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Tier 3 Tech Support Jobs (NOW HIRING)

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Ensure alignment of support with organizational IT strategy. * Provide status updates, post ...

Visual Edge IT

IT Support Technician - Tier 3

Houston, TX · On-site

$75K - $90K/yr

Visual Edge IT is seeking an IT Support Technician to join our growing Service Desk team. In this ... Visual Edge IT will match 100% of an employee's contribution up to the first 3% and will provide an ...

TGI MAIN COMPANY

Helpdesk Tier 3

Brooklyn, NY

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

designDATA

End User Support Technician-Tier 3

Washington, DC · On-site

$42K - $53K/yr

Job Summary : designDATA is an IT Managed Services Provider based in the Washington, DC Metro area ... They are seeking an End User Support Technician-Tier 3 who will provide advanced troubleshooting ...

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All JobsTier 3 Tech Support Jobs

Tier 3 Tech Support information

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$27K

$43.5K

$66K

How much do tier 3 tech support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for tier 3 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1, Tier 2, and Tier 3 support are levels of technical assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by senior technicians or engineers. A Tier 3 Tech Support role typically requires deep technical expertise and familiarity with advanced tools and systems.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent levels of customer assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. A Tier 3 Tech Support role typically requires advanced skills, technical certifications, and in-depth product knowledge.

What are the key skills and qualifications needed to thrive as a Tier 3 Tech Support specialist, and why are they important?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

What is Tier 3 tech support job description?

A Tier 3 tech support specialist handles complex technical issues that cannot be resolved by lower support levels, often involving advanced troubleshooting, system analysis, and collaboration with engineering teams. They typically possess deep technical knowledge, relevant certifications, and experience with diagnostic tools and remote support software. This role requires strong problem-solving skills and the ability to communicate technical information effectively.

How does a Tier 3 Tech Support specialist typically collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What jobs pay 4000 a week without a degree?

A Tier 3 Tech Support role typically does not pay $4,000 a week without specialized skills or certifications. High-paying jobs that can reach this level without a degree often include roles like sales managers, real estate brokers, or skilled trades such as electricians or plumbers, which rely on experience and licensing rather than formal education. These positions may require technical knowledge, certifications, or extensive experience to achieve such earnings.

What are Tier 3 Tech Support specialists?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

More about Tier 3 Tech Support jobs
What cities are hiring for Tier 3 Tech Support jobs? Cities with the most Tier 3 Tech Support job openings:
What states have the most Tier 3 Tech Support jobs? States with the most job openings for Tier 3 Tech Support jobs include:
What job categories do people searching Tier 3 Tech Support jobs look for? The top searched job categories for Tier 3 Tech Support jobs are:
Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
Tier 3 IT Support Technician

Tier 3 IT Support Technician

Reston Consulting Group, Inc.

Saint Petersburg, FL • On-site

$20.50 - $28.25/hr

Full-time

Posted 6 days ago

Job description

Job Summary:
Reston Consulting Group, Inc. is a fast-growing federal contracting firm committed to fostering a culture of innovation and excellence. They are seeking a Tier 3 IT Support Technician to support a geographically dispersed user base, handling complex IT functions and advanced troubleshooting tasks for government operations.
Responsibilities:
• Design, develop, and maintain a centralized software repository for internal users and IT staff.
• Package and deploy applications in hybrid local/cloud environments.
• Ensure software compatibility, license compliance, and cross-platform functionality.
• Provide administrative support for cloud-based tools such as Google Workspace.
• Support users with software installation, operation, and updates.
• Serve as the primary mobile device manager for approximately 54 devices.
• Oversee provisioning, lifecycle management, security, and technical support.
• Ensure compliance with organizational mobile device policies.
• Provide advanced IT support and resolve escalated technical issues.
• Troubleshoot complex hardware and software issues; conduct root cause analysis.
• Perform system imaging, endpoint patching, and mobile device troubleshooting.
• Develop and maintain SOPs; lead small-scale technical projects.
• Support Windows workstation environments and act as a technical escalation point.
Qualifications:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 4 years of hands-on experience with software testing and validation.
• Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
• Proficiency in software packaging, deployment, and license management.
• Experience with cloud-based enterprise solutions (e.g., Google Workspace).
• In-depth knowledge of Windows OS, system imaging, and endpoint management.
• Experience supporting and managing organizational mobile devices.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to manage multiple priorities while following established procedures.
• Strong verbal and written communication skills in English.
• Ability to work independently and maintain confidentiality and security protocols.
Preferred:
• Experience in a federal or multi-site IT environment.
• Familiarity with hybrid cloud infrastructure and service management tools.
• Prior experience supporting government agency end users.
Company:
Network Design * Engineering * Integration * Operations * Security RCG has more than 35 years' experience supporting some of the world's largest and most highly visible IT enterprises. Founded in 1987, the company is headquartered in Herndon, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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