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Remote Itil Itsm Jobs in Remote, OR (NOW HIRING)

World Vision

Senior Applications Administrator

OR · On-site +1

$80K - $109K/yr

Remote Required Experience: Bachelor's degree in information systems or other related fields ... ITSM) processes. This role serves as the primary platform administrator for Freshservice ...

Sapiens

Regional Customer Service Management Lead

OR · On-site +1

Remote Leading the strategic direction and operational excellence of a regional Customer Service ... Fluent in ITIL frameworks; experience with ServiceNow CSM/ITSM platforms * Comfortable embedding AI ...

All JobsItil Itsm JobsRemote Itil Itsm JobsRemote Itil Itsm Jobs in Remote, OR

Remote Itil Itsm information

See Remote, OR salary details

$10

$25

$34

How much do remote itil itsm jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote itil itsm in Remote, OR is $25.45, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.52 per hour, depending on experience, location, and employer.

What is a remote ITIL ITSM job?

Remote ITIL ITSM jobs involve managing and improving IT services for organizations using the ITIL (Information Technology Infrastructure Library) framework, while working from a remote location. These roles focus on processes like incident management, change management, and service desk operations to ensure efficient and high-quality IT service delivery. Professionals in these positions use ITSM (IT Service Management) tools to monitor, track, and resolve IT issues, helping organizations maintain uptime and meet business objectives. Remote ITIL ITSM jobs require strong communication skills, process-oriented thinking, and expertise in ITIL best practices.

What are the key skills and qualifications needed to thrive as a remote ITIL ITSM professional?

To thrive as a Remote ITIL ITSM professional, you need a solid understanding of IT service management processes, ITIL certification, and experience in managing IT services remotely. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy, along with knowledge of change, incident, and problem management systems, is typically expected. Strong communication, analytical thinking, and problem-solving skills are crucial for effective virtual collaboration and service delivery. These skills and qualifications are vital for ensuring seamless IT operations, high service quality, and efficient resolution of issues in a distributed work environment.

What are some common challenges faced by professionals in remote ITIL ITSM roles, and how can they be addressed?

Professionals in remote ITIL ITSM roles often encounter challenges such as maintaining clear communication across distributed teams, ensuring consistent adherence to ITIL processes, and quickly resolving incidents without on-site presence. To address these, it is important to leverage robust collaboration tools, establish clear documentation and process guidelines, and hold regular virtual meetings to align team efforts. Building strong relationships with both technical and non-technical stakeholders also helps ensure smooth incident and change management in a remote environment.

What is the difference between Remote Itil Itsm vs Remote Service Desk Analyst?

AspectRemote Itil ItsmRemote Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic certifications
Work EnvironmentITSM tools, process management, strategic planningHelp desk software, troubleshooting, customer support
Industry UsageIT service management, enterprise ITIT support, customer service roles

Remote Itil Itsm professionals focus on managing IT services, implementing ITIL best practices, and improving service delivery processes. In contrast, Remote Service Desk Analysts primarily handle end-user support, troubleshooting, and resolving technical issues. While both roles require ITIL knowledge, Remote Itil Itsm roles are more strategic and process-oriented, whereas Service Desk Analysts are more customer-facing and operational.

Is ITIL still relevant today?

ITIL remains relevant for IT service management roles like Remote ITIL ITSM, as it provides a widely adopted framework for aligning IT services with business needs. Many organizations continue to implement ITIL practices, certifications, and tools to improve service delivery and efficiency in a rapidly evolving technology environment.

What job categories do people searching Remote Itil Itsm jobs in Remote, OR look for?

The top searched job categories for Remote Itil Itsm jobs in Remote, OR are:

Remote Itil Itsm jobs near you
Infographic showing various Remote Itil Itsm job openings in Remote, OR as of August 2026, with employment types broken down into 89% Full Time, 3% Part Time, and 8% Contract. Highlights an 68% Physical, 6% Hybrid, and 26% Remote job distribution, with an average salary of $52,930 per year, or $25.4 per hour.

Regional Customer Service Management Lead

OR • Remote

Project Sapiens
See more jobs at Project Sapiensexternal

Full-time

Posted 18 days ago

Job description

Title: Regional Lead, Customer Service Management

Location: Remote

Job Description:

Leading the strategic direction and operational excellence of a regional Customer Service organization, the North American CSM Lead will build, scale, and manage a high-performing CSM pod aligned to six core operating pillars and global service delivery standards. This leader will be accountable for driving measurable customer outcomes that strengthen retention, increase customer advocacy, and create expansion opportunities, while leveraging agentic AI capabilities and India-based resource pooling to enhance efficiency, scalability, and long-term operational leverage.

Key Responsibilities

  • Own the region CSM P&L - headcount plan & ratios.
  • Execute the 90-day handoff plan: tickets, quotes, renewals, monitoring, DR, vuln, finance exit
  • Build the pod talent strategy - hiring, leveling, career path, cross-training, succession
  • Drive cross-product normalization to enable pooled Tier 2/3 coverage
  • Define and enforce the CSM standard across the six operating pillars
  • Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA playbook; hand-deliver at-the-table for strategic accounts
  • Drive the cross-product CSM normalization program to enable pooled coverage
  • Reporting - own the QBR motion, dashboards, and Voice-of-Customer pipeline to Product
  • Own the Success Plan and Service Improvement Plan (SIP) standard

Qualifications/Requirements:

  • 12+ years in Customer Success / Service Management / Support leadership in enterprise SaaS
  • 5+ years leading globally distributed teams across 2+ regions (incl. an India delivery hub)
  • Track record building or restructuring a CSM/service org through a SaaS transformation Insurance industry exposure (P&C, Life, Reinsurance) or equivalent vertical scale Strong commercial instinct - links service quality to renewals, references, expansion
  • Fluent in ITIL frameworks; experience with ServiceNow CSM/ITSM platforms
  • Comfortable embedding AI / agentic tooling into a human service organization
  •  Executive presence - credible with customer C-suite and Sapiens senior leadership
  •  Bachelor's required; MBA or relevant master's preferred

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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