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Itsm Jobs in Oregon (NOW HIRING)

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

NTT DATA Services

Sr. Project Manager

Salem, OR · On-site +1

$41K - $89K/yr

Support ITSM platform implementations and enhancements, including requirements definition, process alignment, testing, and organizational readiness activities. Develop presentations, communications ...

NTT DATA Services

Sr. Project Manager

Salem, OR · On-site

$41K - $89K/yr

... ITSM) processes and Service Management Office (SMO) initiatives. • Develop integrated project management plans, work breakdown structures, schedules, and resource plans. • Collaborate with ...

Flexential Corp.

OR · On-site

$104K - $143K/yr

The Senior Platform Engineer is a hands-on engineering role on a platform development team responsible for building and operating Flexential's IT platforms including observability, devops, ITSM ...

New York Life

$156K - $196K/yr

Hybrid - 3 days per quarter Role Overview As the Director, IT Service Management (ITSM), you will lead New York Life's enterprise Service Management Office (SMO), establishing the governance ...

New

HealthEdge

This hybrid role sits at the intersection of data platform engineering and ITSM-aligned Problem Management - purpose-built to expose the hidden toil, technical debt and repeat failure patterns that ...

New York Life

$124K - $177K/yr

Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response. * Develop and customize workflows, Flow Designer ...

RecruitTalent LLC.

ServiceNow Developer

Redmond, OR · On-site

$60 - $70/hr

The ideal candidate will have at least 5 years of relevant experience and hold certifications in Certified Application Developer (CAD) and ITAM, or ITSM, implementation. This role requires a U.S ...

RecruitTalent LLC.

Tester (ServiceNow)

Redmond, OR · On-site

$50 - $60/hr

Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules). * Familiarity with ServiceNow testing tools like ATF (Automated Test Framework). * Strong understanding of ...

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

Familiarity with ITSM tools (ServiceNow preferred) * Good communication and customer service skills * Exposure to enterprise IT environments * Windows and Mac OS knowledge * Certifications like A ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Familiarity with ITSM tools (ServiceNow preferred) * Good communication and customer service skills * Exposure to enterprise IT environments * Windows and Mac OS knowledge * Certifications like A ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/wk

Familiarity with ITSM tools (ServiceNow preferred) * Good communication and customer service skills * Exposure to enterprise IT environments * Windows and Mac OS knowledge * Certifications like A ...

Flexential Corp.

OR · On-site

Build and integrate ITSM capabilities for various platforms e.g automated incident creation, CI enrichment, and CMDB correlation. * Define and implement extensibility patterns including AIOps: e.g ...

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All JobsItsm JobsItsm Jobs in Oregon

Itsm information

See Oregon salary details

$33.8K

$79.6K

$138.5K

How much do itsm jobs pay per year?

As of Aug 5, 2026, the average yearly pay for itsm in Oregon is $79,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $104,100.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are the most commonly searched types of Itsm jobs in Oregon? The most popular types of Itsm jobs in Oregon are:
What are popular job titles related to Itsm jobs in Oregon? For Itsm jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Oregon look for? The top searched job categories for Itsm jobs in Oregon are:
What cities in Oregon are hiring for Itsm jobs? Cities in Oregon with the most Itsm job openings:
Itsm jobs near you
Infographic showing various Itsm job openings in Oregon as of July 2026, with employment types broken down into 91% Full Time, 1% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $79,640 per year, or $38.3 per hour.

ServiceNow Architect

RecruitTalent LLC.

Redmond, OR • On-site

$70 - $80/hr

Contractor

Re-posted 24 days ago

Job description

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing, implementing, and optimizing ServiceNow solutions, along with a deep understanding of ITSM, ITOM, and ITAM processes and best practices.

EXPERIENCE

  • At least 5-7 years of experience with ServiceNow (including administration, configuration, and implementation of ITSM, ITOM, and ITAM modules).
  • Experience with ITSM, ITOM, and ITAM processes, specifically in implementation, migration, or integration

RESPONSIBILITIES

  • Lead the implementation project of ServiceNow ITSM, ITOM, and ITAM processes, including analysis, design, development, testing, and deployment.
  • Responsible for overseeing the technical vision and implementation of the system, managing the technical team, and ensuring system integration with internal and external components.
  • Responsible for system capacity and resource planning, ensuring effective communication between system components and external entities.

Preferred Certifications

  • ServiceNow Certified Technical Architect/Master Architect