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GDIT

ITIL Automation / Orchestration Engineer

WV · Remote

$144K - $195K/yr

Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM ... Location & Travel Remote Travel Expected=25% The likely salary range for this position is $144,500 ...

Inficare Technologies

ITSM Lead (ServiceNow)

$55.25 - $76/hr

Remote Client: Healthcare / Pharmaceutical (Life Sciences) domain. Job Summary: We are looking for ... Ensure compliance with ITIL best practices * Manage client escalations and reporting Required ...

A1FED Inc

Nuvolo Developer (Remote)

Mclean, VA · On-site +1

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP ...

A1FED Inc

$54.50 - $75/hr

Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small ... ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $48/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-48/hr ... Ensuring that our ITIL aligned Incident Management processes are followed so that event management ...

Argyle Infotech

SAP S/4HANA BRIM Technical SME

Harrisburg, PA (Remote) Client name: Gilead Implementation: VDART Client location: Harrisburg, PA ... ITIL / ITSM practices and methodologies Minimum Experience • 7 years of BRIM and SAP S/4 HANA ...

Futran Tech Solutions Pvt. Ltd.

Service Now Architect

$55.25 - $76/hr

Remote Experience: • Minimum of 5 years of professional IT experience with at least 2+ years of ... Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ...

pace systems, inc.

Be Seen First

ServiceNow ITSM Lead Architect / Senior Consultant

Naperville, IL · Remote

$85 - $115/hr

... Remote / Hybrid Position Summary We are seeking an experienced ServiceNow ITSM Lead Architect ... Provide expert guidance on ITIL processes supporting ServiceNow ITSM modules. * Serve as a ...

Futran Tech Solutions Pvt. Ltd.

ServiceNow Developer

$55.25 - $76/hr

Remote Experience: • Minimum of 5 years of professional IT experience with at least 2+ years of ... Skills: • Advanced understanding of ITIL/ITSM processes and practices to integrate them ...

ICF

ServiceNow ITSM Process Integrator/Developer

Reston, VA · On-site +1

$56.25 - $77.25/hr

... ITSM and functional ITIL solutions for a variety of Federal clients, including the National ... Job Location: Remote (USA). Local candidates may be expected to work at the client site in ...

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How much do remote itil itsm jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote itil itsm in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in remote ITIL ITSM roles, and how can they be addressed?

Professionals in remote ITIL ITSM roles often encounter challenges such as maintaining clear communication across distributed teams, ensuring consistent adherence to ITIL processes, and quickly resolving incidents without on-site presence. To address these, it is important to leverage robust collaboration tools, establish clear documentation and process guidelines, and hold regular virtual meetings to align team efforts. Building strong relationships with both technical and non-technical stakeholders also helps ensure smooth incident and change management in a remote environment.

What are Remote ITIL ITSM jobs?

Remote ITIL ITSM jobs involve managing and improving IT services for organizations using the ITIL (Information Technology Infrastructure Library) framework, while working from a remote location. These roles focus on processes like incident management, change management, and service desk operations to ensure efficient and high-quality IT service delivery. Professionals in these positions use ITSM (IT Service Management) tools to monitor, track, and resolve IT issues, helping organizations maintain uptime and meet business objectives. Remote ITIL ITSM jobs require strong communication skills, process-oriented thinking, and expertise in ITIL best practices.

What is the difference between Remote Itil Itsm vs Remote Service Desk Analyst?

AspectRemote Itil ItsmRemote Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic certifications
Work EnvironmentITSM tools, process management, strategic planningHelp desk software, troubleshooting, customer support
Industry UsageIT service management, enterprise ITIT support, customer service roles

Remote Itil Itsm professionals focus on managing IT services, implementing ITIL best practices, and improving service delivery processes. In contrast, Remote Service Desk Analysts primarily handle end-user support, troubleshooting, and resolving technical issues. While both roles require ITIL knowledge, Remote Itil Itsm roles are more strategic and process-oriented, whereas Service Desk Analysts are more customer-facing and operational.

What are the key skills and qualifications needed to thrive as a Remote ITIL ITSM professional, and why are they important?

To thrive as a Remote ITIL ITSM professional, you need a solid understanding of IT service management processes, ITIL certification, and experience in managing IT services remotely. Familiarity with ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy, along with knowledge of change, incident, and problem management systems, is typically expected. Strong communication, analytical thinking, and problem-solving skills are crucial for effective virtual collaboration and service delivery. These skills and qualifications are vital for ensuring seamless IT operations, high service quality, and efficient resolution of issues in a distributed work environment.
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What cities are hiring for Remote Itil Itsm jobs? Cities with the most Remote Itil Itsm job openings:
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Remote Itil Itsm jobs near you
Infographic showing various Remote Itil Itsm job openings in the United States as of June 2026, with employment types broken down into 12% Full Time, 83% Part Time, 3% Temporary, and 2% Contract. Highlights an 78% Physical, 6% Hybrid, and 16% Remote job distribution, with an average salary of $52,983 per year, or $25.5 per hour.
ITIL Automation / Orchestration Engineer

ITIL Automation / Orchestration Engineer

GDIT

WV • Remote

$144K - $195K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

71st of 207 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Data Science and Data Engineering

Job Qualifications:

Skills:

Automation Technology, Business Process Automation, DevSecOps, IT Service Management (ITSM), Scripting

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms. You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs.

How You'll Make an Impact

Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.
Develop reusable automations that reduce toil and improve service quality across the enterprise.
Collaborate with service owners to translate ITIL processes into actionable automated workflows.
Implement orchestration that connects infrastructure, applications, and support systems.
Contribute to broader modernization initiatives by standardizing automation best practices.

What You'll Need to Succeed

Required
Strong experience with ITSM platforms (ServiceNow preferred).
Handson experience building automations, REST integrations, and workflow orchestration.
Solid understanding of ITIL processes and service management fundamentals.
Strong scripting skills (Python, JavaScript, PowerShell).
Experience integrating cloud platforms, monitoring tools, and CI/CD systems.
Ability to work across teams to define automation needs and deliver practical solutions.

US Citizenship Required

Candidate must possess active SECRET clearance, and the ability to obtain TOP SECRET/SCI.

Bachelors and 8 years of progressive work experience.

Preferred
ITIL Foundation or higher certifications.
Experience with ServiceNow Flow Designer, IntegrationHub, or similar tools.
Experience with enterprise architecture, CMDB design, or process optimization.

Location & Travel

Remote

Travel Expected=25%

The likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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