure successful delivery of NTT DATA SMO services. This position supports project management, plan development, status reporting, training, and other SMO related services at the direction of the NTT DATA project leadership.
Job Responsibilities Include:
  • Lead complex technology and service management projects involving analysis of business processes, systems, operating models, and industry best practices.
  • Manage project scope, schedule, budget, risks, issues, and deliverables to ensure successful project outcomes.
  • Initiate corrective actions and risk mitigation strategies to maintain project objectives and timelines.
  • Support the planning, implementation, and continuous improvement of IT Service Management (ITSM) processes and Service Management Office (SMO) initiatives.
  • Develop integrated project management plans, work breakdown structures, schedules, and resource plans.
  • Collaborate with business and technical stakeholders to implement service management frameworks, governance models, and enterprise service delivery capabilities.
  • Provide advanced knowledge of project management methodologies, IT service management practices, system development methodologies, and organizational change management.
  • Work with executive leadership to align project outcomes with strategic objectives, service improvement goals, and operational priorities.
  • Develop and present weekly and monthly executive status reports, dashboards, and performance metrics.
  • Analyze business and operational processes to identify opportunities for service optimization, standardization, automation, and continual improvement.
  • Support ITSM platform implementations and enhancements, including requirements definition, process alignment, testing, and organizational readiness activities.
  • Develop presentations, communications, and training materials related to project delivery, service management, and process improvement.

Basic Qualifications:
  • A minimum of ten (10) years of experience leading medium-to-large-scale information technology projects.
  • A minimum of five (5) years of consulting experience within a Project Management Office (PMO), Enterprise PMO, or Service Management Office (SMO).
  • A minimum of three (3) years' experience leading or supporting ITSM, service transformation, or enterprise service platform implementation projects.
  • Bachelor's degree, or equivalent work experience.
  • Abiltiy to travel to the client site in Salem, OR on an average of 25%

Preferred Skills:
  • A minimum of five (5) years of experience working as a consultant in a client-facing role.
  • A minimum of three (3) years of experience in business process improvement, organizational change, or operational transformation initiatives.
  • A minimum of three (3) years of experience with ITIL-based ITSM processes, including Incident, Problem, Change, Request, Knowledge, Asset, or Configuration Management.
  • Experience supporting the establishment, maturation, or governance of a Service Management Office (SMO).

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $101,400 - $211,250. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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