1

Itsm Jobs in Remote, OR (NOW HIRING)

Senior Lead IT Engineer, Flexera One

OR · On-site +1

$132K - $176K/yr

Experience working with ITSM processes (incident, problem, change, and configuration management). * Act as a trusted technical advisor and escalation point. * Mentor junior engineers and promote ...

Itsm information

See Remote, OR salary details

$32K

$75.3K

$130.9K

How much do itsm jobs pay per year?

As of Aug 8, 2026, the average yearly pay for itsm in Remote, OR is $75,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $98,400.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the 5 stages of ITSM?

The five stages of ITSM typically follow the ITIL framework: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These stages help IT service teams deliver value, manage processes, and improve service quality through structured lifecycle management. ITSM professionals often use tools like ITIL best practices and pursue certifications to effectively implement these stages.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are popular job titles related to Itsm jobs in Remote, OR? For Itsm jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Remote, OR look for? The top searched job categories for Itsm jobs in Remote, OR are:
What cities near Remote, OR are hiring for Itsm jobs? Cities near Remote, OR with the most Itsm job openings:
Infographic showing various Itsm job openings in Remote, OR as of August 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $75,250 per year, or $36.2 per hour.

Senior Lead IT Engineer, Flexera One

Lumen Technologies

OR • On-site, Remote

$132K - $176K/yr

Full-time

Medical, Life

Re-posted yesterday


Lumen Technologies rating

8.7

Company rating: 8.7 out of 10

Based on 105 frontline employees who took The Breakroom Quiz

8th of 97 rated telecommunications companies


Job description

Lumen is the trusted network for the AIpowered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, highperformance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AIready connectivity, join us today.

The Role

The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen's Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities
  • Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling.
  • FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management.
  • Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness.
  • Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements.
  • Lead root cause analysis and resolution of complex infrastructure and agent-related incidents.
  • Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction.
  • Develop and enforce engineering standards, documentation, and operational runbooks.
  • Evaluate and implement automation opportunities to improve operational efficiency and system reliability.
  • Support change management activities, including impact analysis, testing, and deployment planning.
  • Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives.
What We Look For in a Candidate
  • Bachelor's or Master's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles.
  • Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations.
  • Strong experience with Server Agent Administration across all variations of Windows and Linux environments.
  • Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools.
  • Experience supporting large-scale, distributed environments.
  • Strong troubleshooting skills with the ability to resolve complex, cross-platform issues.
  • Proficiency with scripting and automation (e.g., PowerShell, Bash, Python).
  • Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
  • Experience working with ITSM processes (incident, problem, change, and configuration management).
  • Act as a trusted technical advisor and escalation point.
  • Mentor junior engineers and promote engineering best practices.
  • Demonstrate ownership, accountability, and a continuous improvement mindset.
Preferred Qualifications
  • Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices.
  • Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments.
  • Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet).
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$132,232 - $176,310 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$138,844 - $185,124 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$145,456 - $193,940 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 341788

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AIfocused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. 

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.  

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen's Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.


What Lumen Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lumen Technologies logo

About Lumen Technologies

Sourced by ZipRecruiter

Lumen Technologies, headquartered in Monroe, LA, US, is a leader in the telecommunications industry. The company provides an array of solutions ranging from voice, broadband, and video services for consumers, businesses, and governmental agencies. Additionally, they offer data management, cloud, network, and IT services for enterprise customers. Lumen Technologies was founded in 1930, originally as the Louisiana Long Distance Independent Telephone Company. The company’s mission is to further human progress through technology, promoting a robust digital ecosystem, which is reflective of their core values of trust, respect, and innovative problem-solving that aims to have a significant impact on their clients' businesses.

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Monroe, LA, US

Year founded

1968

Social media