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Tier 3 Tech Support Jobs (NOW HIRING)

BRAD HALL COMPANIES

IT Support Tier 1

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support. * During problem ... Aid all other IT Support staff as needed or assigned. * Perform miscellaneous job-related duties as ...

Brad Hall Companies

IT Support Tier 1

Idaho Falls, ID · On-site

$45K - $55K/yr

Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support. * During problem ... Aid all other IT Support staff as needed or assigned. * Perform miscellaneous job-related duties as ...

Big Brand Tire & Service

IT Support Tier I

Tulsa, OK

$20 - $28/hr

IT Support Tier I Type: Hybrid The IT Support Level I Technician is responsible for providing first ... Escalate unresolved issues to Tier II or Tier III support following defined procedures. Device ...

Big Brand Tire & Service

IT Support Tier I

Tulsa, OK

$20 - $28/hr

Description IT Support Tier I Type: Hybrid The IT Support Level I Technician is responsible for ... Escalate unresolved issues to Tier II or Tier III support following defined procedures. Device ...

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Ensure alignment of support with organizational IT strategy. * Provide status updates, post ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

New

Pennant Services

Tier 3 Support Engineer

Nashville, TN · On-site

JOB SUMMARY The Tier 3 Support Engineer provides advanced technical expertise for complex incidents ... Ensure alignment of support with organizational IT strategy. * Provide status updates, post ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and network support to its nationwide base of clients. We have an immediate open position for a Tier 3 ...

Buckeye Broadband

Brainiac - Tier 3

Northwood, OH · On-site

... and support systems. The Brainiac - Tier 3 will be responsible for managing and improving the technology and tools that enable us to deliver exceptional customer experiences. This role requires a ...

Wolf Consulting, LLC

IT Support Technician

Monroeville, PA · On-site

$21.25 - $29.25/hr

We are seeking an experienced IT Support Technician (Tier 2/Tier 3) to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys ...

Wolf Consulting, LLC

IT Support Technician

Monroeville, PA · On-site

$21.25 - $29.25/hr

We are seeking an experienced IT Support Technician (Tier 2/Tier 3) to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys ...

Wolf Consulting, LLC

IT Support Technician

Monroeville, PA · Hybrid

$21.25 - $29.25/hr

We are seeking an experienced IT Support Technician (Tier 2/Tier 3) to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys ...

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Tier 3 Tech Support information

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$43.5K

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How much do tier 3 tech support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for tier 3 tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is Tier 1 Tier 2 and Tier 3 support?

Tier 1, Tier 2, and Tier 3 support are levels of technical assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by senior technicians or engineers. A Tier 3 Tech Support role typically requires deep technical expertise and familiarity with advanced tools and systems.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent levels of customer assistance in IT support roles. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. A Tier 3 Tech Support role typically requires advanced skills, technical certifications, and in-depth product knowledge.

What are the key skills and qualifications needed to thrive as a Tier 3 Tech Support specialist, and why are they important?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

What is Tier 3 tech support job description?

A Tier 3 tech support specialist handles complex technical issues that cannot be resolved by lower support levels, often involving advanced troubleshooting, system analysis, and collaboration with engineering teams. They typically possess deep technical knowledge, relevant certifications, and experience with diagnostic tools and remote support software. This role requires strong problem-solving skills and the ability to communicate technical information effectively.

How does a Tier 3 Tech Support specialist typically collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What jobs pay 4000 a week without a degree?

A Tier 3 Tech Support role typically does not pay $4,000 a week without specialized skills or certifications. High-paying jobs that can reach this level without a degree often include roles like sales managers, real estate brokers, or skilled trades such as electricians or plumbers, which rely on experience and licensing rather than formal education. These positions may require technical knowledge, certifications, or extensive experience to achieve such earnings.

What are Tier 3 Tech Support specialists?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

More about Tier 3 Tech Support jobs
What cities are hiring for Tier 3 Tech Support jobs? Cities with the most Tier 3 Tech Support job openings:
What states have the most Tier 3 Tech Support jobs? States with the most job openings for Tier 3 Tech Support jobs include:
What job categories do people searching Tier 3 Tech Support jobs look for? The top searched job categories for Tier 3 Tech Support jobs are:
Tier 3 Tech Support jobs near you
Infographic showing various Tier 3 Tech Support job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
IT Support Tier 1

IT Support Tier 1

BRAD HALL COMPANIES

Idaho Falls, ID • On-site

$18.50 - $25.50/hr

Other

Posted 12 days ago

Job description

HFI Management ("HFIM") is currently seeking an IT Support Tech - Tier 1 based in Idaho Falls, Idaho.

HFIM is the administrative and sales support division of the Brad Hall family of companies. HFIM supports companies in fuel and lube distribution, propane sales, retail fuel stations, oil field services farming, fuel transportation and other industries. The family of Companies does business in the Western United States and supplies to over 40 states.

The IT Support Tech - Tier 1 will primarily be focused on:

  • Provide Tier 1 technical support for end users throughout the enterprise by analyzing, troubleshooting, and resolving basic technical issues (software, hardware, and network processes) using a logical and systematic approach.

  • Examples of Tier 1 support: End user computer installation and set up, password set up and resets, printer driver set up, email set up and access, headset/phone set up, physical setup of tech equipment around end user workstations, software installation, end user Wi-Fi/network access, basic tech support for all IT-related enterprise equipment and networks, etc.

  • Take initial tech support inquiries via phone, help desk, email, web-based tools, and in person.

  • Document all inquiries and update log throughout process of troubleshooting and resolution.

  • Recognize and escalate more difficult issues to Tier 2 and/or Tier 3 support.

  • During problem escalations, act as a liaison between customers and Tier 2 support.

  • Assist end users with installation of software and hardware.

  • Organize IT equipment/inventory room and keep it clean.

  • Assist IT Manager with asset tracking and management system.

  • Aid all other IT Support staff as needed or assigned.

  • Perform miscellaneous job-related duties as assigned.

The preferred candidate for the IT Support Tech - Tier 1 will have the following:

  • Basic computer skills and ability to quickly learn company systems and processes.

  • Good problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.

  • Basic understanding of technology, including the various hardware, software and networking systems being supported.

  • Strong verbal and written communication skills.

  • Willingness to adhere to the company's values and ethical expectations.

  • Able to effectively multitask.

  • Able to assist and relate to multiple leadership types in multiple industries simultaneously.

  • Strong customer service skills.

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