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Itsm Jobs in Oregon (NOW HIRING)

RecruitTalent LLC.

ServiceNow Architect

Redmond, OR · On-site

$70 - $80/hr

We are looking for an experienced and skilled ServiceNow Architect to lead the implementation of our ITSM, ITOM, and ITAM processes. The ideal candidate will have strong expertise in designing ...

Synergy BIS

ITSM & SLA Management: Oversee the end-to-end incident lifecycle using enterprise SaaS platforms such as Jira, ensuring all operations meet or exceed contractual SLAs and key performance indicators ...

RecruitTalent LLC.

ServiceNow Developer

Redmond, OR · On-site

$60 - $70/hr

The ideal candidate will have at least 5 years of relevant experience and hold certifications in Certified Application Developer (CAD) and ITAM, or ITSM, implementation. This role requires a U.S ...

RecruitTalent LLC.

Tester (ServiceNow)

Redmond, OR · On-site

$50 - $60/hr

Hands-on experience with the ServiceNow platform (e.g., ITSM, HRSD, or other modules). * Familiarity with ServiceNow testing tools like ATF (Automated Test Framework). * Strong understanding of ...

Abode TechZone, LLC

Senior Test Manager

Portland, OR · On-site

... ServiceNow ITSM (IT Service Management) for handling tickets related to testing, automation, and CI/CD pipelines. • Ability to log, track, and resolve defects, test environment issues, and ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/wk

Familiarity with ITSM tools (ServiceNow preferred) * Good communication and customer service skills * Exposure to enterprise IT environments * Windows and Mac OS knowledge * Certifications like A ...

NetBrain

Network Automation & AI Business Consultant

OR · On-site +1

Advise on integrations with ITSM, monitoring, and observability platforms; stay current on emerging automation and AI technologies. Customer Engagement and Program Leadership * Serve as a trusted ...

Columbia

Sr. Infrastructure Engineer

Portland, OR · On-site

$115K - $156K/yr

Familiar with IT Service Management (ITSM / ITIL), operations maturity, and enabling service teams * A proactive, self-directed engineer who thrives in a dynamic, global environment * An analytical ...

Columbia Sportswear

Sr. Infrastructure Engineer

Portland, OR · On-site

$115K - $156K/yr

Familiar with IT Service Management (ITSM / ITIL), operations maturity, and enabling service teams * A proactive, self-directed engineer who thrives in a dynamic, global environment * An analytical ...

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All JobsItsm JobsItsm Jobs in Oregon

Itsm information

See Oregon salary details

$33.8K

$79.6K

$138.5K

How much do itsm jobs pay per year?

As of Aug 26, 2026, the average yearly pay for itsm in Oregon is $79,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $104,100.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are ITSM jobs?

ITSM jobs involve managing and delivering IT services within an organization, focusing on processes like incident management, problem management, and service request fulfillment. These roles often require knowledge of IT frameworks such as ITIL and skills in service management tools, with common positions including Service Desk Analyst, IT Support Specialist, and IT Service Manager.

What are the most commonly searched types of Itsm jobs in Oregon?

The most popular types of Itsm jobs in Oregon are:

What are popular job titles related to Itsm jobs in Oregon?

For Itsm jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Itsm jobs in Oregon look for?

The top searched job categories for Itsm jobs in Oregon are:

What cities in Oregon are hiring for Itsm jobs?

Cities in Oregon with the most Itsm job openings:

Itsm jobs near you
Infographic showing various Itsm job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 7% Part Time, and 9% Contract. Highlights an 76% Physical, 10% Hybrid, and 14% Remote job distribution, with an average salary of $79,640 per year, or $38.3 per hour.

ITSM Change & Release Manager - Practice Owner

Fisher Investments

Portland, OR • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Fisher Investments rating

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

The Opportunity:

The ITSM Change & Release Manager – Practice Owner works in the office to be the strategic leader and guardian of our change and release management practices. You'll own the frameworks, policies, and processes that ensure every change—whether a small configuration tweak or a major system upgrade—is delivered safely, on time, and with minimal disruption. Your work will directly influence service stability, business continuity, and the speed at which we can innovate. You will report to the Team Leader.

The Day-to-Day:

  • Define, maintain, and continuously improve the ITSM Change and Release Management frameworks, policies, and KPIs.
  • Ensure all changes follow established governance, risk, and compliance requirements, including audit readiness.
  • Chair and facilitate CAB meetings, ensuring effective decision-making and stakeholder alignment.
  • Oversee release calendars, coordinate cross-team dependencies, and manage release readiness reviews.
  • Establish and enforce best practices for assessing change risk, business impact, and rollback strategies.
  • Partner with ITSM tool administrators to improve workflows, dashboards, and reporting for change and release processes.
  • Define and track KPIs such as change success rate, release frequency, and mean time to restore (MTTR) after failed changes.
  • Be the primary contact for change and release management across IT, departments, and vendors.
  • Identify bottlenecks, analyze trends, and implement process enhancements to increase agility without sacrificing stability.

Your Qualifications:

  • 3+ years of experience in IT Service Management with a focus on Change and Release Management.
  • Strong knowledge of ITIL v4 (or v3) principles, with ITIL certification preferred.
  • Experience overseeing and maturing ITSM practices in a complex, multi-platform environment.
  • Experience leading CABs and managing enterprise-scale release cycles.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
  • Excellent communication, facilitation, and stakeholder management skills.
  • A data-driven mindset with the ability to translate metrics into actionable improvements.
  • Experience with risk management, compliance, and audit requirements in IT operations.

Compensation:

  • $80,200 - $125,000 base salary per year in the state of WA. New hires should expect to start at the lower end of the range depending on experience
  • Eligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

  • 100% paid medical, dental and vision premiums for you and your qualifying dependents
  • A 50% 401(k) match, up to the IRS maximum
  • 20 days of PTO, plus 10 paid holidays
  • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
  • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

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