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Part Time Itil Itsm information

What is the difference between Part Time Itil Itsm vs Part Time Service Desk Analyst?

AspectPart Time Itil ItsmPart Time Service Desk Analyst
CertificationsITIL Foundation, ITSM frameworksITIL Foundation often preferred, basic IT certifications
Work EnvironmentIT service management teams, process-drivenHelp desk, user support, troubleshooting
Industry UsageIT service providers, large organizationsIT support departments, tech companies
Job FocusImplementing ITSM processes, improving service deliveryResponding to user issues, incident resolution

Part Time Itil Itsm roles focus on managing IT services and processes using ITIL frameworks, often requiring certifications like ITIL Foundation. Part Time Service Desk Analysts primarily handle user support and incident resolution, with less emphasis on formal ITSM processes. Both roles are common in IT departments but differ in scope and responsibilities.

How does a part-time ITIL ITSM professional typically collaborate with full-time IT teams?

Part-time ITIL ITSM professionals often work closely with full-time IT staff to ensure IT service management processes are consistently followed. They may be responsible for specific tasks such as incident management, change control, or service request fulfillment during their scheduled hours. Communication and documentation are crucial, as part-timers need to keep colleagues informed about ongoing issues or process updates. Many teams use shared tools and regular check-ins to maintain continuity and integration, making it easier for part-time staff to stay aligned with team goals and service standards.

What are Part Time ITIL ITSM roles?

Part Time ITIL ITSM roles involve working with IT service management processes based on the ITIL (Information Technology Infrastructure Library) framework, but on a part-time schedule. These professionals help organizations manage and improve their IT services, handle incidents, ensure service quality, and implement best practices for IT operations. Part-time ITIL ITSM specialists may focus on specific processes like change management, incident management, or service desk functions, depending on the organization's needs. The role is ideal for those with ITIL certifications who seek flexible working hours or are looking to supplement their primary employment.

What are the key skills and qualifications needed to thrive as a Part-Time ITIL ITSM professional, and why are they important?

To thrive as a Part-Time ITIL ITSM professional, you need a solid understanding of IT Service Management principles, process optimization, and the ITIL framework, often validated by ITIL Foundation certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong analytical skills, problem-solving ability, and effective communication are essential soft skills for this role. These skills ensure efficient service delivery, process improvement, and alignment between IT services and business needs, even on a part-time basis.
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Part Time Itil Itsm jobs near you
Infographic showing various Part Time Itil Itsm job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution.
Lead Product Manager ITSM/ITOM

Lead Product Manager ITSM/ITOM

Alliant Credit Union

Chicago, IL • Hybrid

$92K - $144K/yr

Full-time, Part-time

Posted 3 days ago

Job description

Essential Responsibilities

  • Provide expert leadership across ITSM and ITOM processes, driving strategy, governance, and continuous improvement for CSDM, CMDB, ITAM, Change Management, Incident Management, and Problem Management.
  • Own the design, maturity, and operational health of the CMDB and CSDM data model, ensuring configuration data is accurate, governed, and aligned to business services and technology assets.
  • Lead ITAM practices across hardware and software asset lifecycles, establishing controls for asset visibility, compliance, utilization, and audit readiness.
  • Oversee Change Management governance, including policy adherence, risk assessment, change review processes, stakeholder engagement, and measurement of change quality and effectiveness.
  • Drive Incident and Problem Management practices to improve service restoration, root cause analysis, trend identification, and prevention of recurring issues through durable corrective actions.
  • Partner with engineering, operations, security, risk, audit, and business stakeholders to translate operational requirements into scalable processes, standards, and platform capabilities.
  • Establish and monitor key service management metrics, controls, and reporting to measure process effectiveness, support leadership decision-making, and identify opportunities for automation and maturity advancement.
  • Ensure regulatory and compliance readiness by maintaining documented procedures, evidencing control execution, supporting audits, and embedding governance requirements into day-to-day service management operations.

Education & Years of Experience

  • Minimum - 4 Years Bachelors Degree in Computer Sciences, Technology, Business or related
  • Minimum - 5 Years of Agile/Scrum Methodologies, Product Management or related
  • Minimum – 5 years of experience in IT Service Management and/or IT Operations Management, with hands-on expertise in ServiceNow and disciplines such as CMDB, CSDM, ITAM, Change Management, Incident Management, and Problem Management.
  • Preferred qualifications include experience with ServiceNow SAM Pro and HAM Pro, participation in or leadership of a Change Advisory Board or similar change governance committee, and certifications such as ServiceNow certifications, CSDM Foundations, and ITIL.

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎ $92,600.00 to $144,100.00‎ Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:

  • Annual performance bonus
  • Work from home up to 3 days a week
  • Paid parental leave
  • Employee discount programs
  • Time off including paid personal and sick days
  • 11 paid holidays
  • Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.