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Itsm Manager Jobs in Oregon (NOW HIRING)

US Bank

Business Process Manager Sr

Gresham, OR

Bank, we're on a journey to modernize and transform our IT Service Management (ITSM) ecosystem. We are seeking a highly motivated Business Process Manager to lead the strategy, governance ...

New

US Bank

Business Process Manager Sr

Gresham, OR

Bank, we're on a journey to modernize and transform our IT Service Management (ITSM) ecosystem. We are seeking a highly motivated Business Process Manager to lead the strategy, governance ...

New

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

... ITSM, ITOM, and ITAM processes, including analysis, design, development, testing, and deployment. * Responsible for overseeing the technical vision and implementation of the system, managing the ...

Abode TechZone, LLC

Senior Test Manager

Portland, OR · On-site

... ServiceNow ITSM (IT Service Management) for handling tickets related to testing, automation, and CI/CD pipelines. • Ability to log, track, and resolve defects, test environment issues, and ...

US Bank

Business Process Manager Sr.

Gresham, OR

Bank, we're modernizing our IT Service Management (ITSM) capabilities to enhance service reliability, operational resilience, and customer experience. We are seeking a highly motivated Business ...

U.S. Bank

Business Process Manager Sr.

Gresham, OR · On-site

Bank, we're modernizing our IT Service Management (ITSM) capabilities to enhance service reliability, operational resilience, and customer experience. We are seeking a highly motivated Business ...

Jobtailor

Enterprise Network Manager

Salem, OR · On-site

$140 - $190/hr

CISSP or equivalent security certification, PMP or other project management credentials, ITIL/ITSM experience. Core Competencies Demonstrates expertise in enterprise network technologies, including ...

Ohm Systems, Inc

Software Asset Manager

Beaverton, OR · On-site

Will work under Director, IT Asset Management & ITSM - IT service management and asset management. Could work across multiple orgs with teams and could change day to day · Desired Candidate Profile ...

RecruitTalent LLC.

ServiceNow Developer

Redmond, OR · On-site

$60 - $70/hr

... ) and ITAM, or ITSM, implementation. This role requires a U.S. citizen who is comfortable ... Perform system maintenance, user administration, and configuration management. * Ensure platform ...

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Itsm Manager information

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Oregon?

The most popular types of Itsm jobs in Oregon are:

What are popular job titles related to Itsm Manager jobs in Oregon?

For Itsm Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Oregon look for?

The top searched job categories for Itsm Manager jobs in Oregon are:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

ITSM Change & Release Manager - Practice Owner

Fisher Investments

Gresham, OR • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Fisher Investments rating

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

The Opportunity:

The ITSM Change & Release Manager – Practice Owner works in the office to be the strategic leader and guardian of our change and release management practices. You'll own the frameworks, policies, and processes that ensure every change—whether a small configuration tweak or a major system upgrade—is delivered safely, on time, and with minimal disruption. Your work will directly influence service stability, business continuity, and the speed at which we can innovate. You will report to the Team Leader.

The Day-to-Day:

  • Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs.
  • Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness.
  • Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment.
  • Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews.
  • Establish and enforce best practices for assessing change risk, business impact, and rollback strategies.
  • Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes.
  • Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes.
  • Be the primary contact for change and release management across IT, departments, and vendors.
  • Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability.

Your Qualifications:

  • 3+ years of experience in IT Service Management with a focus on Change and Release Management.
  • Strong knowledge of ITIL v4 (or v3) principles, with ITIL certification preferred.
  • Experience overseeing and maturing ITSM practices in a complex, multi-platform environment.
  • Experience leading CABs and managing enterprise-scale release cycles.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
  • Excellent communication, facilitation, and stakeholder management skills.
  • A data-driven mindset with the ability to translate metrics into actionable improvements.
  • Experience with risk management, compliance, and audit requirements in IT operations.

Compensation:

  • $80,200 - $125,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
  • Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays
  • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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