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Itsm Jobs in Remote, OR (NOW HIRING)

Senior Lead IT Engineer, Flexera One

OR · On-site +1

$132K - $176K/yr

Experience working with ITSM processes (incident, problem, change, and configuration management). * Act as a trusted technical advisor and escalation point. * Mentor junior engineers and promote ...

Itsm information

See Remote, OR salary details

$32K

$75.3K

$130.9K

How much do itsm jobs pay per year?

As of Jul 17, 2026, the average yearly pay for itsm in Remote, OR is $75,250.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $98,400.00 per year, depending on experience, location, and employer.

What is ITSM?

ITSM stands for Information Technology Service Management. It refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way IT services are provided to customers. ITSM focuses on aligning IT services with the needs of the business to ensure value delivery and consistent service quality. Popular ITSM frameworks include ITIL (Information Technology Infrastructure Library), which provides best practices for IT service management.

What are the key skills and qualifications needed to thrive as an IT Service Management (ITSM) professional, and why are they important?

To thrive as an IT Service Management (ITSM) professional, you need a solid understanding of ITIL frameworks, service delivery processes, and incident or change management, often backed by a relevant degree or ITIL certification. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Excellent problem-solving, communication, and customer service skills help you effectively interact with stakeholders and resolve issues. These competencies ensure efficient service operations, high user satisfaction, and alignment of IT services with organizational goals.

How does an ITSM professional typically collaborate with other departments to improve service delivery?

ITSM professionals frequently work cross-functionally, coordinating with teams such as development, operations, and business units to ensure IT services align with organizational needs. They facilitate communication through regular meetings, service reviews, and incident management processes to identify and resolve issues quickly. By acting as a bridge between technical and non-technical teams, ITSM professionals help streamline workflows, minimize downtime, and improve overall service quality. This collaborative approach is essential for maintaining high customer satisfaction and driving continual service improvement.

What is the difference between Itsm vs Service Desk Analyst?

AspectItsmService Desk Analyst
CertificationsITIL, Service Management certificationsITIL, Service Desk certifications often preferred
Work EnvironmentIT service management teams, enterprise IT departmentsHelp desks, support centers, customer service environments
Industry UsageIT service providers, large organizationsIT support, customer service roles across industries
Primary FocusManaging IT services, incident and problem managementHandling user requests, troubleshooting, incident resolution

While both Itsm and Service Desk Analyst roles involve IT support, Itsm refers to the broader IT Service Management framework and processes, whereas a Service Desk Analyst primarily focuses on user support and incident resolution within that framework. The Service Desk Analyst role is often a component of an Itsm strategy, making them closely related but distinct in scope.

What are popular job titles related to Itsm jobs in Remote, OR? For Itsm jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Itsm jobs in Remote, OR look for? The top searched job categories for Itsm jobs in Remote, OR are:
What cities near Remote, OR are hiring for Itsm jobs? Cities near Remote, OR with the most Itsm job openings:
Infographic showing various Itsm job openings in Remote, OR as of July 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 71% Physical, 7% Hybrid, and 22% Remote job distribution, with an average salary of $75,250 per year, or $36.2 per hour.
1837 - Senior IT Project Manager - Active Secret Required

1837 - Senior IT Project Manager - Active Secret Required

Rollout Systems

Myrtle Point, OR • On-site, Remote

$110K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Job description

Seeking a highly motivated and driven Senior IT Project Manager to work Remotely supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play.

RESPONSIBILITIES

  • Partner with PMO/leadership to define and implement standards, methods, and best practices for IT project scheduling and WBS development across the portfolio.

  • Continuously improve scheduling practices, templates, and guidelines based on lessons learned and industry standards.

  • Own the design and integrity of the master IT project schedule in Microsoft Project Server.

  • Analyze schedule data to identify cross-project impacts, critical paths, resource/contention issues, and recommend mitigation strategies.

  • Lead the design and refinement of WBSs and WBS dictionaries for IT projects based on business and technical requirements.

  • Facilitate workshops with project managers, product owners, business stakeholders, and technical leads to decompose scope into well-defined work packages.

  • Ensure WBSs are traceable to requirements, aligned with deliverables, and suitable for robust scheduling and reporting.

  • Serve as the primary coach and advisor to IT project managers on WBS development, schedule structuring, and use of Project Server.

  • Provide practical guidance on defining activities, sequencing tasks, setting dependencies, estimating durations, and managing baselines.

  • Promote adoption of consistent scheduling practices, templates, and naming conventions to improve quality and comparability across projects.

  • Lead selected complex IT projects (e.g., new product/service launches, platform upgrades, software implementations) end-to-end.

  • Develop comprehensive project plans, manage risks/issues, oversee change control, and ensure delivery against scope, schedule, and quality objectives.

  • Coordinate cross-functional teams (business, development, infrastructure, security, operations, vendors) to drive execution.

  • Use advanced Excel skills (complex formulas, pivot tables, advanced data analysis) to interpret schedule and portfolio data and provide insights to leadership.

  • Proactively identify schedule risks and bottlenecks and recommend corrective actions and scenario options.

REQUIREMENTS

  • 8+ years of IT project management experience with advanced expertise in Microsoft Excel, Microsoft Project Server, and project management best practices, capable of both leading complex IT projects and elevating the scheduling capability of a team of project managers.

  • Experience in analyzing program/project status and providing documentation to support project/program.

  • Experience with ITSM based services.

CERTIFICATION(s)

  • PMP

  • ITIL Foundations (can be achieved within 3 months of start date)

SECURITY CLEARANCE

  • Active Secret Security Clearance

EDUCATION

  • BS or BA degree in Computer Science, Engineering or an Information Technology. Allowable Substitution: 6 years of related experience or 4 years of related experience with an AA/AS degree.

BENEFITS

  • Generous PTO/Leave Package

  • 11 Paid Federal Holidays

  • Medical, Dental, & Vision Plan

  • Short-Term & Long-Term Disability

  • Life Insurance

  • Accidental Death & Dismemberment

  • 401K Retirement & Matching

  • Profit Sharing Plan

  • Free Training & Development Subscription

  • Tuition Assistance Program

  • Direct Deposit

OUR CULTURE

Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.

COMPENSATION

The likely salary range for this position is $110,000 - $150,000 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.

EEO & AFFIRMATIVE ACTION

Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities.

Please NO Third-Party Agencies: Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies.